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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Eviction for Benefit Fraud. Please Help.


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Hi guys,

 

Does anyone actually know how the HB system works?

 

I am getting mixed reactions on this question.

 

The question is:

 

1) Can you make a fresh claim for HB if you under investigation for benefit fraud?

2) If the answer is yes, what is the best way to do this?

3) DWP will make this process very hard, but they have eventually give the HB?

 

1) As the previous claim has terminated, then YES, she can make a new claim

2) As advised by Estellyn, she will need to complete a new claim form and submit it to the Local Authority

3) If she can satisfy the Local Authority that she is entitled to HB, then they should pay it. If she can't satisfy the Local Authority, then her claim will be refused.

 

Did your friend write to HM Courts and Tribunals Service to get a short notice hearing?

If so, has she had a response or listing for her appeal?

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Allow me recap on my understanding of HB situation

 

Previous benefit award has been cancelled back for a period of 5 to 6 years as DWP & LA carried out a fraud investigation and determined that your friend has been LTAHAW with "ex-partner". Your friend has submitted an appeal which she is waiting to be heard by HMCTS. Assuming the papers have been forwarded to HMCTS, then your friend should contact HMCTS district office to request a short notice hearing. The request should include copies of the papers relating to steps HA has taken so far to obtain possession.

 

In the meantime, your friend has submitted a new claim for HB which has been refused as the LA still believe she should be treated as LTAHAW with "ex-partner". Your friend has now provided further evidence to allow the LA to reconsider her HB claim. The LA will need to review new evidence and previous evidence.

 

If the LA decide to award HB on new evidence, this will allow HB to be paid whilst awaiting outcome of appeal on earlier award.

If the LA decide not to award HB on new evidence, your friend will need to submit an appeal against the refusal of new claim.

 

Unfortunately, nobody on this site (other than you possibly) knows how much evidence the DWP and LA have or the details of the case against your friend, so therefore we cannot say whether HB will be awarded or not.

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Yes, absolutely that's what the housing association want - but having come up against a council who wanted the tenant out at all costs - even doing some really reprehensible stuff - a good argument on the likelihood of a HB award being made at appeal, can be very effective on a judge. they really don't want to evict people unless they really have to. Obviously we really don't know the truth of what's been said, but the housing association will be limited as to what evidence they can present that the new claim won't succeed, as they won't have access to any data from the fraud investigation. If positive evidence can be presented that the ex in question is currently living elsewhere, then a good benefit/housing adviser could convince a judge to continue suspended possession.

 

Sadly i've seen HB appeals officers with no evidence of current fraud though there may be past fraud), refuse a current claim, even knowing it will get overturned at appeal, and that in the meantime the person will in all probability get evicted - like an extra punishment they are giving out for the fraud. One appeals officer definately was doing this as she more or less admitted it, and tried to things to mess the claimant's other valid claims for other benefits.

 

estellyn, i do applaud most of your posts, however as a HB appeals officer for 3 LAs, i would be shocked if any appeals officer would argue against an appeal if there was in sufficient evidence

 

in my experience, i consider any appeal purely on the evidence, i think i upset more staff (than claimants) by revising their decisions

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