Hastings renew Ins and take payment after arr cover elsewhere.***RESOLVED***

[Echodale]

Emailing customer relations - I have told them not to renew our car insurance by email (before renewal date) they have taken the money on my debit card anyway. I have sent a follow up email, no response. So at this moment in time I have paid two different companies for a years car insurance, cannot afford this and it means I may not be able to pay my monthly bills if not sorted quickly.

Edited August 2, 2012 by MARTIN3030

[MARTIN3030]

Post moved into a thread of your own.

Hopefully someone from Hastings will look at this for you soon.

[Hastings Direct. Joe - Soc]

Hi Echodale, Thank you for taking the time to post. I am sorry to hear that you have not had a response to your email, if you could email me with some details of your policy I will make sure that your requests are actioned straight away and hopefully we can get this resolved for you. Many Thanks, Jamie Wicks, [email protected]

[Echodale]

Thanks MARTIN3030 I did not start a thread of my own as I was just commenting really on the thread because it is so well indexed on Google that I thought I'd contribute to it so perspective customers can see that this type of issue still continues with Hastings.

 

But now that's been done I see a response within hours on a public forum yet personal emails still remain unanswered. I will update this thread as soon as there is anything.

[MARTIN3030]

Ok good.

You are right that these threads will appear in a google search.

I have personally seen to it that Hastings appears in the thread title of those issues we have seen here.

Although the other thread does feature high in a Google search,additional threads will appear also as time goes on.

Since Hastings requested a voice on the site to deal with complaints,I have to say that they have performed very well,and dealt with all complaints here quite speedily once they have seen them.

I am not up to speed on the non response of personal emails issues as I understand there are different levels of customer service.

With your permission,I can contact them directly and pass on your email address -please advise if you want me to do that,using your registered CAG email addy.

[Echodale]

I have managed to make direct contact (but thanks for the offer MARTIN3030). I have received an email from Lisa Blackmore - Customer Relations saying she has credited the payment back to our bank account but it will take 3 to 5 working days. Also they will compensate bank charges.

 

The amount is our whole household budget for the month so not been able to buy any food or bathroom stuff this month, hopefully this does not go on for too long as we will be very hungry and smelly.

[MARTIN3030]

Good to hear its been dealt with.

Let us know how long it takes for the credit to arrive,as there have been a few asking about this.

Would be an idea to know which bank it is,so maybe we could determine who are the quickest and who are the slowest.

[Echodale]

Just looked at on line banking and the monies went in today, Hastings said they set the transaction on Friday so that's 3 business days to land using Halifax bank. We can now buy some food this month.

 

Thanks customer service for sorting this out, just wish it had not happened in first place.

 

Will let you know if and when the cheque for compensating bank charges ever arrives.

[Echodale]

Got a cheque for £30 to cover bank costs. All is sorted now but it has been a tough month financially. Just remember folks avoid paying insurance on a debit card, use direct debit.

[MARTIN3030]

Thanks for the update,and the useful information.I will mark the thread as resolved.

Thanks again to the Hastings Team.