Virgin mobile

[petethemanc]

i used to ahve two Virgin contracts,

one for me and one for my mum which i paid both for.

 

Now after the 18 month contract had finished,

i cancelled mine as i was moving to 3 as my fiance was on that network also.

 

But i carried on the other contract for my mum.

 

A year later i found that Virgin were still taking the money for the contract that i chose not to continue with.

 

I contacted Virgin and they said that i should put an indemnity claim in with my bank and that they would make sure that the contract would be taken off their records.

 

I did this and received the money from my bank.

 

A week later i received a phone call from Virgin saying i owed them for the contract,

after a lot of passing around departments, they agreed that it was a mistake on their behalf and they would make sure i stop getting calls.

 

Everything was fine until 2 months later there was another call saying i owed the money still,

now i went through it all again with them and said this had better stop as i owe nothing...

....in fact, virgin still owed me some money.

 

Recently i received a letter from a collection agency saying i owed them the years contract money,

 

i rang them and explained they need to contact Virgin as i do not owe it, they said they will look into it.

 

Another call to Virgin and the guy there was helpful and said it should never have gone this far

as i simply dont owe it and gave me their address for serious complaints,

 

Now i cant contact the collections department until monday when im off as they close after i finish work.

 

Is there any advice i can get before i contact them and send any letters regarding this?

 

i haven't checked my credit record yet but im assuming this will be on there now.

 

I am NOT happy at all.

 

Also forgot to add......i never missed one payment for any of the contracts or was even late when i ahd them.

[dx100uk]

sue for compensation if your CRA has been marked.

 

dx

[petethemanc]

Thank you for the reply. Is there a set way to go about this? as it is on my CRA now.....im fuming as i have a mortgage and this will affect it.

[dx100uk]

yes sue them.

 

dx