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    • Hello, I'm wondering if someone can advise me on something. I'm appealing an order and have been asked to submit an appeal bundle and the below points are required to be included: 1) transcript of the judgment of the lower court on other record of reasons.  2) Statement of case. I'm wondering if anyone knows that "on other record of reasons" means. Also for statement of case would it just be a long document covering the reason for the claim, the findings of the lower court, why it was wrong and what I seek instead?   Thanks,
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    • I am coming back to this thread after receiving a Single envelope containing 2 letters: 1 from Max Recovery telling me that my account was transferred to Drydens Fairfax in 2007 1 from Drydens Fairfax telling me that they are under instruction from their client to seek repayment.   These relate to a Barclays Overdraft from the early 00s, last payment through PayPlan was 04 June 2019, but neither of the letters are from Barclays themselves.   I have informed Drydens in both May 2019 and June 2023 of changes of address. No letters beyond a confirmation of the change and a request for finanical details have been received, which ive ignored.   What i was wanting to know is do i just ignore these as per previous advice? I know that i cant CCA an overdraft debt but what is the usual "plan" for dealing with old overdraft debts? Am i trying to run the clock down until June 2025 when it becomes statue barred?
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Pc world/knowhow completely unacceptable service - need help!


Meganium25
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Hi Andy, thanks for the information, I will be sure to have a look at it once I receive a functioning PC back from PCW - unfortunately there is nothing there that will help my current situation though as the KNOWHOW team seem to incompetent to be able to see that there are problems with the PC from just looking at the Event Viewer.

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Well..to be fair, Event Viewer will always show lots of errors (the fake MS sc..ammers take advnatge of this in their phone calls), but BSOD/unexpected shutdowns should be viewed seriously, although occasionally ones could be ignored but regular ones will mean an underlying problem (investigating the error code and accomanying logs should help diagnose whether its software or hardware related.)

 

Heres a scenario Ive just thought of, I had a PC which would unexpectantly BSOD/Reboot all the time, closer investigation of Event Viewer showed it happened at regualy times, like 09:00 every day, it turned out it had twigged I was using a dodgy copy of Windows Home Server and the OS was instigating the BSOD/Shutdown every day ! (Some version of Windows do this if used outside the trial period).

 

This was not related to anything hardware and it was only by closely looking at EV that I was able to diagnose it.

 

Andy

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Ok Andy, I see that if the problem happened at 9:00am every time that would be a possibility however this is nothing like that - it can happen in the morning, afternoon or evening. I also don't have Windows Home Server on it and I have the original Windows 7 OS on it that came with the PC. Bear in mind also that I have restored the OS several times over the past years.

 

I have written a letter to the CEO and to Customer Services, in the hope that I will receive some sort of response from them. Thanks to rebel11for telling me the CEO's email address.

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Im not really suggesting that the scenario here but ist an example of how event viewer can help solve a problem without messing about with soak test and swapping ram, etc.

 

Andy

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Hi guys - QUICK UPDATE

 

I sent off a Formal Letter of Complaint to the CEO, Sebastian James, and to the Customer Service email address.

 

Well, I received a reply from Jon Dickinson, who told me that he was part of the Customer Action Team which replied under the CEO - he told me that he needed some more details and I gave them to him.

 

Today I received a phone call from him however I wasn't home at the time and will call him back today.

I also received an email today which stated that my PC could not be fixed as no fault had been found- AGAIN. He did say however that if the PC broke down again in the next 30 days I could return it and, provided a fault was found this time, I would get, most likely, a replacement in the form of vouchers or, occasionally, a reconditioned PC.

 

However, this time I had evidence to back my claim up.

 

Paul had kindly sent me the message he had received from a KNOWHOW engineer before I received the above message, which, stated:

 

"The engineers might not have been looking specifically blue screen symptoms. This is a highly intermittent error and I am not surprised a soak test didn't find any fault. Having said that, we have found hardware fault."

 

I replied to Jon Dickinson's email, stating that quite clearly a fault had been found this time, and as such I cannot accept the PC in its faulty state.

 

If Paul could help me with this, by telling Jon Dickinson himself that a hardware fault had been found by the KNOWHOW engineer Graham, I would appreciate it a lot.

 

Thanks in advance Paul for your help.

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I was thinking from the start that it was a hardware fault. Well done on getting official confirmation of it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thank you - although I have to thank Paul the most for at least getting confirmation of the fault and for showing that I was not wrong to demand a replacement. Now I have to receive a reply from Jon and see what happens from there.

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Guest Paul - CurrysPCWorld

Hi Meganium,

 

Thanks for getting back in contact with us. Jon sits just behind where I am so as soon as he comes in I will have a chat with him. I have forwarded the email that I sent to you to him.

 

I will have a chat with him and see what the best course of action could be. I will post back on here as soon as I have an update for you.

 

Also thank you for your kind words, it's always great to be able to help try and resolve an issue from start to finish.

 

All the best,

 

Paul

The KNOWHOW Team

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Jon Dickinson called me today, and explained that they were still trying to sort out what was going to happen to the PC, and that they were working towards a write-off.

Paul, could you ensure that, if the team says that "no faults were found" and that thus the PC has to be returned, that you tell Jon about the "hardware fault" confirmed by Graham, the engineer from the e-mail you sent me?

Thanks again.

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Guest Paul - CurrysPCWorld

Hi Meganium,

 

I have passed your message to Jon for you.

 

All the best,

 

Paul

The KNOWHOW Team.

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