T Mobile customer of 6 years sent me a bill over by £100's help......

[wannagethelp]

Can anyone advise,

 

I am a T mobile customer of 6 years almost,

my monthly plan is approx £26, give or take a couple of pounds,

happy as larry with it then I got a bill for £364:!: I was so shocked,

 

called them assuming they had made a mistake but they said no they haven't,

I had gone over my monthly allowance and that was the bill!

Then went on to say if I had a booster in place (apparently I'd qualified for one before this bill),

it would have reduced the bill to other T Mobile phones by approx £170

but they will put one on my phone now!

 

I was at my wits end, emailed to ask for help as I couldn't understand the bill

or how I'd gone over so much and I did explain to them it could have been due to the fact my brother died suddenly in early April

and a lot of calls must have gone on,

but honestly, £364,

 

they can see I've never had a bill like that,

how can I work out if they have it right or wrong,

have they no mercy,

I'm a loyal customer,

never had a problem,

 

I'm totally stressed:???:

[freakyleaky]

Have you asked them for an itemised bill? Can you view your bills on line?

You need to check what numbers were called and whether you owe the money or not.