Cataloge Item Warrenty

[Realist]

Hello all,

 

Purchased a Roma Deluxe Garden Swing via JD Williams and 2 days ago sat on it first time this year and the seat canvas split.

 

I emailed the cataloge with the following:

 

Purchased this item back last year and today I sat on the seat and

the canvas ripped. Is this item still under warrenty as its not that old?

 

The response I received was as follows:

 

Thank you for your email.

 

On checking our records I notice that QT603MO-Roma Deluxe Garden Swing was

despatched on the 12 April 2011.

 

As this has exceeded our 12 months guarantee period I am sorry to advise

that we cannot accept the return.

 

If you have any further enquiries please contact us.

 

I then responded with this:

 

Sir/Madam,

 

For being 1 months over your 12 months guarantee and your

not willing to accept this item as faulty because that's what it is faulty.

 

As a retailer you must sell goods that are 'as described, fit for purpose

and of satisfactory quality' and the fact is that a two year guarantee

applies for the sale of all consumer goods everywhere in the EU (Directive

1999/44/EC).

 

Therefore I request you to reconsider my request.

 

Yours,

 

They since responded with:

 

Thank you for your email.

 

Our items are covered by a one year guarantee. Unfortunately we cannot accept item QT603MO-Roma Deluxe Garden Swing as a return. I apologise for any inconvenience this may cause.

 

If I can be of any further assistance please contact me.

 

Yours sincerely

 

Anyone thats clued up on these warrenties have a respose I can send them.

 

Regards and thanks.

[assisted blonde]

Where was it stored over the winter? I think a years guarante is reasonable for most goods and if they say its one year and one month then it is companies have to draw a line somewhere. having said that if it was quite expensive and you can show that you have stored it correctly then you may still be able to claim that it is not fit for purpose etc.

[Realist]

True and didnt think about storage but its a outdoor item anyway.

 

It was left outside and used again this year but regardless of the cost I think it should not of ripped like it did.

 

But anyway thanks.