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VERY.co.uk nightmare - the rudest company ever, any help much appreciated!


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  • 2 weeks later...

No joy whatsoever. E-mailed the CEO lets see if i get a response. I am never using Very again after this issue has been resolved. If anyone has any fresh ideas please let me know.

 

With regard to simply not paying for the item: I would not want to tarnish my credit rating with a default.

 

Any ideas would be useful its almost been a year!

 

Cheers

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Hi there. With my complaint, i emailed the head

mark newton jones at the email listed below in CONNIFF's thread (above)

and sent a really nice email apologising for the inconvenience of contacting him direct etc.etc.

my letter was very properly worded, calm, thoughtful, to the point but not bossy.

I emphasised my distress and worry etc.

i asked if there was anything he could possibly do to end this nightmare and lo and behold within a day ihad an email from a lovely lady who said she would look into it and within 5 days my account was credited back and the matter done and dusted.

I know you will want to rant and rave but, think of the end result. If you are calm, meek and mild but to the point and show that you are really worried, hopefully you will get what you want.

Good luck

angi:-(

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