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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Motormile Finance Debt Collection Visit Letter


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Hi people,

 

Firstly this website has been a godsend, with all the posts and help i have decided to take my head out of the sand and fight. I hate motormile, they are abusive, threating and pray on peoples lack of knowledge.... so i done my research and sent them this as they keep threating to come to my house.

 

This was even after i sent the "Tort of Trespass" and repeated requests to stop harassing me as i take panic attacks :(

 

Anyway i hope this helps others.

Dears Sirs,

 

Further to my email here are the OFT guidelines on Debt collection visits as i feel you may be unaware of them;

 

Debt Collection Visits;

 

3.11 Those visiting debtors must not act in an unclear or threatening manner.

 

3.12 Examples of unfair practices are:

 

a. not making the purpose of any proposed visit clear, for example, it is not

sufficient to merely state that collectors or field agents will call and not

state what they want to achieve by visiting the debtor

 

b. visiting a debtor when it is known they are vulnerable (by reason of age

or health or disability), for example, when a doctor's certificate has been

provided stating that the debtor is ill

 

c. not leaving the property when it becomes apparent that the debtor is

distressed or otherwise vulnerable, for example if it is suspected that the

debtor might have insufficient mental capacity to make an informed

repayment decision at that time

 

d. entering a property without the debtor's consent or an appropriate court

order

 

e. not leaving a property when reasonably asked to do so

 

f. visiting or threatening to visit a debtor without his prior agreement when

the debt is deadlocked or disputed

 

g. not giving adequate notice of the time and date of a visit

 

h. visiting debtors, unless requested, at potentially inappropriate locations

such as work or hospital.

 

These guidelines further substantiate my claim of harassment and if your current practice of threats continue i will file a complaint on these guidelines.

 

Good Luck

 

 

http://www.oft.gov.uk/news-and-updates/press/2012/21-12

Edited by calum031189
Just read this i recommend everyone read it - they are not as high and mighty as they may appear!!
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Hi people,

 

Firstly this website has been a godsend, with all the posts and help i have decided to take my head out of the sand and fight. I hate motormile, they are abusive, threating and pray on peoples lack of knowledge.... so i done my research and sent them this as they keep threating to come to my house.

 

This was even after i sent the "Tort of Trespass" and repeated requests to stop harassing me as i take panic attacks :(

 

Anyway i hope this helps others.

Dears Sirs,

 

Further to my email here are the OFT guidelines on Debt collection visits as i feel you may be unaware of them;

 

Debt Collection Visits;

 

3.11 Those visiting debtors must not act in an unclear or threatening manner.

 

3.12 Examples of unfair practices are:

 

a. not making the purpose of any proposed visit clear, for example, it is not

sufficient to merely state that collectors or field agents will call and not

state what they want to achieve by visiting the debtor

 

b. visiting a debtor when it is known they are vulnerable (by reason of age

or health or disability), for example, when a doctor's certificate has been

provided stating that the debtor is ill

 

c. not leaving the property when it becomes apparent that the debtor is

distressed or otherwise vulnerable, for example if it is suspected that the

debtor might have insufficient mental capacity to make an informed

repayment decision at that time

 

d. entering a property without the debtor's consent or an appropriate court

order

 

e. not leaving a property when reasonably asked to do so

 

f. visiting or threatening to visit a debtor without his prior agreement when

the debt is deadlocked or disputed

 

g. not giving adequate notice of the time and date of a visit

 

h. visiting debtors, unless requested, at potentially inappropriate locations

such as work or hospital.

 

These guidelines further substantiate my claim of harassment and if your current practice of threats continue i will file a complaint on these guidelines.

 

Good Luck

 

 

http://www.oft.gov.uk/news-and-updates/press/2012/21-12

 

Hi,

 

was this a WDA or QQ loan by any chance

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Hi Foxtrotoscar,

 

Yes they do send them everyday now followed with a text message, telling me if "If I want to avoid any embarrassment i should contact them to arrange an appointment". I have told them to do one as i am not making any appointments nor am i speaking to them on the phone. I would write to them but find emails are a faster and form of communcation. However they seem to want to talk on the phone quite alot and i just found them rude and they all seem to want me to confirm address and details over the phone which of course i refuse because they haven't written to me yet.which i think they don't have yet!

 

I'm about to do a Trust Deed so they can do what they like, and the second one of their guys turns up at my door the police will be phoned as i have got all the evidence i need for harassment and for them failing to adhere to the OFT guidelines.

 

How are they with you? I'm in Scotland so i know things are lot harder for guys in England.

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Even better i got this email about their special offers... i used to work in Web Design and their email structure is ridiculous. I mean my niece could better ;

 

Dear Mr Vannuil,

EASTER OFFER

Our ref: XXXXXXX

Re: WageDayAdvance.co.uk (debt assigned to Motormile Finance UK Ltd)

Debt: £215.13

Here at MMF we are not immune to special times of year and we strive to provide Special Offers on such occasions.

Our callcentre and Doorstep Agents will be active all Easter long weekend - Friday to Monday.

You may think we are like every other debt collection company but we are not. All we want to do is talk to you and come to an amicable and realistic repayment plan, before there is even any need to involve our for Doorstep Collectors or Legal Department.

EASTER SPECIAL OFFER:

Option 1 - a single lump sum payment of 70% in full and final settlement to be paid no later than Monday 30th March 2012...this would mean you paying back less than you actually borrowed!

Option 2 - £10 holding payment made by debit or credit card will secure an instalment settlement figure of 90% of the debt payable over 6 equal monthly payments of to start no later than Monday 30 April 2012.

These offers are available for acceptance until Easter Monday, but call earlier to guarantee the offer as demand on our switchboard will be high.

Please call 0844 7709583 or 01138 876876 for immediate assistance.

Get rid of this debt once and for all before costs and interest start to escalate.

Yours faithfully

Home Visit Department

Motormile Finance UK Ltd

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Hi Foxtrotoscar,

 

Yes they do send them everyday now followed with a text message, telling me if "If I want to avoid any embarrassment i should contact them to arrange an appointment". I have told them to do one as i am not making any appointments nor am i speaking to them on the phone. I would write to them but find emails are a faster and form of communcation. However they seem to want to talk on the phone quite alot and i just found them rude and they all seem to want me to confirm address and details over the phone which of course i refuse because they haven't written to me yet.which i think they don't have yet!

 

I'm about to do a Trust Deed so they can do what they like, and the second one of their guys turns up at my door the police will be phoned as i have got all the evidence i need for harassment and for them failing to adhere to the OFT guidelines.

 

How are they with you? I'm in Scotland so i know things are lot harder for guys in England.

 

so have you already had a visit?

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Report them to the OFT, as they are doing an in depth investigation into the murky world of payday loans. WDA used to be a reputable company but changed their systems and became very very difficult to deal with. They MUST be reported.

 

If this case is a couple of years old as you state and you have not got them to agree a reasonable repayment plan then this is blatant harrassment and needs to be stopped.

 

If they send somebody round they are not bailiffs, cannot use bailiff powers and cannot do a 'pre assessment visit to assess your property' as some like to claim.

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  • 1 month later...

Sorry to jump onto the end of this thread with a first post.

 

I have a similar problem with Motormile in that I repeatedly get unsolicited text messages and phone calls with threatening pre recorded messages.

 

My problem may differ in that I have only once ever succeeded in talking to a human when they called and that person whilst pleasant refused to talk about it unless I provide them with a whole lot of personal data.

 

So I wrote to the directors explaining I would from that point onward charge them £45 per text message received.

 

I had an email back from Paul their office manger confirming he would get to the bottom of it and sort the invoices.

 

Alas he must have got lost along the way for his communications have dried up and he no longer responds to my emails.

 

I now invoice every time they send a text both in PDF to the directors email addresses and in the post to their Freepost address including each time a free gift in the large package on which the invoice is attached.

 

So far a bag of washed old socks and a shirt of my back, today I found a large number of computer mice and a working scanner to go with the latest two invoices. A perfect way to ensure my invoices for their text messages to me do not get lost in the post whilst recycling my old stuff.

 

I think they may have started to look forward to receiving them, shame they are not so quick on paying up.

 

I have also setup a nice easy website for them to pay me.

 

http://www.mmile-invoices.co.uk/

 

All of this in the hope that a real human will call at my door to drop of a cheque or pick up the phone.

 

At this rate of default it will soon be enough for a statutory demand !

Edited by JonathanFrancis
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Never call them on the phone unless you are able to record the full call. Make sure to state at the start of the call before you confirm any details with them that you will be recording the call in full. They will normally stumble for words and hang up, or call your bluff.

 

Either way, you can record them.

 

As for people calling at your door, you know they dont have ANY legal rights to do so right? Your milkman has more legal rights than they do.

 

Doorstep collectors are commision based and will do and say anything to get money from you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi All

 

The Directors Address for Motormile aint the address on your letter you recieve.

 

They have two Directors a Neil Petty and a Barnaby Page and yes I do have the address as been dealing with this Horrible wrotten to the core well could go on and will happily put the address on here.

 

That is only if the Site Team will allow it as dont want to get CAG into bother.

 

Motormile Finance UK Ltd

Head Office and Accounts

Protection House

83 Bradford Road

Leeds

LS28 6AT

 

I also have one of the director actual email address for that location but that one I will only put up with the Site Teams Permission.

Edited by stu007

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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You can always PM a site admin with the details and let them decide whether to make it public, or hold them back.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi JonathanFrancis

 

Yes you have there names on that link but if you look at the actual address on that link that address is just a main office/call centre it not there actual Head Office where they actually work from which is what I have posted.

 

Your Link was interesting especially about Barnaby Page and the IVA date as i wonder if he was still allowed to be a Director of Motormile with this IVA?

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 2 years later...

I keep getting repeated emails from MMF, threatening visits from Doorstep agents in respect of two relatively small payday loan debts. This continues, despite my replies to the mails and even a telephone call to MMF made this week, I am based outside of the UK for work and, therefore, any such doorstep visit will not be appropriate. But it seems MMF don't believe me! During the phone call this week, I agreed repayment terms for both accounts and subsequently received bank details to unable me to make international payments. But still the emails come.....! Isn't this debt harassment?

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Yes it is. MMF do not care about the law. Even the owner of MMF tried to blackmail a member of this site to stop them showing the public how MMF really operate.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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