Jump to content


  • Tweets

  • Posts

    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

REDCATS - Vertbaudet/La Redoute


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4395 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi there!

 

I am just looking for a little advice because the above company are not sticking to timetables - surprise, surprise!

 

My original SAR was sent to them on 20th January 2012 enclosing the £10.00 fee. The cheque was cashed on 27th January 2012 and I heard nothing from them. I used the follow up letter on 5th March advising that further action would be taken if they did not reply within 7 days and then promptly filled and sent the relevant questionnaire to the ICO. I emailed a copy of this to Redcats (trading name for La Redoute and Vertbaudet) advising that my request was being processed and information will be sent to me as soon as possible. They would appreciate it if I would allow them until the end of Marcg to complete this process.

 

I don't see why I should have to wait until then for this information and I have reported it to the ICO. Do I automatically now go along the court route or do I leave it? Would appreciate if someone could advise me of the next step?

 

Many thanks!

Link to post
Share on other sites

Hi,As one of the team managers at La Redoute I am sorry to hear that your query has not yet been resolved. If you could please email me using a 'dot' between my first name and surname at redcats.co.uk I will ensure that this is dealt with as soon as possible. Kind Regards Amanda Grice La Redoute Customer Care Team Manager

Link to post
Share on other sites

Hello Amanda welcome to the site.Your status has now been updated.The Cag embraces organisations who are passinate about Customer Services,and pro active measures to resolve complaints.Please observe our posting rules,and also that we expect to see our members being able to update and progress whether positive or negative,and that where possible responses to our members concerns or issues are posted openly on the forums.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • 3 weeks later...

Thank you Amanda for your reply and I appreciate that you wish to resolve this for me. I would like to let you know that I have received some information from Redcats but unfortunately not all of the information that I would like. I will email you to let you know what information is missing and I would be grateful if you would email this to me. Many thanks.

Link to post
Share on other sites

  • 1 month later...

I wonder if anyone can help me with this?

 

I applied for information for two accounts under an SAR on 20th January 2012 (Vertbaudet and La Redoute) and received some information from Redcats on 2nd April 2012 which was obviously late. They informed me that they were unable to provide statements for both accounts as they only hold details for the last 7 years. On 17th April 2012 I sent a letter to them advising that they should provide me with evidence that this data has been destroyed by a registered data controller in accordance with the Civil Evidence Act 1995 and this is the reply that I have received from their Legal Dept:

 

SAR reply - anonymous081.jpg

 

I then received a letter from their PPI complaints person to state that they will not uphold my complaint regarding the PPI because it was sold before January 2005. A copy of this letter is attached here:

 

Total cover reply - anonymous082.jpg

 

Could someone please advise me as to how I proceed with this? I find that their legal dept are a little patronising towards the letter that I sent to them requesting evidence of having destroyed all of my records. If you would prefer to message me privately I have no problems with this as I am aware that this company do read the posts!

 

Many thanks and hope you can help!

 

Worst Utility

Link to post
Share on other sites

Sorry I don't think the attachments worked on this! Here they are again in the order they are supposed to be in.

 

Worst Utility.

Reply from legal dept - anonymous.pdf

Total cover reply - anonymous083.pdf

Edited by Worstutility
Unable to upload one document properly!
Link to post
Share on other sites

Sorry everyone - I am having a terrible time trying to upload my documents!

 

This is the first letter that I received from the legal dept advising that they did not need to supply evidence that they had destroyed my documents[/b].

 

 

 

 

"Thank you for your letter dated 17 April 2012 with which you enclosed a copy of your email to

my colleague, Amanda Grice, dated 14 April 2012.

Our obligations in respect of "Subject Access Requests" made under the Data Protection Act

I99S are as set out in that Act and in particular section 7 of that Act. I do not believe that any

of the provisions of Civil Procedure Act 1995 are applicable in the present circumstances.

I do, however, suspect that the application of the Data Protection Act 1998 or Civil Evidence

Act 1995 is largely irrelevant here. I believe that all you are seeking from us is confirmation as

to whether you had Payment Protection insurance (""',) on your accounts with details of any

premiums paid. I have asked my colleagues in our Financial Services team to investigate this

and to respond to you directly as soon as they can. As I have previously explained, we do not

hold data indefinitely. Data Protection Act 1998 Schedule 1 Part 1 paragraph 5 (referred to as

the Fifth Principle) states as

"5. Personal data processed for any purpose or purposes shall not be kept for longer than is

necessary for that purpose or those purposes."

My colleagues in our Financial Services team will be in touch within the next couple of weeks

with information in relation to PFi. if you have any other queries please do not

hesitate to contact me at the address below."

 

 

 

 

This is the second letter advising that they did not consider that I had a claim:

 

 

 

 

"I write with reference to your previous complaint regarding Total Cover which we responded to on 20th April 2012.

As part of our ongoing quality review process we have re-visited your complaint and after careful

consideration of your complaint, it appears our initial response was below our usual high standard of

clarity; therefore I am writing to you now to re-iterate the main points of that initial response.

tn terms of your La Redoute account (reference 40HBBR. ' can confirm there has never been

any insurance of any kind, applied to this account.

Regarding your Vertbaudet account (reference 4HMHV)> I can confirm you did have Total Cover;

this was sotd and applied to the account on 4th November 2002

To re-clarify our position in regards to insurance policies sold prior to January 2005, it was after this

date when new legal requirements were introduced for the way in which general insurance was sold

and therefore policies sold after this date were required to comply with the Financial Services

Authority's rules. These ruies include, for example, full discussion of the benefits of the insurance

together with those areas that aren't covered by the policy

Prior to this date, there were no similar requirements, however it was part of our policy to ensure that

all customers taking out insurance before January 2005 would have been issued with the terms and

conditions which would have given them fuii details of how the insurance worked together with details

of what was and wasn't covered.

We still have no reason to believe that this policy was not followed in your sale. After re-visiting your

original complaint, I am sorry to inform you that I will not be upholding your complaint.

I can confirm that Total Cover was cancelled from your Vertbaudet account on the 8th April 2004 when

the account was closed and transferred to a Debt Recovery Company.

If you are not satisfied with our review of your complaint you may refer this matter to the Financial

Ombudsman Service (contact details were supplied in our previous letter); even though our view is

that, as the policy was sold prior to the introduction of new legal requirements in 2005, the complaint

would be outside of their jurisdiction.

If you have any further queries please do not hesitate to contact me on 0845 2701045.

Our opening hours are Monday to Friday 9am to 5pm."

 

 

 

 

If anyone can help me with this and how to proceed I would be extremely grateful.

Edited by Worstutility
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...