@southernelec Southern Electric Pre Payment Meter Nightmare!!!

[buzbenic]

Hi,

I've just had a prepayment Electricity and Gas meter installed. The Gas is with Scottish Power and is working fine! The Electricity is with Southern Electric and is causing me big headaches!

 

Meter only installed on Wednesday and since then i have put £30 in, at as 4pm today I am about to go into the emergency credit again! I live in a 3 bed semi detached with me, hubbie and two children. Last night from 11pm to 7am this morning i used £4 electricity? Think the ghost must have had the TV on!!!

Today I have had TV on for maybe 2 hours, sky box 2 hours and washer for 2hr 40mins. I have everything else switched off at the plug, since 8am this morning I have used £5.07 pence for my usage. Does anyone know if this sound right? Talking to my friend she has a 5 bed detached and she is home all day for 2 days doing nails so she has lights on, drills on, hand dryers on and she uses a maximum of £20 per week and she has her tumble dyer on.

 

I have spoken to Southern Electric who said that this is correct with my usage...I worked that one out for myself, my issue is would a TV and washer cause all that usage and how on earth have i used 26 units during the night? Since the meter was installed on Wednesday i have used 140 units of electricity.

 

Can anyone help!!!!

 

Thanks

Nic x

[BRIGADIER2JCS]

Are you sure that an outstanding

amount is not being collected via

the meter??

[buzbenic]

Hi £7 per week is being paid back. They have said that it works out at 0.07p every 100 minutes

[BRIGADIER2JCS]

Hi £7 per week is being paid back. They have said that it works out at 0.07p every 100 minutes

Seems to me you need to have the meter checked, I know prepayment

is at the moment a premium anyway but sounds very high.

[buzbenic]

My charge is 0.1548 and since Wednesday lunch I've used 150 units!!! Not sure if it's all the street or just half that im being charged for!!!

Nic x

[BRIGADIER2JCS]

I hear of many incorrectly set pp meters

being used to collect outstanding amounts.

I don't know if it's carelessness or what,

but there are too many for coincidence.

[dx100uk]

you need to turn off your main switch on your consumer unit for say an hour or two at some point

then see if the meter increments.

 

dont forget se do the free useage monitor too.

 

dont forget too that the 'debt' does not increment the kWh used

so thats what you need to watch

 

if you turn off everything!! it shold not increment

if it does then you;ve got a wiring issue or stealth storage heating.

 

if everything is off that should be the same as turing off the mains on the consumer unit.

 

if it aint ...get hunting

 

dx

[MARTIN3030]

Would be interesting to see any updates on this,given the reports on their foot dragging in compensating customers who were mis sold their services as found in the Court case taken by Surrey Trading Standards

[buzbenic]

Hi after a horrendous weekend with the meter

on the Monday after lots of tears and shouting

I finally got to talk up someone with a brain!

 

She accepted that the amount of money and readings seemed wrong!

 

I insisted that someone look at the meter that day and finally someone came out and the meter had been installed wrong!

 

It should have a flashing red light when electricity is going thru it....mine was constant!

 

I got all my money back what id paid but it was a terrible few days!

 

The people who answer the phone to you all expect you to be thick.

..I'm an accountant do understood that the sums didn't add up!

 

We even lost about £15 with the mains switched off!!!

Thanks

[dx100uk]

brill well done!!

 

 

dx

[MARTIN3030]

Thanks for update.

They should have compensated you for the aggro...even 25 quid would have been in order.

I have some unfinished business with them and they wont escape so lightly.

Will be reporting on that later.