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Need help with brighthouse, please


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Hi, *in early 2010 i purchased as Baird 42inch tv. I was told it was wise to take out the 2 covers until i got Home insurace then i just had to pop back into the store with my Home Insurance policy then it would be taken off my account, simple as that.

 

Now thats what i did and kept getting told that it wasnt possible, now i wasnt in arrears and this was a couple of weeks after i took out the contract. I did make myself clear what i wanted and what i was told but the woman just kept saying no.

 

A acouple of weeks ago i went onto their website to show my friend my tv on there website and i had a look at their price without all their OPTIONAL crap and the total price was £668 but with the obvious finance fee the price was £962, fair enough. Now i know *that i bought a tv and i do have to pay for it but since i was told that i could have these removed by doing what i did why should i have to pay another £936. *

 

Can someone please tell me what i should do,*

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You should make an official complaint to their head office and demand the "optional" insurance be removed and refunded with interest. Explain what happened originally when you first purchased the item.

 

If you get no joy, then you have the option of issuing a court claim or taking your complaint to the Ombudsman. You must head your letter Official Complaint and send it by either recorded or special delivery.

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Hi citizenB, thanks for the reply. I emailed there Complaints Department and they just emailed me back with the usual rubbish, so i emailed them back and never got a reply back. so yesterday, a week after i sent the other email, i sent them another one and stated my case again and then today i got a reply back saying they didnt recive my email then the rest of the email was the same as there first email.

 

Bit muddled up ha.

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You will be better off writing to them rather than emailing, make the letter as 'official' as possible and post by recorded delivery as afore mentioned. Dont give up!!!

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