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    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.   IMG_1475.pdf IMG_1476.pdf IMG_1477.pdf
    • Please will you upload your documents in PDF format in future. It is unhelpful to have them in word format and also word documents will carry personal details relating to you and your computer.
    • Thanks for letting us know that you had a conversation with someone – I sort of imagined that you might tell us what the conversation was – who said what to whom…
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MT Collect - Letter


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So, after several weeks of increasingly threatening texts from MT Collect (similar to those received by many people on this site) I have today had a letter from MT Collect telling me they 'have no choice but to commence court action' for a sum alledgely owed of just over £200. The original loan (Cap Fin One) was just £150 about three years ago, and until I saw sense and stopped paying them, I had paid back around £400, so they're not getting another £200.

 

Do I CCA MT Collect? Or send them a SAR for details of the principal and all sums paid? Or should I just ignore them and add this letter to my already-open complaint about MT with the OFT?

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Did the letter have an address for MT shown on it ?

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Did the letter have an address for MT shown on it ?

 

And does it say MT Collect are a trading name of CFO?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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And does it say MT Collect are a trading name of CFO?

 

No. Under their logo it says 'Collection, investigation, mititgation, trace, bailiff recovery, asset recovery.

 

(surely they shouldn't be claiming to be bailiffs?)

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I am trying to do a search on E11 9EG and nothing is coming up. is the address fake??

 

nothing comes up with E11 9 either

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It's a different London address to the one they give you if you ring them up! Something very fishy going on.............

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Hmmm... have just double checked the letter and that's definitely it - E11 9EG. Wikipedia tells me E11 is Leytonstone district: Leytonstone, Wanstead, Aldersbrook (part), Snaresbrook, Cann Hall but I don't know anywhere to look up the second half of the postcode apart from Google maps etc and I can't find it either. So yeah, it's a fake postcode.

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I would send a copy to trading standards and copy in the OFT as well.

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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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If you put the postcode into google maps it shows private houses on either Lonsdale Road or Holly Road areas of Wanstead

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But if you put the postcode into royalmail it comes up with a location near Lancaster !

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Oh, maybe not fake then. But still suspicious.

 

Very suspicious, all this is designed to make them hard to find - like all the different phone numbers they ask you to call in their threatening text messages (Manchester, Edinburgh dialling codes)

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i have had a text from mt collect today threatening me with the beliffs if i dont make a payment plan i am with a debt mangement company who have this debt but mt collect say they dont deal with these i said you can take goods as its not been to court he told me yes they can there number is01204265006 if some one can phone and ask them wat tey playing at theys nothing like putting people under stress i tryed explaing to them iwas with adebt mangement but the nasty person on the phone told me to stop making it up that iam with debt mangement cap finance one no that iam these peopl need sacking

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You now need to complain to the OFT as MT Collect are misrepresenting their powers ! - they cannot come to your home and take anything without a court order - end of!!

 

 

Every complaint to the OFT is a nail in their coffin - we need to get them shut down asap.

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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as I say, send them a Formal Complaint with proof of postage. ignore all and every contact. Send them the doorstep letter (see library at the top). If they ring, put the phone down. If they call, them to go away. And complain to the OFT after you ahve read the guidelines through from the link. They will eventually deal with your DM company.

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  • 2 weeks later...

Another day, another 4 phone calls from MT, followed by this lovely text message from 'REMOVAL TEAM': NAME, I am due to CALL at your WORK NOW! To STOP action call 01617381204 And make a token payment NOW. Terry O'Sullivan Case no xxxx Another day, another complaint to the OFT...

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