What happens if you claim for PPI, it is settled. Then a DCA asks for payment

[ims21]

Sadly it looks like that is a possibility

 

I think more information is needed really

 

ims

[monstermind]

Sadly it looks like that is a possibility

 

I think more information is needed really

 

ims

 

Thanks again, I'll get a current CRA report and ask Santander what arrears (if any) they think I still owe, before accepting their offer.

[Always Struggling]

Was the £5390 the full amount left to pay on the loan?

 

If so, did you have written confirmation that £4k was accepted and paid as f&f settlement?

 

Maybe I'm wrong, but imo, if the DCA was acting on behalf of Santander then anything confirming f&f of £4k, was and should be binding as they have agreed to it on Santanders behalf who I feel would have to honour any written confirmation and payment as the loan being settled.

 

If it was just arrears and you still have the loan balance to pay then ignore the above

 

AS

[alibobsy]

Was the £5390 the full amount left to pay on the loan?

 

If so, did you have written confirmation that £4k was accepted and paid as f&f settlement?

 

Maybe I'm wrong, but imo, if the DCA was acting on behalf of Santander then anything confirming f&f of £4k, was and should be binding as they have agreed to it on Santanders behalf who I feel would have to honour any written confirmation and payment as the loan being settled.

 

If it was just arrears and you still have the loan balance to pay then ignore the above

 

AS

 

I think this is the crux of the matter. Do you have written proof from the DCA the this payment was accepted in full and final settlement? If acting on Santanders behalf they would have had to authorise the settlement with them so its the same as santander accepting the F & F. It would be unfair for them to accept a F & F and presumably write off any remainder against tax, then tax the PPI to clear the same amount.

Definately worth challenging, BUT it all depends on how things were settled and what proof the OP kept.

 

Ali x