Why have Swinton done this?

[no1mum]

I had a car insurance policy with Swinton from jan 29 2011 - jan 29 2012

 

On jan 05 2012 at 3pm I called their Aberystwyth branch & spoke to Bryn (I have a BT record of the call)

 

I told them I did not want to renew my policy with them, at this time I was told they had actually taken an extra £60 payment & that this would be reimbursed if I did not renew as I had already paid in full - cheeky buggers

 

On jan 30 2012 I called to ask why I had not been reimbursed the money only to be told they had in fact auto renewed my policy without my permission & would be keeping the £60

 

I then explained that I had already called & cancelled & they said they had no record of the conversation

 

I told them I wanted to cancel the policy as I had informed them I did not want to renew & then they charged me £38 cancellation fee

 

Now Bryn is saying I cannot get my £60 back or the £38 charge, so in effect they have taken £98 off me for less than 24 hours of insurance

 

What can I do to sort this out

 

As I was already paid up how can they keep my £60 & as I was 1 day into the cooling off period how can they charge me £38 for cancelling

 

I am a disabled single mum & cannot afford to keep my car on the road at all now

[unclebulgaria67]

Make a complaint to Swinton Head Office. The branch you dealt with should have some log or even a recording of the phone call you made to them on 5/1/12. They should look into your complaint properly and not appear to simply dismiss as they have done.

 

Customer Assistance Team:

• In writing to Swinton, Swinton House, 6 Great Marlborough Street, Manchester M1 5SW.
  
• By telephone - call 0845 168 3676 or fax 0161 236 7102.
  

http://www.swinton.co.uk/terms/