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    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  Of course, I refuse to be held accountable - in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cap1 & CCA return


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Many thanks for all the responses to my queries. I have another question to put to you regarding disclosure of personal information. Having received a copy of my application form in an illegible state, I cannot verify that I ever signed an agreement with them - so, all the calls I've been gettitng over the years from organisations 'in association with' the CC company offering services ie health insurance etc - have they been given my information illegally if no agreement exists? The CC company therefore having breached the Data Pretection Act?

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How many forms have you filled out innocently which included a clause providing the permission for the information you provided to be shared with others? After lots of complaints, this later became a tick box where the client must have an understanding as to what he was providing within the paperwork. On the net and with software, you now have to tick the box to agree to their T&C's.

 

The problem you have is proving the source of your information.

 

In 1995 / 6 the entire electoral register was provided on CD for the princely sum of £30.00. The electoral forms you receive now have an 'opt out' box to tick, so your details may not be made available publicly.

 

You need to be able to show that the only source of certain information was them, and that it was provided unlawfully as you did not provide them with the relevant authority to communicate it to a third party.

 

Else, they can claim a third party got it from somewhere else.

 

I made SAR's to some 10 companies and can now prove provision.

 

A good request when asking for all documents of which you are the subject, ask for copies of ALL email's.

 

This often provides association between companies.

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ergo combining the letter and S61 clearly shows that any application form that is not signed by both parties CANNOT be an agreement.

 

But it doesn't say that an application form signed by both parties, with the T+Cs attached, cannot be the agreement. Between them, they form a document embodying all the terms - it would take an extremely literal reading of S61, not to mention excluding the possibility that because they are on separate sheets of paper that they cannot form one document. The application form will invariably contain a reference to the T+C, so even if it says "The T+C are in the leaflet titled 'X'", in the presence of said leaflet, the document does embody all the terms of the agreement. Were this not the case, then every time you sign up for a credit card, they would need to send you a huge wad of papers containing the full text of the CCA (and its amendments), DPA, UCTA, UTCCR, and a whole bunch of other legislation. This would be entirely impractical, and therefore cannot possibly be the true intention of S61.

 

Again from the above, an application form and a SEPERATE copy of the T&C's cannot be a valid agreement either.

 

As I said above, this statement requires quite a leap from the actual letter and S61, not to mention an overly specific definition of "document". There's nothing in there which specifically excludes the two being on separate pieces of paper.

 

And finally "...Prior to the CCA 2006, the section also provided that the Court could not make an enforcement order under section 65(1) if section 61(1) was not fully complied with"

 

All that means is that it's not enough to produce something to be the agreement, they have to provide evidence that you entered into it - which I would hope is par for the course with contracts.

 

So add up all the above and whichever way you cut it an application form + a seperate copy of the T&C's cannot be an agreement

 

When I add it all up, I don't get that. Maybe I'm short by some of the long assumptions you're making.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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How many forms have you filled out innocently which included a clause providing the permission for the information you provided to be shared with others? After lots of complaints, this later became a tick box where the client must have an understanding as to what he was providing within the paperwork. On the net and with software, you now have to tick the box to agree to their T&C's.

 

On the net, what is becoming increasingly common is that they provide a checkbox saying "I agree to the sharing of my details", checked by default - you have to manually uncheck it to opt out.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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I know, in all fairness, you should 'opt in'. This is then classed as a deliberate decision for your authority for them to provide the information.

 

Also Natwest's Advantage Gold Account requires you to 'opt in' to receive interest.

 

Now tell me they don't know what they're doing.

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meagain

 

If an application form does not contain signatures of both parties, signed in the prescribed manner then it cannot be the agreement. S61(1)(a) states:

 

"(1) A regulated agreement is not properly executed unless—

 

(a) a document in the prescribed form itself containing all the prescribed

terms and conforming to regulations under section 60(1) is signed in the

prescribed manner both by the debtor or hirer and by or on behalf of the

creditor or owner

 

The letter states, in para. 3 page 2:

 

.... [section 127]... provided that the court could not make an enforcement order under s65(1) if s61(1) was not fully complied with....

 

So none, or only one signature on an app form = totally uneforceable - Ian McCartney says so.

 

s61(1)(b) states "... the document embodies all the terms of the agreement, other than implied terms"

 

To embody means to incorporate, or to represent; it implies that it is a part of the whole, not a reference to some extraneous document. A commercial contract, no matter how complex would not leave out terms and conditions - referring to external documents is not good enough unless those terms are implicit, such as referring to law or statute; for example, no contract would state "you must not purposely kill anyone" as the law assumes that you know this to be wrong, it's an implied term. In the same way there is no need to incorporate the CCA 1974 into any contract because it is a statute and in the eyes of the law it's common knowledge, not a proprietory condition.

 

No, a contract (agreement) has to be signed and dated by all parties and must contain (not refer to) ALL the relevant terms and conditions.

 

I can point you in the direction of Egg for an example of a good contract (in terms of good meaning complying with the CCA). My Egg agreement is several pages long, looks and feels like a proper contract and so far as I can see complies with S61 in every respect. I can post a copy if you want. Now if Egg are doing that it must be for a reason.

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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And whatever their other faults Egg were able to provide me with a copy of my agreement following my S78 request within a week.

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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meagain

 

If an application form does not contain signatures of both parties, signed in the prescribed manner then it cannot be the agreement. S61(1)(a) states:

 

But this is where your point falls down. If it does contain the signatures of both parties, and is signed in the prescribed manner in the correct places, it may still be part of the agreement (but not the whole agreement without the other important pieces).

 

To embody means to incorporate, or to represent; it implies that it is a part of the whole, not a reference to some extraneous document. A commercial contract, no matter how complex would not leave out terms and conditions - referring to external documents is not good enough unless those terms are implicit, such as referring to law or statute; for example, no contract would state "you must not purposely kill anyone" as the law assumes that you know this to be wrong, it's an implied term. In the same way there is no need to incorporate the CCA 1974 into any contract because it is a statute and in the eyes of the law it's common knowledge, not a proprietory condition.

 

... which still leaves the question of the definition of "document". There is nothing to suggest that a page with an application to sign, a set of terms, and a tariff of rates and fees, cannot together form the agreement.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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If the contract refers to the T&C's and the terms were not explained to the client in full, then the client cannot possibly have understood the original agreement.

 

If these were two seperate documents, how can they ever prove that the client fully understood the agreement unless the client had also signed a decleration to say he fully understood them? This must then be countersigned by a representative of the lendor, confirming the terms were made clear to the client, given the majority of their clients would be laymen, and signed by both parties.

 

Also see post http://www.consumeractiongroup.co.uk/forum/post-438102.html with respect to concealement.

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If these were two seperate documents, how can they ever prove that the client fully understood the agreement unless the client had also signed a decleration to say he fully understood them?

 

When you sign the application, this is usually part of the declaration as appears near the signature box.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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I understand that, but when an agreement is made, in the absence of the entire terms (not referral to them) you cannot be expected to possibly know what you are signing up for.

 

Also, have you had sight of them? Could they provide others and claim you had seen them, and they had been explained to you prior to signature?

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But this is where your point falls down. If it does contain the signatures of both parties, and is signed in the prescribed manner in the correct places, it may still be part of the agreement (but not the whole agreement without the other important pieces).

 

Maybe, but have you seen any copy apps that were properly signed? I haven't. None of the copies I received conformed to S61(1) and or (2)

 

The only properly executed agreement I've seen is Eggs - it's light years ahead of the copy application forms that all the other lenders are sending out, that's if they send anything at all.

 

Pete

I will not make any deals with you. I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own. Number 6

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Number6,

 

My problem is with a mortgage, and they have tried to 'pass off' a piece of paper (from microfiche) as an agreement, which is an application - and authority for them to check me out for the purposes of obtaining references to provide a mortgage, nothing more. This is not a contract, and doesn't resemble one.

 

Thanks guys, you've just solved a problem for me - I don't even have a contract or agreement!

 

Is this not similar to trying to 'pass off' a photocopy of a banknote as legal tender? Same intention.

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A photo copy is acceptable in a court ....Provided the original is produced also ..........if the original is not there BINGO.......

 

 

Sparkie1723:D

 

Sorry Sparkie but your post is a bit of a contridiction.

 

To clarify one of the bundles used in court must contain all of the original docs. The remainder will of course be photocopies

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Indeed - Ken will only sign your life away in aid of a good cause, or failing that, a good laugh. :)

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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in a court case there are three bundles

1 for the judge

1 for the defence

1 for the claimant

each must have a copy who ever it is the defendant or claimant must be able to produce the original to show that all three copies are copies of the original, as copies can be and have been "doctored".

 

If the original cannot be produced as I said BINGO ...no case to answer.

 

meagain ...the only real good cause Ken has is Ken thats why he laughs so much and wants to be chancellor of the exchequer so he can be near his money

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my thoughts for my own bundles were folders of photocopies and my own would contain all the originals, this must be the only way it should be done.

The court could ask for anything they wish at anytime, but would a loan company risk the chance of not being asked? :(

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S64 (2)(b)© Data Protection Act provides

 

Transmission of notices etc. by electronic or other means.

(2) The requirement that any notice, request, particulars or application to which this section applies should be in writing is satisfied where the text of the notice, request, particulars or application-

(a) is transmitted by electronic means,

(b) is received in legible form, and

© is capable of being used for subsequent reference.

 

Right I have worked it out now. The above is the Data Protection Act not CCA. The requirement in the CCA is in S61

(1) A regulated agreement is not properly executed unless—

(a) a document in the prescribed form itself containing all the prescribed

terms and conforming to regulations under section 60(1) is signed in the

prescribed manner both by the debtor or hirer and by or on behalf of the

creditor or owner, and

(b) the document embodies all the terms of the agreement, other than

implied terms, and

© the document is, when presented or sent to the debtor or hirer for

signature, in such a state that all its terms are readily legible.

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