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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car has a fault


gareth19
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On 18th October I p/x my car for a Nissan Primera at a second hand car dealership in Warrington. However when I got it home and after reading the manual I found that the CD autochanger in the centre console was not working. I popped the car to a local auto electrician to see if what a simple matter of a loose connection etc. However he told me that in his view the processor was not working and it is an expensive fix. He advised me to take the car back to where I got it from.

Now the garage is around 170 miles from where I live so it is a bit of an inconvenience. I telephoned the garaga explaining the situation and I was told "well I don't really know what to suggest". Then he told me he would get back to me (which he hasn't). On 24th October I sent him a letter via recorded delivery telling him the situation. I advised them I could either take the car back to them for them to fix the problem or I would do it in my local area and send them the estimates and bills etc. I have had no response to my letter.

Please advise me on what I can do in this situation.

Many thanks!!

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The letter was only posted 4 days ago, so give them a little more time, it is normal to give 10 to 14 days for a response. Have you checked on the Royal Mail website to see if it has been signed for? It might also be a bit early to see those details as they can take a week or more.

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hi gareth19,

as has already been said, it is too soon to receive a reply from them yet, you can check either on line or by phone on the telephone number on your recorded delivery receipt when it was delivered and signed for, but your receipt will say to leave x amount of hours/days before you do this, you did the right thing writing to them and sending recorded delivery, give them at least 3 weeks to come back to you, if no joy then, post again and advice will be given what to do next, hope this helps totiesquoties.

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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Thank you. The Royal Mail website still shows that the letter is being progressed through their network for delivery. This is taking a long time as the woman in the post office said it would probably be delivered the day after I posted it. Anyway I am only concerned as the car dealer told me I had a 30 day warranty so I am just worried that the longer this drags out he can turn around and tell me it is over the time period. Anyway I will leave it a little longer as you both suggest. Thanks for your advice!

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Do they not have an email account that you could contact them through ?

 

What did you say in your letter Gareth?

 

Yes they have not respsonded to my email either. As I said he did promise to "look into it and phone me back" when I rang him 7 days ago but not heard a thing.

 

In my letter I pretty much outlined the situation like I did on the phone to him. I told him that I can either bring the car back to him to fix or I can get it sorted at my local garage and he can pick up the bill. Failing that I said I would return the car and take back my p/x car and my money and I will look for the car from somewhere else.

 

Just really looking to know where I stand and what is the best way forward I guess.

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Just noticed in the small print he has actually written "30 day engine & gearbox warranty". So I am just wondering what the law states in my case. Is he liable to fix the fault and can I pursue him for it? If so how? Or shall I just hand him the car back and take my money back?

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Don't take any notice of that 30 day rubbish, it means nothing and isn't even legal.

 

I don't think a cd changer not working would be grounds enough to reject the car, so you keep going the route you have already taken.

 

Email again this morning asking if they have decided which way to go on your cd changer. Keep the letter formal but light at present.

 

Was it advertised with cd changer?

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Don't take any notice of that 30 day rubbish, it means nothing and isn't even legal.

 

I don't think a cd changer not working would be grounds enough to reject the car, so you keep going the route you have already taken.

 

Email again this morning asking if they have decided which way to go on your cd changer. Keep the letter formal but light at present.

 

Was it advertised with cd changer?

 

Yes on the advert it actually says "Radio/CD". I mean if it was a job of say £50-£100 I would probably cut my losses and just get it done but when I took it to the auto electrician he said it is a "very expensive fix". I don't see why I should have to pay for an expensive fix when I was not made aware it wasn't working. Had he told me that I may well have rejected the car. Who wants a car without a CD player nowadays?

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Yes on the advert it actually says "Radio/CD". I mean if it was a job of say £50-£100 I would probably cut my losses and just get it done but when I took it to the auto electrician he said it is a "very expensive fix". I don't see why I should have to pay for an expensive fix when I was not made aware it wasn't working. Had he told me that I may well have rejected the car. Who wants a car without a CD player nowadays?

 

You could always just stick an after market CD player into the car. Get one for £20 from a breakers or from £50 new in the shops. If the seller had used his loaf that is exactly what he should of offered as then the car would completely fulfill what was advertised. Even if he wanted to be twisted he could of said bring the motor down and we will fit a new stereo for you.

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The garage has phoned me today. They are naturally willing to fix the auto changer but he wants me to take it out of the car and send it off to him (he will refund postage he says). He will then get it fixed and he will post it back to me. Is it me or is this a harder way of doing it. I have looked into it and it seems taking the autochanger out invloves dismantling part of the dashboard etc.

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Are you certain it's the autochanger which is usually in the boot?

 

Yes it is 6 cd autochanger in the centre console. I have looked into taking it out and sending it to the garage as they suggested and it looks like a major operation including dismantling the dashboard. I have told him I am not willing to do this as I am not a car technician and may damage something. We have agreed that I will take the car to him and leave it with him for him to fix it so fingers crossed we may now get somewhere

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