Won Tribunal (ESA) now 6 weeks on...

[norby500]

6 weeks on after my tribunal i have contacted them regarding the time it is taking and i was told it says nothing on the computer and haven't received notice off of the tribunals service stating i have won, so they have someone calling me tommorrow regarding this. Maybe they will ask for me to fax them the copy i have of the tribunal notice to them? any advice before they call? i don't want to wait any longer as being told 3 different stories i have become slightly in debt from the wait so i need this sorted asap.

 

thank you

[ErikaPNP]

Bloody hell, this is getting utterly ridiculous.

 

There seems to be a huge issue with post getting to the right office in recent months and it only seems to be getting worse.

 

I'm hoping that in your case, they have received the notification but that they just haven't entered the information into the computer system as yet and that is why the call centre are saying it's not received (this is quite common).

 

When the person from ESA calls you tomorrow, this will be someone from the office processing your claim. Ask them outright if they have the notification. If they have, ask how much longer it will be before you receive your payment. If they will not commit to an answer, ask to speak to a team leader - you have given it 6 weeks which is long enough.

 

If they haven't got the notification then providing you can send a fax, then tell them that you would like to fax them your copy of the notification and request they provide you with the fax number. If there is any issue with this, again ask to speak to a team leader. (also ask for an approx timescale).

[norby500]

thanks for the reply mate, im going to do exactlly that, i cnnot wait any longer...

[Marianne7]

I don't know if this is helpful, but I won my ESA on August 19th. I rang 3 times to hurry them along, as was in desperate financial situation. Told twice that they'd not received notification, even tho' I called the Tribunal office who sent it a second time. Was so furious that this was taking so long I emailed Iain Duncan Smith and my MP. Heard nothing for a while but then about 10 days later I got a call from the office who were dealing with my claim (think it was Leicester). Had a long conversation with a very apologetic chap, who asked me to go over the details of my calls to various offices. He said that it was quite clear from the notes on the computer that the notification got to them on on August 23rd (tho' I'd been told categorically on 2 occasions after this that they'd not received it yet). Anyway, more apologies from the man, then he said they'd send me a payment (amount not specified although it turned out to be £25) for the mess they made of things and my inconvenience.

 

My emails were really only to point out to those "in charge" that those of us who have had to appeal regarding ESA have already been through very stressful and difficult times, not to mention problems with their ongoing condition/sickness, that we often have to wait a very long time for the appeal to be heard (in my case 2 years!) and it just isn't fair right to make people wait for so long when they have been found to be entitled to this money. My back payment arrived within a few days of this telephone call.

[norby500]

thanks for the information mate. im waiting for the call and i will stress the situation i am in and offer to sennd the notification via fax tommorrow because i cannot wait any longer for them to send letters etc to different services. i think waiting 6 weeks this friday is lonng enough. i was told today it had nothing to do with my tribunal on the computer.

[norby500]

alrite so they rang me @ 11am and she said she is going to look for my file and call back....she never did. i rang them myself and told they hve no notification of my tribunal. i called the tribunal service and was told they sent the notification shortly after the tribunal but they will be sending it again....what the hell is going on!

[Tash188]

I'm having the same problem. Won the IS tribunal back in September, ever since they've been saying they haven't received the notification. It has now been faxed to them 4 times and posted to them 5 times and yet they still say they haven't got it. Went to my local jobcentre today and asked them to put a copy on my file and also fax it to the relevant department. They did all this whilst I waited and i'm still being told they don't have it. I've now made an official complaint and asked my mp to become involved. The lady on the phone has now told me twice to stop calling them. So I shall keep calling them and calling them until they are so sick of me they actually get off their bums and sort it out!

[norby500]

good on you! i am going to make sure that this friday it is sorted because if it isn't i am going down to the actual address on my letter and demanding they sort it on that day and then if no result i will go to citizens advice to get them to call up and perhaps persuade them in someway! i refuse to wait any longer. the fact i was told somebody would call me then when they did she told me she would call back with my information....never did happen.

[Nystagmite]

The lady on the phone has now told me twice to stop calling them.

 

What else does she expect you to do? Just leave it, despite the fact that you have little / no money coming in?

 

Hope all gets sorted soon.

[Tash188]

Did they give you a 3 hour callback? If so, you have to ring tomorrow and complain cause they didn't call you back. I've had to do that loads of time recently and each time i'm put through to the manager of the call centre who then contacts the manager of the department who was supposed to call you back. Nine times out of ten they'll call you within minutes of that call. Don't give up, keep hassling them. Keep records of all contact you've had to make and just keep complaining. Believe me they will get fed up of it soon enough.

[norby500]

thanks for this information....i'm not naturally a moaner but i feel tommorrow i need to be! i called the day before at the end of the day and she said she would leave a note on the system so tommorrow i will be called between 9 and 12 and i was, she then called me and said she would call back when she has found my files/documents which she never did....i am going to phone them tommorrow and ask to put in a complaint about this and while i am on the phone, ask for the fax number to send them my actual copy...

[norby500]

just had a update, i emailed 2 of my local counsciellers chasing this up too, so i will give them the details on the phone when i make my complaint tommorrow...i need this sorting before friday

[gismo46]

This happened to me on my last appeal. It was almost 2 months before I got notification that I had won till the DWP updated it on their system. Was a nightmare trying to get through to them. It will get resolved, just got to hang in their in the meantime. It is a complete and utter joke, that in this day and age such a simple notification can take so long to make.

[norby500]

I called today and have said that on the computer it says it is now done and m money will clear by Monday. If anybody wins a tribunal,'call up the tribunals service after a week or so and ask for it to be resent. I had mine resent a day or so ago and got my local mp to chase it up.. Finally all the bet

[Marianne7]

Brilliant, norby, let's hope it all works ~ can't believe how hard we have to fight, even when we think we've won!

[Marianne7]

Brilliant, norby, let's hope it all works ~ can't believe how hard we have to fight, even when we think we've won!

Edited October 19, 2011 by Marianne7
Already added

[honeybee13]

Well done norby, I'm pleased for you. It's a shame you need to be this persistent, but I hope you get some peace in your life now.

 

My best, HB

[norby500]

thank you, i hope so too! thank you HB for your constant support throughout

[norby500]

currently waiting on the payment now, they said on my account it was processed now and that it will take 2-3 working days, (that was wednesday i called) so maybe today it goes in?? i thought it was always instant but doesn't suprise me if they find another way to delay it with the bank a extra few days

[Tash188]

Glad to hear you got it sorted! I also have managed to get my backpayment sorted out since I threatened them with my mp! Can't believe how quickly my MP has replied. I got a letter from him yesterday saying he has sent a letter to the district manager of jobcentre plus and they will be in touch shortly. Should be getting my backpayment on Monday! Still in shock that it's taken over a year to sort this out but I plan on complaining and getting something done about this!

 

Glad you're getting it all sorted. My advice to anyone waiting a backpayment. Threaten them with your mp, they will soon move x

[norby500]

i think i will be writing to my MP again! i have being put in the work related group! how can i be sent to work related interviews if i need someone i know to go everywhere with me? i'm still seeking treatment and taking my medical

[Tash188]

Can you not ask them to look again at your claim? I'm not sure what happens with esa as I don't get that. They put me back on income support as i'm unable to work. I suffer with seizures which can't be controlled and they happen at any time without warning so have to have someone with me at all times. Can't even be alone with my kids, yet they still stopped my money last year. Grrrr! I would contact them again and ask them to look at the claim again as you can't work x

[norby500]

i see, thanks for the information Tash! do i just write them a letter back saying i would like them to re-think my decision of the group i have being placed in and wait on a responce? or do i write out a report (AGAIN)? hope you get better

[honeybee13]

currently waiting on the payment now, they said on my account it was processed now and that it will take 2-3 working days, (that was wednesday i called) so maybe today it goes in?? i thought it was always instant but doesn't suprise me if they find another way to delay it with the bank a extra few days

 

Hi norby. When I won my IB appeal, they sent a series of payments to my account. Usually if not always, the money was there before I got the letter saying they were paying. Have you checked your bank account?

 

My best, HB

[norby500]

hi HB, i haven't left the house since wednesday so it most probably is in there...just having a fault with my debit card thats all....i tried paying a bill and it declined so i am assuming it hasn't yet? maybe it takes a short while because it is over a certain amount?