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Laptop failed 3 months after purchase - ASUS wants me to pay for repairs


the_grey_squirrel
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I bought an ASUS EEE PC netbook and the display failed approx. 3 months after I bought it.

I contacted ASUS tech support and they confirmed the display was faulty and gave me a link to request an RMA.

 

The laptop was picked up by a company called Dynafix - which I guess are contracted by ASUS to do repairs in Europe.

They sent me a repair quote, with three options:

1 - pay 270 to have the laptop display repaired (!)

2 - have the laptop returned to me

3 - have the laptop recycled/destroyed by them

 

Yesterday I contacted ASUS support again and they told me it is written in their terms and conditions that they can charge me. Given that I didn't damage the laptop in any way and it failed under warranty, I don't understand how they can charge me for an RMA.

What are my rights?

Has anyone else experienced this with ASUS?

Edited by the_grey_squirrel
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