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    • Hi. Welcome to CAG. How was the car purchased?  
    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mortgage overpayments due to SMI.


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Hi all

 

Quick question, we've been getting SMI payments for our mortgage for the past couple of years now and we've only just noticed, the SMI payments aren't taken off the direct debit amount we pay each month, instead, that money has been lowering the amount of mortgage we owe.

 

We've tried to get this sorted with the mortgage company so the amount paid, is the total monthly amount, MINUS the SMI payments, but so far, we haven't had much luck

 

Santander (aka Abbey) have constantly messed up the agreements we've had with them, so I'm wondering what we should do?

 

The mortgage payment is due on the 1st of each month, however, the SMI payments show up in the middle of the month, so they've been taking the full amount due for the mortgage, then deducting the SMI payments from the mortgage total, rather than taking it off the next direct debit payment.

 

Is there anyway we can get this overpayment refunded?

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Hi there, if I understand this right they are getting the full mortgage payment and the SMI every month ? this must be giving you financial problems ?

Are there any arrears on the account ? if not then the easiest way to sort it out is to cancel the direct debit and set up a standing order so you pay the right amount.

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Hi there, if I understand this right they are getting the full mortgage payment and the SMI every month ? this must be giving you financial problems ?

Are there any arrears on the account ? if not then the easiest way to sort it out is to cancel the direct debit and set up a standing order so you pay the right amount.

 

Hi ell-enn, thanks for the reply

 

That's correct, yes and it has given us financial difficulties and we did fall into arrears

 

(That's another story in itself)

 

We came to an agreement with their solicitors to pay an extra £50 a month to pay off the arrears and they would deduct the SMI payments from the direct debit, which they haven't done for the last TWO payments.

 

They've been taking both the normal mortgage payments and the SMI, for at least two years and we didn't even realise it.

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Have the arrears now been cleared ?

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Have you written to them to ask them to change the amount of the DD to that which was agreed as you are suffering financial hardship ?

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Not yet, no, everything has been done over the phone, basically

 

What they've done for the past two months is use the dss/SMI money to lower the arrears, which isn't what we agreed to

 

We agreed to pay the full mortgage, plus £50, minus the two SMI payments, instead, they've taken the full mortgage, £50 and used the SMI amount to lower the arrears instead.

 

We were told to cancel the direct debit (which we've done) And send a check in every month, instead, which we've done

 

But I have a feeling they're going to use the SMI improperly again next month.

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Ask them for their bank details and set up a standing order instead of posting a cheque - they have a habit of not arriving at the right department or not being credited to the right account. If you do send any cheques make sure you write your name and address and mortgage account number on the back and staple it to a covering letter, but much better to set up a standing order as you are in control of the amount and when it is paid. Are you on internet banking?

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Have they been using the overpayments towards the arrears ?

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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If you are in such financial straits as to require SMI, then how could you not possibly notice for TWO YEARS that they were taking both payments? Really? Most people who require SMI would undoubtedly notice that they were still paying the full mortgage payment.

 

I don't think the SMI can count as an 'overpayment', particularly if you are in arrears - and they are entitled to set off any additional payments against the arrears, or against the balance (if your mortgage contract allows that). Plus I don't see how it is possible to fall into arrears whilst paying full CMI and receiving SMI in addition. That makes no sense whatsoever.

 

I just don't see how this fits together. If you are 3K in arrears I don't see how you can reasonably expect them to pay back anything as given the arrears there are no 'overpayments'. Overpayments put you in credit, not deficit.

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Yes Lea, really.

 

The mortgage is in three names, the money was coming out of my uncle's account (Three people own this house)

 

He was the one who got the statements and was making sure everything was paid, he didn't realise more money was coming out of his account than should've been.

 

So we didn't know, until he stopped paying the mortgage entirely in October 2010, we didn't find out till April 2011 almost that he hadn't been paying it, hence, the £3k+ of arrears.

 

Making sense now?

 

I can't remember when I applied for SMI, but it was at least 2 years ago, so it's more than the arrears, far more.

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Yes Lea, really.

 

The mortgage is in three names, the money was coming out of my uncle's account (Three people own this house)

 

He was the one who got the statements and was making sure everything was paid, he didn't realise more money was coming out of his account than should've been.

 

So we didn't know, until he stopped paying the mortgage entirely in October 2010, we didn't find out till April 2011 almost that he hadn't been paying it, hence, the £3k+ of arrears.

 

Making sense now?

 

I can't remember when I applied for SMI, but it was at least 2 years ago, so it's more than the arrears, far more.

 

That's interesting...

 

For several reasons, but largely because SMI, after 5th Jan 2009, is only payable for two years (if on iJSA - not IS, PC, or ESA)), so you might find you're opening a can of worms by asking about 'overpayments'. You might find yourself being asked to repay some of it if they've missed you in the rule change!

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I'm on IS, try not to assume.

I'm here for advice, not assumptions and rudeness.

 

I was not rude, nor did I assume - you might want to re-read. I queried what you were stating. If advice is going to be given, the correct information has to be ascertained FIRST. If it offends you to be asked questions about your circumstances, then you will not get the help you need, you will simply be offered platitudes and directions by those who want to help, but aren't because they didn't ask the right questions to ascertain the facts.

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  • 2 weeks later...

OK, calm down kids.

 

-I think (don't know) that they will be entitled to take these 'overpayments' against your arrears.

-But the current arrangements should be as agreed with them of course - cancelling your DD seems sensible (but need to keep up with payments).

-Certainly you need to get all this from them / you in writing.

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