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    • I've used payslip, passport, driving licence, still can't identify me, everything is upto date address etc, 1 attempt left then it blocks me H
    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
    • Simon Case was at the Covid inquiry yesterday. Finally. ‘Eat out to help out’ launched without telling official in charge, Covid inquiry hears | Covid inquiry | The Guardian WWW.THEGUARDIAN.COM Simon Case, who was responsible for Covid policy at time, calls Boris Johnson’s Downing Street the ‘worst governing ever seen’  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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advice needed please


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Hi, i took out 3 payday loans when we were struggling, i know i shouldn't have. I didn't tell my partner and i need to. I owe

 

payday express £400

QQ £750

Wonga £700

 

I have rolled all 3 over this week so i have a month to sort it out. I can pay payday express off in May. I can then offer QQ and Wonga £150 each per month to clear the debt. I have changed my card with Wonga to my old account but how do i do this with QQ do i just cancel my bank card.

 

Any advice in what i do next as i have no idea

 

thank you

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Cancel all bank cards and wait for new ones to be sent out.

 

Forget rolling over the accounts, it just adds more interest and charges to the account.

 

Write to each of the lenders offering what you can afford. If £150 per month is affordable then offer that. If £20 per month is practical for the long term then offer that.

 

They are difficult companies to cope with at times but stay strong. Log every call/letter/email.

 

Eventually they accept monthly payments.

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Thank you, do i email them now or once i default on payments. I just want them paid off so can afford £150 a month to each and pay payday express off in May.

 

Well that's what you write to them then. Ask them to remove all default charges first and use the term "full and final settlement". Ensure that you receive acknowledgement of the terms in writing and then just pay them in time.

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Well that's what you write to them then. Ask them to remove all default charges first and use the term "full and final settlement". Ensure that you receive acknowledgement of the terms in writing and then just pay them in time.

 

thanks, i have cancelled my bank card so waiting on a new one to arrive but i have changed card details with QQ and Wonga to a seperate account i have so will use that to pay them

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Its better if you pay them by standing order otherwise they can help themselves to your money at any time if they have card details for different account and they WILL. Dont give anyt card details to anyone, Get their bank details and set up standing order to be safe.

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DO NOT OFFER 150 POUNDS A MONTH REPAYMENT !!!!!!!

 

that is less than the differ roll over amount , they will make you roll over.

 

Offer 50, no more, then they know you cant afford the roll over charge. Never offer the roll over charge as monthly repayment, they wont accept it, and make you differ. If you were really struggling how come you can pay more than the differ charge is how they see it, bad move.

 

Offer 50, 50 a month, 12 months =700, thats wonga. worked for me . And it leaves you with a bit more to live.

 

2 main rules

 

1- Dont struggle just to pay them

2- Dont stress, its only money.

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They may try and get it by direct debit. I dont think they can get it from your card now.

 

When I cancelled my card, Wage day advance set up a direct debit on my bank account without my permission but when queried they argued I gave them permission when I signed agreement- (small print)

 

Just watch your account and check no direct debits are set up- you can do this online and cancel it straight away

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Might be a plan.

 

Make sure you write a letter removing permission to access your bank account. No amount of small print makes up for a refusal to process that information for their own end.

 

Even if they do try and set up a D/D, just keep an eye on your account and ask your bank to return it in error. They'll soon get fed up.

 

But to answer earlier, no they cannot take money from a cancelled card.

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Payday express have said if no payment they will add on a charge of £85 to the balance of £400 and interest. If then no payment by middle of may they will pass on to a debt collector. So i re sent my email stating i will repay the loan in May minus the extra interest and charges and the 2 x £80 defer amounts and asked for the bank details again. I can pay them off in May but minus the charges etc, would think they would accept the £240 to clear it.Do i need to do anything else.

 

Thanks

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Morning. They have given me the bank details but have said the £240 does not cover the loan amount and they will continue collections for the remainder amount plus the charges.

 

Well the charges are not recoverable. So they can kiss goodbye to those.

 

At this stage I would be writing an "in dispute" letter meaning that they have to suspend collections activity and get a full balance sheet of all transactions since the inception of the account. You can then post here the full history of the account and get advice on payment terms consummate with decency and fairness.

 

You're being ripped off my friend and I think you already know that. I've PM'ed an experienced CAGGER to have a look in.

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I don't really. The £400 is due on the 21st April but i was going to pay it off in May but without what i have paid already. Then the email i got said charges and interest will continue to be added

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This was used in a recent defence I have seen. Essentially where a default charge is applied it tends to be a penalty rather than genuine compensation for time spent.

 

9. Numerous cases throughout the 20th century have upheld and reinforced the principles set down by Lord Dunedin defining contractual penalty clauses and the unenforceability thereof. For example, in Murray v Leisureplay [2005] EWCA Civ 963, it was held that a contractual party can only recover damages for an actual loss or liquidated losses.

 

10. In addition, Lord Dunedin in the case of Dunlop Pneumatic Tyre Co v New Garage & Motor Co [1915] AC 79 set down a number of principles in definition of a penalty clause and how such clause may be ascertained from a liquidated damages clause. These principles include –

 

“It will be held to be a penalty if the sum stipulated for is extravagant and unconscionable in amount in comparison with the greater loss that could conceivably be proved to have followed from the breach and;

 

The essence of a penalty is a payment of money stipulated as in-terrorem of the offending part; the essence of liquidated damages is a genuine covenanted pre-estimate of damage”

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Okay what you need to do is get another bank account to stop them raiding your funds, they will do this continually until they get what they think they are owed. Legally this is a grey area and the OFT have reminded various payday loan companies NOT to dip into accounts. A complaint to the OFT on their website and to Trading Standards via Consumer Direct is in order.

 

The Halifax online Easycash account is a good option, so is the Co-op. Once you have this done you can get your income transferred into it and start to take back control of your finances.

 

The golden rule for these loans is the original sum plus one months interest - mostly due to the high interest rates they charge - the interest rate would be questioned in court, as would the default fees, additional interest and the fact that they do not want to do an arrangement which is acceptable to both parties. Under the OFT rules they are obliged to listen to their customers when they are in difficulties.

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I see, thanks. So the charge is just added because the payment is late.

 

I've given them plenty of notice and said i will pay in May but they want all charges paid. I also need to tell my husband and i am scared. My own fault really.

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I see, thanks. So the charge is just added because the payment is late.

 

I've given them plenty of notice and said i will pay in May but they want all charges paid. I also need to tell my husband and i am scared. My own fault really.

 

Just be honest about why you took out the loan, he might be more understanding than you think. But do not struggle to pay this back. It can be arranged over the long term. I have recently negotiated a £300 payday loan to be paid back for a client over 3 years. So it can be done.

 

You've made a mistake, you'll pay it back but you do not have to suffer. It's just money.

 

The charges situation; you have it right. They charge you £12 (or whatever it is) simply for paying late. Does it cost them £12 for when you pay late? Does it cost £12 to send an automatically generated letter to you? Of course it doesn't. That's why it is a penalty.

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