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    • The defendant in this case is Parcel2Go.com Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper via the Defendant's service containing which contained two handmade bespoke wedding trays to a customer with  under  tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was The Defendant informed me that the parcel was being returned to me but after waiting three weeks I was informed by the courier that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. The Claimant did not purchase the Defendant's insurance policy as requiring people to pay extra for rights already guaranteed under the consumer rights act 2015 is contrary to section 57 and 72 and therefore unenforceable. The Claimant rejected the Defendant's standard compensation offer. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015.   By failing to ensure the safe delivery of the Claimant's parcel the Defendant breached section 49 of the CRA 2015.   AND THE CLAIMANT CLAIMS £370.00 being the value of the lost goods £xx.xx being the price of shipping and interest pursuant to s69 cca 1984.   See what BF thinks but I think something like this is better. Remember you are suing P2G not evri.
    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mislead by the Funding Corporation


LazyBadger
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Hi

 

I'm looking for some advice and hopefully making sure other people dont make the same mistake as me in dealing with this organisation.

 

My story starts in March 2007 when my business partner and I bought 2 new cars from Subaru on lease with a company called County Leasing & Finance, the deal was reasonable so we signed for a 4 year lease with a balloon payment at the end. We insisted on County Leasing putting in writing that at the end of the lease we could sell the cars to a third party and 95% of the proceeds would be returned to us, which we could use as a deposit on our next vehicle. We made all the payments on time and County Leasing wrote to us regarding our ballon payment which was £3600 per car, this was also taken on our direct debit and on time.

So all paid up and the lease almost finished I called County Leasing to let them know i had a buyer for the cars and we just had to agree a price with them, So this is when I find out that County Leasing is actually the dreaded Funding Corporation, They originally asked when they could collect the cars but we sent them the copy of the letter from the original agreement stating we could sell and would be sent 95% of the proceeds.

They agreed this was ok (in writing) and they would accept the price of £7000.00 for each car, this means I now have 2 letters agreeing to pay me 95% of the sale price, so I sold the cars and sent them the £14,000.00 now comes the fun bit.

 

They originally assured me that my refund would take about 3-5 working days so when it dragged on for a couple of weeks I called them, I got loads of excuses and they said they would have to put it to the financial director to approve the refund, to my disbelief the person who i had been dealing with called me today to tell me that the finance director had deicded that he wasn't going to pay the refund, I asked why and was told i would need to ask him in writing.

 

Needless to say I wasn't very happy as I have now paid for the cars twice and still have no car, Just this month the ballon payment for the 2 cars was around £7000 and on top of that I sent them the proceeds of the sale, another £14000, so they've had £21000 off us this month alone, surely this is not legal?

 

anyone else had a problem like this?

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Dear Customer

We are sorry to hear of your concerns and wish to discuss these with you directly. Please call our Complaints Department on 0845 271 7896. Please note County Leasing & Finance was purchased by The Funding Corporation group in 2005 and is now part of the same group of companies as The Funding Corporation but they are not the same company.

The sooner we can verify your identity and log details of your complaint, the sooner we can investigate and hopefully resolve the matter.

Thank you

County Leasing & Finance

The Funding Corporation Limited. Registered in England number 44055624. Registered office address: IM House, South Drive, Coleshill, West Midlands B46 1DF.

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I sympathise my friend.......... I currently have a complaint logged with the FOS regarding the Funding Corporation. They basically lied and manipulated me, by providing grossly inaccurate information that resulted in them both securing my vehicle to sell at auction and now demanding a further £3000!!!

 

All this even though I had paid half of the full amount owed on the credit agreement, was only a couple of hundred pounds in arrears and offered to either voluntary terminate or pay them back the arrears in full/continue with full contractual monthly payments.

 

I was told "sorry - you cannot do this and HAVE TO voluntary surrender the vehicle". Key words VOLUNTARY / HAVE TO!!! I just wish I knew about this site before I gave in to there demands.

 

I wish you the very best of luck!!

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Dear Customer

We are sorry to hear of your concerns and wish to discuss these with you directly. Please call our Complaints Department on 0845 271 7896. Please note County Leasing & Finance was purchased by The Funding Corporation group in 2005 and is now part of the same group of companies as The Funding Corporation but they are not the same company.

The sooner we can verify your identity and log details of your complaint, the sooner we can investigate and hopefully resolve the matter.

Thank you

County Leasing & Finance

 

Cant call I'm afraid ALL correspondence now has to be in writing.

 

As you have read the above post I'm sure you know exactly who I am. So the sooner you can investigate and hopefully resolve the matter the sooner I can come back here and give you some good feedback.

 

Thank you

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  • 1 month later...

May I clearly point out that the funding corporation involved, being County Leasing and Finance has no connection whatsoever with County Leasing of Gayton Northamptonshire

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  • 2 weeks later...

Got my refund in full, but not without threatening further action. They hung it out till the last minute before paying. I'm sure they would have not paid if there was any chance they could get away with it.

 

I think it could have been handled better. So still no glowing report for County Leasing or The Funding Corp which although they insist it's not the same company they do operate within the same group and have the same finance director so make your own mind up.

 

Dont sign anything without reading it thoroughly and make sure you get everything in writing that you are promised, dont assume it will just happen! and if you dont get what you want just walk away.

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  • 3 months later...

Hellooo TFC..............................IM BACKKKKKKKKKK!!!!!!!!!

 

Lazy Badger, the TFC know who I am, heh heh, hope they are reading this.

 

The Funding Corporation are a bunch of Shysters, and through all their hot air about wanting to be better connected with customers (yes Mr Nick 'Arrogant' Cherry) It's all to buy some time for their troubled firm.

 

I have some contact details for a guy at Hereford Council Trading Standards I will PM you.

 

Dont worry about it being Hereford, he is willing to help anyone as he is building a good dossier up on these muppets to bring them down.

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Mate I'd very much appreciate if you could also forward these details onto me. Unfortunately with my case, the financial ombudsman have ruled in favour of the Funding Corporation, basically due to lack of evidence to support my claim............ The only reason I cant provide the evidence (several call recordings) is because TFC ignored my written requests for transcripts of these calls for the best part of a year and then finally when they did write, it was to let me know the recordings were conveniently unavailable!!!Ive contested the decision with the FOS but I dont hold out much hope.

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Thanks for the info Nish

 

As I have posted above I got my refund in full, but only because I was squeaky clean and had all the evidence I needed, (I'm used to dealing with photocopier salesmen, say no more)

 

I have to say that the people I dealt with at County Leasing (TFC) seemed to be arrogant and unhelpful, one time when I called about my refund the guy I was speaking to was unhelpful so I asked to speak to a manager who came on the phone and straight away was dismissive and obstructive and gave one word answers, and threatened to end the call as 'I had a bad attitude' (bloody cheeky cow), I soon got the message of the sort of company I was dealing with.

 

I have a lot of sympathy for anyone having to deal with these people they seem to be happier when someone defaults as they can then start handing out their extortionate charges, to be honest I didn't realise these sort of companies still existed, there should be better legislation to protect consumers from these companies. i dont mean just let people get away with not paying, just a more reasonable attitude (and charges) toward people who have problems, not the kick them when they are down approach that I seem to have read about on various forums.

 

Good luck to all, and keep posting your experiences and maybe it will save others the pain and grief of dealing with the funding corp.

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