I am forced to take tesco phone and broadband to court

[andydd]

I don't wish to be rude but have you tried following the advice of Locutus in his previous post? Edited personal comment

 

Ha..my thoughts exactly. A single letter to Tesco is whats needed, this thread just goes on and on and Im sure even symphathetic Caggers would get a bit tired trying to read it all.

 

Andy

Edited March 6, 2011 by HSBCrusher

[HSBCrusher]

Off topic posts removed... some people find it useful to "think out loud", thats OK.

 

WI2010, I suggest you look at the advice you have been given.

[watchinginvestigation2010]

HSBC I have listened to it and acted on it and stated waiting on certain letters to arrive. I have stated why my posts are so regular and the reasons and that if anyone is annoyed by the pen of my thread or nature of it that they dont need to post.

 

I have had a terrible time with this company and taken the pee out of by them, its not a matter of a baby throwing a dummy out, they have lied to me over reason for fault, lied to me that they are going to monitor my account and made me very aware of their readiness to threaten a line supporting an alarm, due to their errors. What have I done to deserve such posts or do they work for tesco hhhmmmm.........

 

What happened to not judging but only posting if you can help or have advice. I have doen what advised by martin and waiting for more infor, so why do posters deem me fodder to attack.

 

Are they saying I deserve ridicule and such bad treetment over a run of bad luck, would they be laughing if it was them instead of me, I think not.

[watchinginvestigation2010]

Martin I feel like giving up, I cannot post witout attack, sorry xx

[MARTIN3030]

Ok I have responded to the email -thanks for those thoughts.

I dont wish to keep anything hidden so will go through my thoughts on this here.

Lets be clear that a damages or claim for compensation will fall under tort.

The pre action protocols and process are considerably different than that of a simple moneyclaim.

We need to establish then if there is a course to mitigate any loss,and also what costs can be recovered for your time and resources to deal.

If it is not too complex then there is no reason why it cannot be done on MCOL.

Can we have some ideas on your loss and time ?

As I see it the less complicated any claim is,the more likelyhood that Tesco will not go all the way.

[MARTIN3030]

Martin I feel like giving up, I cannot post witout attack, sorry xx

 

It is unfortunate that we have seen indifference.

But as you can see,these are being dealt with.

[watchinginvestigation2010]

Right I will say this just once more, if anyone has constructive posts they are welcome. But if anyone just wants to give an opinion on my thread statistics of mine as apposed to contrubutors ammount of posts as a hint of talking to myself, or their view on my health or just wanting to take the pee even, then dont, you are not welcome. I have looked around about one distinctive username and found a number of threads where issues have been raised and some frustrated the op, one being telecom and they although not as posting as many as me, dont have the same issues as me. To take the pee out of the problems I have had re sky and tesco and saying maybe bt are next is pathetic and assumes all this is my fault, as this is my thread I will post my feelings that if anyone took the trouble to read from the begining, they can simply see the sky issue was as a result of tesco telling me it was best to find a provider who could support my alarm, due to them misseling me then asking me to stay as could support alarm.

 

The fact I was then slammed due to sky error was my fault HOW? I say that if a certain poster from the meaness and aggressive nature in some threads offending other caggers in some instances could be an indication that he wouln be ranting out a loud.

 

After having a calm down I have realised some people just like to mock and I say again unless you have a post which is helpful to me in my claim against tesco then back off. To try to play the psycotherapist and judge me or my condition unless a qualified professional in that field is disgusting as I would love to be able to control my health from the ups and downs. People like me have been pushed over the edge for less, so I say youve had your laugh now leave me alone.

 

Genuine posters are welcome and yes this thread is me speaking out aloud and i have read no where that this is unallowed. Maybe annoyind to some but hey dont read it.

 

If you want to take the pee, hey go on, but just keep it to yourself or your posts will be reported and promptly removed xx

 

Apologies for my giving a little of myself away in my posts, but I thought mocking those who are ill was from a time gone by.

 

Tesco havnt got off the hook yet:lol:

Edited March 6, 2011 by watchinginvestigation2010

[watchinginvestigation2010]

Its d day today or BT day in my case, just rang 100 to see if over yet, but schucks bulldog operator answered so know not over yet, they did say could take till midnight so not long to wait for security once more. As much as I have had a run of bad luck with my providers I can honestly say BT never put me in the position to feel threatened re my line, as they took the direct debits without issue8)

 

I will know when it happens because I am by now familiar with my alarm dying for a while and it screams out loud, previoulsy unsettling, this time though should be able to switch it off without panic for a while and then it will reset itself when line comes back on.

 

I am extra angry with tesco after finding complaints re them back to 2007 about telecoms, so how can they have used the reference to being new to the telecoms business as a good excuse for shoddy service. I have found references to ofcom looking into them re misseling complaints and wonder if they would be interested in what happened to me re them not knowing what they were selling to me at first re my alarm, yet happy to take my custom and put me at risk.

[watchinginvestigation2011]

Right its still me plus one year. Got fed up of begging my viao to work as the only computer that had my password in it and well I cant remember it, so set up new username 2011.

 

My line went dead at 09.30 and within minutes my equipment turned up promptly. I have not got the phone on yet, but due to the nature of bt broadband it is already on using the new bt router .

 

 

Update re tesco home phone and broadband:

 

Received a envelope frank marked 4/3/2010 with what I had hoped was the long awaited dead lock letter, but NO, they cant even get that right and someone has sent me a copy of the wrong letter and sent an irrelevant one dated 18/2/2011 stating their position prior to even wiping the bill of ninety odd quid. So they laughably cant even get that right, doh, I have that letter already and its the DEADLOCK letter from the previous week that they were supposed to have sent me.

 

So as I didnt receive the first dead lock letter and they cant send it on my second request, am I to suppose that although it exists in a .doc that I got from head office, that it was in fact never sent or even printed.

 

My request is quite clear both verbally and email I want a copy of the letter supposedly sent a week ago to me, that hasnt arrived.

 

Oh tesco

 

 

Emailed the customer services at the ceo of tesco to request they send copy by recorded delivery and today.

 

 

 

Edit. Its now 11.30 my broadband went down for half a min and low and behold my phone is now already with bt, THANK GOD!!!!!!!!!

Edited March 7, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Rang tesco up asking for them to send me a copy of the deadlock letter by recorded delivery today and after speaking to maureen they are doing so.

 

She allowed me to tell her the whole story to get across that I am not just out for something and that if with the errors in the .doc deadlock letter and admitting their staff previously lied to me and that of my bank confirming they had every opportunity to take the money from 14/12 and just didnt then it would be cheaper for them to either send me a cheque for the compensation I want or credit it in my name to bt, or even send me the ammount in tesco vouchers as I would maybe then drag myself back into their stores after accepting it was over.

 

I have said it will cost tesco I know 300.00 to take it to the regulators and that I am also going to court for out of pocket expenses over the period of my contract with bt and possibly for distress caused also. That if they paid me the compensation I would happily report I was satisfied and they could rest assured they dont have to hear about it again, with me hoping they maybe could learn by it.

 

She seemed very reasonable and the woman who attempted to send the deadlock letter is her superior and as said on holiday or leave but that she will pass it all to her, did add that the computer systems are down at the moment, but that she couldnt promise but would see if they could do anything.

 

So if they dont contact me once I have the deadlock letter then I will send the letter before action and refer to appropriate regulator as well.

 

As it is my phone and bband is up and running and I know it wont be cut off touch wood:-)

 

 

 

Maybe some people do just send a letter, but after working for some years in customer services myself until became sick I was always trained to be reasonable and try to sort a situation out. At least a court can see how hard and how much stress I have been under, but it ends now as the fun starts doesnt it. Its now up to them!!

Edited March 7, 2011 by watchinginvestigation2011
oops sorry btxx

[watchinginvestigation2011]

On reading another thread different issue but company was having problems requesting direct debits they have been asked to wait whilst the company contacts its bank. They in their issue were repeatedly confirming their dd details as well and the money was not being requested.

 

Now it occurs to me after me being able to prove the extent to which I have gone checking with my bank that it is and has been confirmed not my or indeed my banks error, I wondered has Tesco home phone and broadband at anytime contacted their bank?

 

Or just assumed I am some lowly non payer in their billing eyes:-x:-x:-x

[watchinginvestigation2011]

Emailed them today that as my letter has still not arrived and that as they said it would go off by recorded delivery that I would have hoped to have received it by now. You see I made a last min purchase on ebay monday and the goods arrived today!!!!! So I have asked them to provide the track and trace re the letter for me to see it is on the way and was in deed sent as promised monday.

 

 

 

They wont answer in a manner that makes sense as to why when the dd was reinstated 14/12 supposing what they say is true as in there is apparantly now no dd fault as to why raise a carried over bill due to what previously told, on the 11/01 and not request the money from my bank near 23/01 which was theres and my prefered agreed date.

 

The raise a bill 11/02 carried over bill again direct debit still there, and because I was concerned it was adding up I rang them for reassurance the dd fault supposed had been solved and my concerns re the arrray of emails received suggesting to me it wasnt, why blame me?

 

Why when I rang their staff did they take the attitude I was a non payer and didnt have a working dd I suppose through my fault they supposed rather than their error, why at that point choose on me ringing them, not them ringing me through lack of contact or lack of current due payment due 23/2 and I was ringing a week earlier than that date, why tell me my line was to be disconected?

 

D***H**** thats why:lol:

 

Sorry if getting a little worked up again, but they have not replied to my emails, the call monday to maureen has not resulted in any call back wanting to come to a conclusion, they are going to try and play hard done by and not paid to a court with the evidence I have. I truly hope they get fined xx

Edited March 9, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

They seem to be struggling to find the track and trace code for the letter sent monday.

 

They now are not answering any requests re my bank asked them to confirm exactly when do they claim they tried to take a payment from my account that was refused since 14/12 dd reactivated and 17/2 dd cancelled due to their threats.

 

Bank confirmed five payments were attempted in total.

 

Two succesfully not the 'only one payment received by us'

One naughty naughty tesco tried to take money out of my account after the dd stopped 17/2

Or the two dds attempted when they t hemselves had advised me to stop the dd to overide their t hird party billing.

 

Hey you dont think their staff were lying there as well as in shouldnt have advised me to stop payment. Maybe they prefer despite no service or shifty bills, maybe they expect us to pay it anyhow and WISH upon a star that their third party billing and credits rep(who likes to on own volition cancel credits) would they like us to keep the account way in credit till they eventually get their act together.

 

NAUGHTY TESCO!!!!!!

 

They keep refering to deadlock letter sent so wont comment more, but hang on I aint received it yet officially hahahahahaha

[watchinginvestigation2011]

NO DEADLOCK LETTER IN THE POST TODAY

 

DESPITE THEM CONFIRMING THEY WILL GIVE ME THE TRACK AND TRACE CODE RE IT AGREED ON MONDAY TO BE SENT AT MY REQUEST BY RECORDED DUE TO MY NOT BELIEVING THEY SENT THE OTHER TWO LETTERS AND FOR REASURANCE I COULD SEE WHERE THIS ONE WAS IN THE MAIL, THEY HAVE NOT DONE IT.

 

I personally believe someone is taking the mick now and victimising me for possibly having the cheek to point out their staff deliberately misled me re the fault which according to complaints never existed. I therefore believe they are deliberately not sending the letters even though the ceo at cheshunt has agreed recorded delvery.

 

I yesterday afternoon again was searching ebay, I won a skirt for 99p as I am not bothered with second hand clothes and needs must when you cant go out of the house much, anyhow the seller posted it that afternoon. Guess what it again arrived today, less that a day delivery from the other side of the country. Congratulations to ebay and royal mail for the service.

 

Now why cant tesco who promised letter monday get it here. why cant they provide the promised track and trace code.

 

I BET THEY DIDNT SEND IT!!!!!!!!

 

I mean surely there would be no gain in lying to me once more would there?

 

So tesco where is this illusive letter, are you deliberately holding my complaint up yet at the same time not answering basic questions raised by my bank in response to your claims, yet refering to a deadlock letter that you have not officialy sent!!!!!! as promised.

 

Should anyone trust tesco broadband and home phone when things go wrong re what they tell you should not be a lie, I trusted you tesco, I dont anymore and my faith has been pushed away.

 

HONESTLY re this saga, YOU COULDNT MAKE IT UP.

 

Skirt made it from Durham to Buckinghamshire in less than a day!!!!!!! Maybe tesco should contact my ebay seller for advice on prompt and succesful posting. You see I know the seller posted my skirt as it arrived as promised, not hard is it?

Edited March 10, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

My son is at the moment composing a ditty for youtube entitled.

 

Tesco leave my mom alone amazing what kids can do and I am going to have a good scream on you tube too.

 

Will take us a while but I hope it will be a popular one alike the laddy screaming leave britney alone.

 

One hell of a stress buster.

Edited March 10, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

They have just emailed me once more saying they have told me they are looking for the information for me and they will not talk further due to it being at deadlock.

 

So where is the track and trace code that surely would be on my file as we requested it sent by that method, surely they keep a record of documents sent by that method.

 

Personally I dont believe a word they say and would happily eat my own **** if they are able to prove they sent a recorded delivery letter off on monday as promised. You see they are lying and I put it to them to prove me wrong.

 

No surely not two tesco depts lying, surely not. I mean they have admitted the dd fault was untrue and I personally dont think they think I have recordings, I think they think if that makse sence that I am bluffing. Truecall I love you xx

 

 

Dont woryy I am not going over the edge, in fact I now with bt feel in control again, that doesnt take away the stress and that is still there feeling I have to prove I did no wrong and only followed their instructions and was maybe foolish in trusting them at all, when they told me they had an issue with my alarm after being sold contract that could support it, I should have left.

 

Thing is when not well one of my problems is I am toooo trusting, I trust people, when they say they are saving me money or I am stupid not to go for something or they are more simply in this case dealing with it and especially due to them being aware of previous distress going to monitor my account and then say we reaslise this was not also done, then I feel belittled and low.

 

Time to fight back then maybe the stress will go.

Edited March 10, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Just off the phone from a lovely man at my bank confirming all the facts and what my bank can put in writing to support me, and its looking good.

 

That poor bank has had to deal with me ringing to suspend and reinstate at odd times of the day in reaction to a call either from or to tesco re their threats on my line due to one thing or another out of my control.. You see I am not a person who can leave things and would depending on the call ring the bank straight away re reinstating as happy or suspending as in no service or messed up biiling.

 

These dates are infact a good indication of the linked calls which will be on my recorder as to how prompt I acted and linked to what told.

 

So I am sorry tesco but you are fighting a losing battle re against a badly misled and let down customer who just cant let go till you are either apologetic and compensate or found wrong and made to admit it and compensate and until you do my thread will continue.

 

Remember sky when the slammed my line tesco you were happy to laugh with me about how could they not know it was them responsible, you had a good titter then, you see they knew and just wanted you to deal with it your end and hoped I would go away as not their customer... `You see they were not making any money out of their mistake at the time and not interested, but they later apologised.

 

You are doing the same aware of how you have treat me and dont care till made to admit fault.

 

 

 

NEWSFLASH people: 13.00pm

 

Tesco apparantly are still trying to source the code, but are you ready its a different dept so they are having to wait I presume on them.

 

I have warned them for their benefit of the problem within different depts I mean one says this one says that, one says rubbish not true. So we have to be understanding that they are so so struggling to get the code.

 

VIOLINS ARE PLAYING and I am crying for them,

 

NOPE

 

17.22pm Still no track and trace code, hey they couldnt be telling me porkies sending it, could they?

Edited March 10, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Right well what did I expect?

 

First letter doesnt arrive.

Second letter contains the wrong letter:lol:

Third letter suposedly sent 7/3 by recorded delivery doesnt arrive

 

So they say they will provide track and trace code for last letter to let me check what has happened to it or for the sceptic in me, that it was actually posted,

and they after two days have not managed to do it !!!!!:-x

 

They are pathetic and as I said before you couldnt make it up.

 

Hey maybe my deadlock letter has gone to the same place as missing direct debit request

 

Tell you one thing I can guarantee, they normally issue their bills on the 11th of the month.

 

Whos betting what will arrive promptly in my in box tommorow that I dont have to chase?

 

A BILL:jaw:

 

 

 

 

 

 

 

 

Will I this time be ringing them up and begging them to sort payment, nope they can just deduct it from what they owe me

 

Royal mail has not lost another letter, sorry I have to assume that tesco broadband and home phone have pressed the wrong button AGAIN or just said one thing and not done it once more

 

According to little britain computers say no.

I think in this case its tesco staff dont know their job or how to follow through a descision without inconvinience to a customer.

Edited March 10, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Told me today they are unable to find the track and trace code.

 

Interpreted by me as they didnt send it either by recorded or they didnt send it at all.

 

They are now are you ready for it sending another copy of the letter by special delivery to be received monday at the latest.

 

But of course they havnt provided the track and trace code!!!!!!!!!!

I have requested the code, but suspect they might actually be sending this one this time, they would look stupid with another one not arriving as promised:wink:

 

It is also concerning if they have sent the other three letters, where have they gone?

 

Lost count of how many now On a plus side my ebay top arrived okay in two days, very nice too and again 99p!!!!!

 

Deadlock letter promised to me 25/2/2011, we are now 11/3/2011.

Edited March 11, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Just received the march bill from tesco, they have put it £0.01:?:

 

So am I to interpret that as the final bill told libel for whilst they didnt give a poop about me paying more to get away from their recent threat, I dunno they havnt had the courtesy to say.

 

Just been looking over my old emails and can confirm the gent who confirmed on more than one occassion that there was a dd fault was:

 

MICHAEL ARROWSMITH of tesco broadband on the email he promised me an action plan to monitor my account that also did not follow through so I had to chase tesco again as a result.

 

Would tesco like to comment on their staff telling me what they later describe as untrue?

 

He is the man who decided end november to reset the bill to zero.

He is the same man who kept contacting me later to try to set up alternate dd.

He is the same man who said he would ring regulary to check things were going okay, he didnt?

 

I have him taped reassuring me of how to deal with the situation and that he wanted me to be happy before payment was reinstated. I am heard saying do you want me to reinstate the dd, bearing in mind he had also mentioned the supposed fault.

 

I then reinstate the dd 14/12 and it does not go out, hence me ringing them, refering to previous conversation and being treat with contempt basically by billing due to this man not fulfilling his promie re my account and me noticing the dd was not going out.

 

He confirms the dd fault is affecting some customers and will try to over ride the system by setting up another one.

 

So whatever happened re the lines going dead previoulsy, whilst an example of my being let down by tesco they are not the issue relating to non payment of the bill from the last zerod bill.

 

I am heard relating to the dd being told not to reinstate it just yet they want to make sure all is okay!!!!!!!!

 

14/12 I reinstate it being happy.

 

So for whatever reason their system did not recodnise my dd if the fault did not exist or was not reset properly at thier end or with their banking, it was not my fault and I followed Michaels suggestions.

 

I put it to tesco to look into and listen to what michael told me, they have already confirmed that he did not follow through his promise which would have picked up that the dd had not gone out, as apposed to me ring to speak to him after the billing were nasty to me and disbelieving.

 

The order of events is roughly correct but with my recordings I can put them in order for the authorities.

 

Put it this way tesco this is the man who I as a result despite him comming accross helpful and pleasant led your biling team to disbelieve me, that is the present issue. What did michael actually do re the dd to my account, why didnt at least the new attempted dd appear on my account. Could it be he made a mistake or someone else did on following his instructions.

 

Sad as he was a very helpful and pleasant gent who I had no reason to doubt his words. He even said he would get involved due to what was going on on my account and would liase with billing!!!!.

 

This post is entirely factual and I am happy for tesco to comment. They only have to listen to the various calls between him and me. I mean surely they put notes on my account as to what said to find the call relevant? I seem to suspect there were two member of staff who refered to this fault, but it could have been the same person on seperate occassions, records will source that.

Edited March 11, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

So I argue tesco should not add up credits for their faults in one basket as excuse for forcing me to have to leave due to this issue and pay more especially knowing my situation personally and not compensating as a result of this situation.

 

Their staff are heard telling me what is wrong. Their head of complaints tells me it was untrue.

 

Therefore I am asking for them to compensate me to end this matter and apologise for blaming me for supposedly after this resolution stopping a dd their end only, that they couldnt find and assumed was cancelled by me without the facts.

 

14/12 reinstated so bill raised 11/1 or 11/12 even would have had no problem going out if requested in the same manner as august bill succesfully was paid when dd reinstated within a few days of each other as the dd was due and agree for the 23rd of the month.. They managed in august to when reinstated with shorter time frame take the money!!!!

 

Case closed in my view as proof they are in the wrong, I put it to them to apologise and I will accept it. as long as they recodnise what thiis has cost me xx

 

Sorry michael but I really liked and trusted you and you came across genuinely wanting to help me, what happened?

Edited March 11, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

If tesco are in disagreement with any of the above postings I would be happy to talk to them, but you see I recoded the calls, I would be happy to not contact them again about this issue and that of not answering my banks query, but for the fact they have failed to succesfully send the deadlock letter that they like to refer to or answer simple question as in when since 14/12 were you refused as in 23/1 would be next due dd, hhmmm my bank says you didnt apply for the money.

 

xx

 

I dont know the true extent of otellos powers wether they can compesate for out of pocket cost after but relating to having to leave, if they cant it will be court as well or at same time will look into whats best.

 

Just you see last time I looked lying or misleading a customer wasnt a mistake, especially when you know that your biling team think they are dcas when chasing an ammount no matter the issue genuine or not I suspect. I do hope this isnt an issue of michael genuinely telling me what was happening and tesco just reatracting it as fact, i mean they in the supposed deadlock letter clearly say it was untrue.

Edited March 11, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Well they say things come in pairs, but this has left me a little confused.

 

The special delivery worked and I received copy of letter dated 25/2 in frank marked envelope 11/3:-D

 

But heres to odd thing, received another frank marked 8/3, second class post paid and guess what the letter is the same but dated 7/3 and the reason they could not provide the track and trace code that they and head office said they would, was because they didnt send it that way, but SECOND CLASS and not recorded.

 

As the second latter is dated 7/3 and the first accurate one received as they sent the wrong letter last time, hahahhahaha, then I can only suppose they never attempted to send a copy of the deadlock letter at all when said they did or surely it would have arrived albeit late.

 

So look at it from my point of view, it could be viewed as a mistake, but again you can only give a company so much grace regarding mistakes that affect you for so long. They have in the past refered to their youth in the telecoms industry in friendly apologies as to why they didnt deal with it as they should have, I suckered it and believed them. I now say to them that they routinely make excuses up in my experience as to failings on part of staff or their billing system and in turn leave their customers at risk of dealing with a rep wise as to their being no true issue, therefore risking customer stress of being viewed as at fault.

 

Why have they not just said look, weve done it again, we didnt send it recorded, why say we cant source the code, well they cant source it because the didnt send it that way, where is the apology, we messed up, because there obviously is a chance of the supposed letter arriving at a later date and the obvioulsy didnt give a **** that I would feel agrieved by them again.

 

Why have I two deadlock letters with two dates and would you believe it the complaints manager has two signatures that are totally different. So the letter supposedly sent but not by recorded delivery due to them fluffing it up prior is not a true copy of the .doc and I will point this out to the regulator along with the wrong letter sent as an example of two things, they say on thing and dont act on it and they are happy to leave the customer chasing and hanging re an issue which extends stress in some sitution and invite them to with the other information I have compare the liklihood that they treat me as they should have as in fairly or did they indeed just lie and show contempt.

 

Farce of a company who I warn you turn nasty when you point out an issue is not your fault, SO AVOID BECAUSE THEY PAINT A FIRST CLASS SERVICE KEEPING YOU INFORMED BUT YOU IN FACT GET SECOND CLASS AND ARE LEFT HANGING, a bit like the letter hey

 

But as it is I now have my letter and can take it further and they of course cannot threaten my line again for their own failings xx

 

ps. I have asked them to remove me from their email system, you see they are informing me that they are soon to send software updates down my line, no thanks, take me off the system tesco, bt broadband seems to not need your help xx

Edited March 12, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Received email from maria saying they are pleased i have finally got my letter and that their position has not changed, also there was no mention of them being unhappy at me naming the member of staff who was involved in the lying to me, they dont seem concerned that their staff are caught out lying.

 

I did point out there were two different signatures on the letters and two different dates which confused me as it was supposed a copy,I therefore dont think they sent the first one or second one as a result.

 

They did say they were sorry how long the letter took and I did reply to be sorry you have to learn by your mistakes, like we all do in life, but sorry paints a thin picture when they couldnt even after attempting to send two letter, send number three by recorded and instead by second class leving me to beg for letter four I believe we are at now.

 

THEY JUST DONT CARE but then again I dont have to deal with them again apart from regulators and court, so I can destress a little xx

Edited March 12, 2011 by watchinginvestigation2011

[watchinginvestigation2011]

Needed to do a large shop and son said shall we go to TESCO.

 

No I screamed ASDA and he and my daughter burst our laughing knowing full well TESCO adverts, stores and even TESCO diet site that emails me or mention of tesco at the moment, now make me spit fire:madgrin:

 

You are warned hahahahaha Mind you after reading this thread you might have gathered that xx

 

For everyone reading, I got some great great bargains elsewhere from the big 'T' and from what read about the profits made selling data linked to points card, makes me wonder if they will want us all to wear the same clothes with a number on when crossing their threshold in future. Tesco we have names, we are not a number.

 

Ref to the prisoner, my favorite oldie series once more. Patrick was better in the role in my opinion.

 

Bet those bubbles pop out of their stores when you dare to raise an issue

 

Maybe your head of complaints is number two, hhmmmmm, that would explain her attitude to me pointing out their errors. Blocking device attatched to the ears and all. xx

 

You might have also noticed since now with bt, my mood has lightened, you see its amazing the difference when you dont have to fear an alarm not working, I mean I only stop breathing some times, not as if important is it? Not if you use tesco home phone and broadband that is.

 

BT have sent me my first bill and its correct, given me a date for payment that I have every confidence they will take without me begging them, hey isnt that how a normal company deals with a customer, yep you see I had forgot that such things could be so simple after dealing with tesco broadband and home phone.

 

I am saving a nice copy of these bills for tesco8-)

 

Bye for now

Edited March 14, 2011 by watchinginvestigation2011
spelling again :(