Jump to content


  • Tweets

  • Posts

    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Online retailer only sent half my order.


mpg
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4831 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

 

I ordered some taps online for our new bathroom. Today the taps for the basin unit turned up but not the bath set. The retailer is no refusing to send out the bath taps due to the price being wrong on the website.

 

We thought we got a discount for buying the bath and basin sets together. Turns out the price was wrong on their website and they are now refusing to send without the extra payment.

 

Do they have to send as they have accepted and taken payment and sent half of the order.

 

 

Thanks in advance

Matt

Link to post
Share on other sites

Had an email from them now saying that the 2nd tap wasn't on the original order. I have forwarded to them the 3 emails that show both items on the order.

Link to post
Share on other sites

If it's a genuine mistake they can refuse to supply at the price given. You could go further into it but I'd suggest you email them or write to them that you intend to return the goods they have already supplied, as they can't fulfill the contract for the price they had stated for the 'set'. The return will be at their cost, and you require a full refund, including any delivery charges, plus your reasonable expenses for calls etc. If a companies attitude isn't good from the outset then walk away while you can and find somewhere that will give you the service and you'd gladly pay that little bit extra to get it.

Link to post
Share on other sites

If you have proof of the order then i'm sure they have to fulfil it!

Have they cashed the payment?

 

 

Thanks

 

yes they have taken payment. I have 2 sets of confirmation emails 1 from sagepay that lists the items and one from them that lists the items. I think they are trying to get out of supplying the second set for the lower price

Link to post
Share on other sites

So now it's more clear that they have indeed taken payment and have fully confirmed it, my fault for playing on the side of caution. If they don't supply the goods at the price they advertised, and HAVE taken money for in full or a deposit , they are now in breach of contract by asking for more money. You can ask them to rectify that by honouring the contract or giving you a refund. If they refund then you can claim the difference from them if you have to pay a higher price for the same product elsewhere. Write to them and give them 7 days notice that they are in breach of contract. Might also be worth calling your local Trading Standards to make a note, if nothing else, of what the retailer has told you.

Link to post
Share on other sites

  • 2 weeks later...

Well they have ignored 3 emails from me so far. The last one sent was to cancel under the DSR. I gave them 30 days to refund and 14 days to contact me regarding collection.

 

I paid with my credit card. What would be my next course of action.

 

 

Thanks

Link to post
Share on other sites

Did you send the cancellation within 7 days under the DSR? Can you be more specific and say what payment they took and what the total was for? Was it all under one order? If the order came to above £100 and you used your credit card then the credit provider may be equally responsible. Did the company provide your rights for cancellation?

Link to post
Share on other sites

Did you send the cancellation within 7 days under the DSR?

 

The cancellation expiry period of seven working days begins on the day after the day on which the consumer receives the goods, so if the consumer did not yet receive the goods (as would appear to be the case) we have yet to get as far as that.

 

8-)

Link to post
Share on other sites

The cancellation expiry period of seven working days begins on the day after the day on which the consumer receives the goods, so if the consumer did not yet receive the goods (as would appear to be the case) we have yet to get as far as that.

 

8-)

 

Which is what I have sought to find out as they have received part of the order. You answer the question then. Go on get on with it! :|

Edited by Crapstone
Link to post
Share on other sites

Hi, I believe you can get a full refund if you send the items back. What you need to do is contact the third party and inform them of the following

 

You ordered some items from them, this was a contract between you and them.

You understand that there was a listing error in the price and that the contract was not complete as you did not receive all the items.

You therefore want to send the items back for a full refund plus the postage for your to return them.

If you donot recieve a reply you will issue a claim in the small claims court which will incure furthur costs for them.

 

Try phoning them first and explaining the above, and then say you want a aknowledgement via email if they agree, if they cant then tell them to tell a manager or request to speak to a manager, and be nice and have a smile, nobody likes the angry person.

 

as the order has not been fully sent to you then you are within your right to send it back for a refund (do not send it back unless they accept to have it back), doesnt matter how much time has expired.

 

The reason why a chargeback shouldnt be used is because you can be arrested for fraud. It is possible the seller tells the Police and say you paid and have the items. unless you have proof you sent it back.

 

Have you paid by visa? they do charge back

have you paid by a credit card? you will have legal expense insurance to fight the tap company and make them say sorry.

 

Ohh BTW they dont have to send you the item as comet sold tv's for 1p then later realised their mistake and said it was a error.

 

Regards T.K

 

 

I am not legally qualified but my experience on life is passed on to you, my advice is a guide and should be checked before taking it at face value

  • Sad 1
Link to post
Share on other sites

QUOTE;

 

"The reason why a chargeback shouldnt be used is because you can be arrested for fraud. It is possible the seller tells the Police and say you paid and have the items".:???:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Hiya Folks,

 

Ok to clear things up.

 

1: Order placed for bath taps AND sink taps.

2: Paid amount stated on Invoice/Order Confirmation. Provided by sagepay

3: Received via email order confirmation from Retailer

4: Received payment confirmation from sagepay although stated payment wouldnt be taken until order checked.

5: Payment taken

6: Goods received minus tap Bath Taps.

 

Emailed retailer stating not received full order they state that bath tap wasn't on order I then emailed them proof that bath tap was on order as shown on order confirmation AND payment confirmation.

 

Sent request to cancel under DSR 6 days after receipt of half the order.

 

I have an email from them saying that the bath taps were in my basket but were deleted before payment.

 

The seller has acknowledged that they have only sent out sink taps and not the bath taps.

 

 

So in short.

 

They have received an order for 2 taps, Bath and sink.

They have sent out the sink taps but not the taps with the pricing error.

I have an order confirmation AND a payment confirmation for the full Invoice amount.

 

They are no ignoring my emails.

 

My full order has not been received.

 

In my payment email it states

 

Thank you for your order. Your card was authorised successfully butNO money has been debited from your account.Your card will only be debited when Frenix LTD (TBB) review the order and release the payment.

 

So the retailer has then reviewed my order and STILL not picked up on the error.

 

Surely at some point a contract has been formed.

 

 

 

If the retailer had found the error and contacted before taking payment saying there has been an error we cant process then fine. We'd move on.

 

But they had reviewed the order, Processed the order taken payment and despatched half of it.

 

 

 

 

Thanks

Matt

Link to post
Share on other sites

Very clear now.

Can you just confirm the value of the order ?

Any chance that you can name the retailer here ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

The order total was £290 odd.

 

I have just checked the website and the price of the other tap is STILL incorrect.

 

I dont want the site to show in google. but they sell top branded bathrooms

Link to post
Share on other sites

Save the screen if you haven't already done so.

 

Are these the T & C's?

 

Terms & Conditions

 

Please read these terms and conditions carefully before ordering any products from our online website (XXXXXXXXXXX). You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

 

If you do not agree to these terms you may not use this site. XXXXXXXXXXXXX reserve the right at any time to modify, alter or update these terms of use and you agree to be bound by such modifications, alterations or updates on subsequent visits.

 

XXXXXXXXXXX are always looking to improve so if you have any suggestions or comments please email us using the link on the homepage. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only.

 

 

Making a purchase

 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'checkout' where you will be asked to supply us with a few details that will enable us to complete your order.

 

On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (xxxxxxxxxx) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.

 

If any goods are priced in error, xxxxxxxxxxx will not be bound to honour incorrect prices.

 

 

Cancellation of orders

 

If you wish to cancel your order with us please email xxxxxxxxxxxxx, where you will receive a cancellation number and will be advised of any re-stocking fee.

 

If the order has already been dispatched from the warehouse, you will have to receive the goods as normal. In these circumstances you will have to return the goods yourself. You must include your cancellation number. If you do not include your cancellation number we will class this as an unwanted purchase and charge a 25% re-stocking. Refusal of the delivery could result in you being charged.

 

 

Shipping & handling

 

All prices on our website are inclusive of VAT unless otherwise stated.

 

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and the goods will not be left without a signature. From the time of receipted delivery any loss or damage to the goods shall be at your own risk. Any shortages must be recorded on the consignment note at the time of delivery. If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.

 

If we attempt to deliver and you fail to be present, or appoint someone else to take delivery we reserve the right to charge.

 

The delivery will be made by a single driver, so please ensure at least one able bodied person is available to assist with the carrying.

 

The driver is NOT insured to take the goods inside your property, so therefore if the goods ordered are of heavy or bulky nature, it is strongly recommended that at lease two able bodied persons are available to get the goods inside the property.

 

 

Delivery

 

There is a £10 delivery charge on all orders under £200.00

 

All orders over £200 are Free delivery , we aim to delivery your goods within 7-10 working days, although most orders are delivered quicker. Please contact us for a price on non mainland deliveries. When an order is place at a weekend or on a public holiday, the order will be processed on the next working day and the delivery date will vary accordingly. We endeavor to delivery all goods on time, however delays are possible.

 

The date of delivery specified by us is an estimate only. We shall not be liable for any loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

 

We strongly advise you not to arrange a date for installation until you have received all your items and are happy with them. We cannot be liable for any losses caused by delayed delivery or pre-booked installers.

 

 

Back Orders

 

If your item is not in stock we will automatically put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

 

Returns

 

 

ALL bespoke items are non returnable (you will be notified at time of ordering)

 

You have 7 days to return unwanted items, however you will incur a 25% re-stocking charge. It is your responsibility to insure the items are returned to us and reach us in 100% resalable condition and unused. Failure to do so will result in you not receiving a credit.xxxxxxx recommend you take out carrier insurance as if the goods do not arrive in a resalable condition no refund will be made.

 

Please email us for a returns form, and then making sure goods are well packed send to

 

XXXXXXXXXX

XXXXXXXXXXX

XXXXXXXXXX

 

 

If you have cancelled your order and the item has left our depot it is your responsibility to return the item to us. Providing the goods are in 100% resalable condition and you include your cancellation number you will not be charged re-stocking.

 

Do not mark the boxes in any way; this is classed as a non resalable condition.

 

A refund will be reimbursed to you within 28 days after the cancellation date.

 

 

Damaged on delivery

 

When you receive your delivery you must check the packaging for any obvious damage. If there is some damage to the packaging you must make a note of this on the driver's documents, we will not accept responsibility for damage claims if you have not noted this at time of receipt.

 

You have 24hours from the time of delivery to check inside the box(s) and report any damages. You must email XXXXXXXXX and a replacement will be sent ASAP.

 

 

Shortages & picking errors

 

All shortages must be recorded at time of delivery.

 

You have 72 hours to check through your goods for any incorrect items and report it to XXXXXXXXXX.

 

 

Faulty after installation

 

If you believe your product is faulty you must contact us and fill out a returns form. On the form you must give a detailed description of the fault.

 

All goods supplied by XXXXXXXXXX come with a 12 month retailer's guarantee. When products are stated as having longer guarantees, these guarantees are covered by the manufacturer and not XXXXXXXXXX.

 

All returned faulty goods are tested by the manufacturer and if the item is found not to be faulty your refund will be denied. You will be given the option to have your item returned to you.

 

Tax charges

For orders made from the UK or the European Union, 20% VAT is included.

 

 

Credit Card Security

 

All credit and debt card payments are processed through Sage Pay (http://www.sagepay.com), who are one of the worlds leading online secure payment companies. All card details are processed solely by Sage Pay, and are not stored or known to XXXXXXXXX. Sage Pay achieved the highest level of compliance under the payment card industry data security standard (PCI) and adheres to the most stringent of fraud screening, ensuring that the customer's details remain secure throughout the transaction process. After you have placed your order with XXXXXXXXXX you will be redirected to Sage Pay who will take your card details over a secure connection.

 

 

Guarantee

 

XXXXXXXXXXX reserves the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdraw if any product from this website or not that has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law, you must:

 

Register by providing your real name, phone number, e-mail address, payment details and the other requested information.

Be over 18 years old.

Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not accepted.

Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorize us to transmit information including any updated information) or obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authorize your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

 

Reaching Us

 

If you need to reach us, please email us or you can phone us on xxxxxxxxx

Privacy policy- XXXXXXXXXXX do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to delivery address if the address book is used and to store your details if you select the 'remember me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tool | Internet options | Privacy and selecting block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

A, take and fulfill customer orders

B, administer and enhance the site and service.

C, only disclose information to third parties for goods delivery purposes.

 

 

 

 

 

 

 

 

Link to post
Share on other sites

It looks similiar, But here's a link to the actual T&C's just in case

 

topbrandbathrooms.com/terms-amp-conditions/i3

 

Your gonna have to do the url. bit as I cant post Links yet

 

Thanks

Link to post
Share on other sites

If they have made a mistake with the price it is their fault and they are legally bound by the law to provide the goods at the price advertised.

You could threaten them with trading standards see if that works?

Signature removed by Site Team. Please refer to the forum rules

Link to post
Share on other sites

They have taken the money so they have breached the contract by not sending the goods. As above you have the right to cancel if they have asked for more and can seek to claim back the difference. What they disclaim can be ignored as it has nothing to do with your rights that you can still enforce.

http://www.topbrandbathrooms.com/terms-amp-conditions/i3

 

Put your complaint in writing to the H/O , get a name and establish a contact. I'm not familiar with Sage Pay but have a look to see if they have a dispute resolution service. They really shouldn't need telling or advising that they are in the wrong and have made a mistake in this case. You still have your rights under your credit card for equal/several liability if they fail to refund as the sum total was over £100 regardless of how much you paid on the card.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...