Harvey's Furniture

[rmhaycl]

I have ordered a sofa from Harvey's and they keep delaying delivering. They claim they have not received it from supplier, but refused to name the supplier or contact them to see where we are at. I have been sitting on the floor for the past 3 months in my new house. Their purchase contract say they are not responsible for delivery dates. Is there anything I can do? Advice appreciated.

[tom3131]

The law specifies that where a specific date hasnt been agreed, goods must be delivered within a reasonable amount of time.

This is an implied contract term.

If you want to, write to them and tell them that there breach of contract has resulted in you buying another sofa, and that you claim the money for the new sofa, back of them.

[rmhaycl]

Thanks Tom. I have just drafted a letter to make time of the essence, and state that if the sofa is not delivered in next 10 days, I would ask for compensation for (i) equivalent of renting a sofa for everyday since initial estimated delivery date, (ii) my time for making calls and writing complaint letters, (iii) any loss of quality of life for not having basic furniture. I also mentioned I would (i) post my experience in as many websites as poss, (ii) write to consumer magazines, (iii) email all staff forums at work.

 

Any other thoughts? Will keep you and others posted on whether this works.