Issue With B&Q...Can anyone help???

[mikki1]

Hello to all

Last sunday i've gone into one of their stores to have a look around.While in the store i've taken my keyring (and some other bits) out of my pocket then put them back. After leaving the store (in the car park) i was stopped by a security person saying that i have stolen from the shop and i have to go back inside with him.I told him about 4 times that i have not and, that he should call the police if that is the case , or let me go. He said he will , but instead he just called his supervisor , and the two of them forced me to go back inside.In a room in front of a camera i was told to empty my pockets and to drop my pants. As they found nothing the story suddenly changed and the security guard said that whatever i had on me i've dropped or hid at a place his certain of and he can show the item to his boss.So i was marched through the shop to this location, but after looking in every shelf turning the place upside down they of course found nothing.Then an other boss turned up ,and again i told him that i have not touched let alone taken anything , and that i wish to leave.However i was taken back into the room and searched again. The story here changed again and now the guard was sure that i've dropped/hid the item in the carpark IN FULL VIEW OF THE SECURITY CAMERA!!! So they've searched the carpark but of course found nothing!!!

 

So without any apologies i was finally let go....

 

Sorry for the long and perhaps boring story .

Could anyone tell me what to do ....

 

Many thanks in advance

[maroondevo52]

Hello and Welcome, mikki1.

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

[rebel11]

Hi Mikki

 

It sounds like 'False Imprisionment', I would speak to a solicitor who undertakes no win / no fee work. If the security guard didn't see you actually take anything he

shouldn't have detained you.

[Yorky2008]

Mikki,

 

Send them a request for the CCTV footage, get it in quick as they only keep it for a certain amount of time.

You may get the usual 'it wasnt working' response though. Do you have any witnesses in case?

 

Yorky

[mightymouse_69]

How did they force you back into the store?

[mikki1]

Thanks .

[mikki1]

Thanks for this too.

[AnonymousFighter]

Here's another case of the annoying and irritating fact that security officers think that they have as much authority as police officers do - they don't.

 

I have a feeling that they have been unlawful in some ways, such as the fact that it seems that you were forced back into the store. More importantly, is it true that they did ask you to empty your pockets and literally drop your pants? If so, then you might have a claim in that even police officers have to ask permission to perform what is called a strip search if it is reasonable to do so and only then, it has to be at a police station in a private area and performed by those of the same sex. Security officers don't have this right of authority. The security guard(s) should have done what you asked - that is to call the police and let them sort it out.

 

Just an opinion.

[sir_gilmour]

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.