Egg, PPI, sharp practice!

[Satterthwaite]

I wrote to Egg recently demanding about £1100 of CRP (PPI) including interest, they wrote to me on the 22nd September saying they were looking into it.

 

On Friday the 8th Oct I received a letter back denying any evidence to support my claim, but as a gesture of goodwill offered about £600, they said they were only prepared to go back six years, I dont accept that the six years is relevant as I only recently discovered the charges.

 

But this is where I think they are trying to be clever the letter was dated the 27th September but posted on the 6th October and only gives me until the 11th October (tomorrow) to accept the offer, clearly does not give me any time to consider what to do.

 

I intend to write to them refusing the offer and demanding the whole amount, the difference is not much more than the £500 it would cost them if I involve the FOS, but I am annoyed about the way they have tried to get out of this by manipulating the dates.

[rebel11]

Hi Satter

 

I think you've pretty much sussed out their tactics. You are quite right, if you've just discovered that you've been mis-sold PPI, then the Limitation Act 1980 states that the clock starts at the point that the discovery is made. I think you should add interest to your claim, they've had use of your money. You can also take the matter to the FOS or Small Claims Court. You will find spreadsheets and templates in the Library, it will help you work out the interest.

[Satterthwaite]

Rebel,

Thanks for the reply, I have added 8% interest on and will post a letter tomorrow asking for the full amount pronto!

[Satterthwaite]

Well Egg have replied they are sticking to their first letter and will only refund CPR going back six years and that this is a gesture of goodwill and they accept no liability.

[dx100uk]

typical crap

 

why are you going for 8%

 

if this is a CC it should be at their int rate they charged you!

 

dx

[Satterthwaite]

Re the 8%, I thought that was all I could claim.

 

Thinking of accepting the offer as a part payment and going down the FOS route for the rest.

[dx100uk]

no reject it.

 

if you have the cca then 9/10 fos make them cough

 

dx

[Bosund]

Hi Satterthwaite,

 

Just had a chat with the FOS yesterday re. my claim for PPI refund from Egg.

 

Egg initially argued with the FOS that as my PPI started in 1999, that the FOS could not rule on it.

 

FOS disagreed with Egg and my case has been passed to an adjudicator.

 

So, the point of all this? Egg may only like to go back 6 years but a, there is no time limit of claims for PPI, and b, a precident has now been set that Egg have to go back to at least 1999.

 

Which would cover a lot of claims I think.

 

Regards,

 

Bosun.