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Vodafone Default**RESOLVED**


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WRT135

 

Hi all

 

I'm looking for some advice on a matter

 

a couple of days ago I got a copy of my credit file from Experian, on it I had a nasty suprise with a £33 default from vodafone

 

It relates to 2009, when I moved properties

 

I switched from vodafone to another supplier as to get a better bundle for home broadband as well as the phone

 

I paid the last bill from vodafone, and gave them my new address and confirmed that i would not be getting any other charges

 

I have seen though that they have registered a default against me for the £33 back in early 2009 - which they hadn't contacted me about (if they had I would have cleared it quick sharp) as i am now in a position that is not exactly credit friendly and looking to get a mortgage.

 

so I know my first step is to get the account number and a history of the account from them which i intend to do today.

 

I'm not too sure what my next step should be, ultimately I want to get it removed, as I feel it is unfair that they did not contact me at the time (by any method) to let me know the charge so i could get it cleared.

 

Thanks all, Gary

 

 

I have found out that the account is xxxxxxxx, relating to number xxxxxxxxxx.

 

According to Vodafone the balance on the account is -£41 which confuses me even more about the default and the late payments.

 

On the experian file it is still showing as an outtanding default

 

Cheers Lee

 

Gary

Edited by IdaInFife
removed identifying details
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Hi Gary,

 

Welcome to CAG and thanks for your post.

 

Whilst you've already provided me with the details of the account in question which'll help with tracking it down I'll still need to ask you some security questions relating to it.

 

As such, could you send me an email by following the details of our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once you've sent it you'll receive an automated reply with a reference number. Could you update the thread with this so I can make sure we pick it up as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 2 weeks later...

Hi

I will mark your thread resolved and place a link in the success forum.

 

Another thumbs up for Lee

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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[QUOTE=xdg996678;3165666]My issue has been hapily resolved, thanks again to Lee, and to vodafone as a whole for being so reasonable

Hi Gary,

Thanks for returning to your thread with the news that we've been to bring your case to a happy conclusion.

Take care and I hope your most recent experience has gone some way to restoring any lost faith and you may consider returning to us in the future.

Hi

I will mark your thread resolved and place a link in the success forum.

Another thumbs up for Lee

Thanks for updating the thread title and successes thread Fox.

Best wishes to you both.

Lee

Web Relations Team

Vodafone UK

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  • 4 weeks later...
I have an exact same problem with vodafone and am in the process of complaining but don't seem to be getting anywhere! How did u get this resolution and have they removed the default??

 

Hi and welcome

 

It would be worth posting on your own thread and following this link (if you haven't done so already)

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems&p=2343770&viewfull=1#post2343770

 

If you need help posting, just shout. When you do post, can you give as much information as possible for us to be able to help.

 

Thanks

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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