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    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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British Gas & Power Flush


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Hi Bigmac

 

Many thanks for your input

All quotes I had said not to go for a combi due to the style of my house and purposes it serves. Currently have 17.8kw boiler so thats why one enginner went for the 18KW one. he said (and I have read on some forums) that PF can also uncover pinholes in rads as well as clean out system so may well be detrimental.

 

So as your not getting confused here the PF is something that is only recommended when there are problems with the system, when a NEW BOILER is installed the system should be flushed and cleansed with the appropriate chemicals such as sentinel x100 and x300.

 

In fairness to the guy I think he is trying not to do what he feels is unneccessary work (when I mentioned Magnaclean he said he could fit one but was overkill for a heat only boiler).

 

I DONT agree with this as a heat only boiler in my opinion would be MORE suitable for a magnaclean as it would have more pipework due to the Flow and Return going to the cylinder.

Think I would prefer a 24 kw to make sure its enough for my house. I take it it wouldnt be more inefficient than the 18kw one. Also would the 18 be working its socks off comapred to the 24 in the winter when heating on a lot.

 

The 24 kw boiler would be no less efficient than the 18kw but you would have more plusses than negatives choosing that size, the only downside is the extra cost over the 18kw but with the 24kw it would allow for any further radiators or bigger rads to be fitted, ok if an extension was ever built and wouldn't be found struggling to cover a maximum heat load.

Best advice I can give you.

If you have the time before the renewal then have a chemical desludger added to your existing system for anything up to 4 weeks then drain it out or when the boiler is being renewed whichever is quicker, this will break up any crap in your system and avoid it running through your new installation. Consider a Worcester or Viessmann boiler as they are good boilers and have great back up should you need it.

 

Thanks in advance:)

 

Your welcome

 

George

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  • 2 weeks later...
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Looking for advice on existing boiler and BG Powerflush.

Bought london flat a couple of years ago with Halsted combi. Have BG contract and nothing but trouble with boiler, continually failing with hot water heat exchanger blocked.

BG now refusing to replace heat exchanger any more and suggesting powerflush as the solution.

BG have declined to quote for new boiler, saying vent is to light well which they cannot fit.

All seem to say that existing boiler is very basic and we should replace with say WB, will also gain better hot water flow rate.

Existing boiler is sited inside a kitchen cupboard only 300 mm deep.

Any suggestions for new boiler, are any compacts any good or should we go for WB or similar and alter cupboard to suit.

 

Thanks in anticipation

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Think I would prefer a 24 kw to make sure its enough for my house. I take it it wouldnt be more inefficient than the 18kw one. Also would the 18 be working its socks off comapred to the 24 in the winter when heating on a lot.

 

The 24 kw boiler would be no less efficient than the 18kw but you would have more plusses than negatives choosing that size, the only downside is the extra cost over the 18kw but with the 24kw it would allow for any further radiators or bigger rads to be fitted, ok if an extension was ever built and wouldn't be found struggling to cover a maximum heat load.

 

If it is a fully modulating burner the 24kW will be no less efficient than the 18kW as the burner will modulate to the demand.

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Looking for advice on existing boiler and BG Powerflush.

Bought london flat a couple of years ago with Halsted combi. Have BG contract and nothing but trouble with boiler, continually failing with hot water heat exchanger blocked.

BG now refusing to replace heat exchanger any more and suggesting powerflush as the solution.

BG have declined to quote for new boiler, saying vent is to light well which they cannot fit.

All seem to say that existing boiler is very basic and we should replace with say WB, will also gain better hot water flow rate.

Existing boiler is sited inside a kitchen cupboard only 300 mm deep.

Any suggestions for new boiler, are any compacts any good or should we go for WB or similar and alter cupboard to suit.

 

Thanks in anticipation

 

That's a lot to answer without seeing the install.

London I know suffers from hard water, you will always struggle with the plate heat exchanger clogging. The best thing you could do is fit a water softener for the cold supply to the boiler, and ensure the system water is properly treated.

Power flush will depend again on the system condition.

 

Incidentally it is possible just to flush and descale the plate heat exchanger......

 

BG have declined to quote for new boiler, saying vent is to light well which they cannot fit.

 

Not sure what you mean here is the flue venting from a basement flat to a light well that is now open? Correct flue-ing should over come this, your next problem could be pluming again without seeing the location it's hard to comment.

 

Existing boiler is sited inside a kitchen cupboard only 300 mm deep.

Any suggestions for new boiler, are any compacts any good or should we go for WB or similar and alter cupboard to suit.

 

Draw backs to compacts in my view is serviceability for repair. I prefer Viessmann - Vaillant / WB good choices. Steer clear of low cost or boilers from retail outlets they may be cheap but parts don't tend to be. Pick the boiler and fit the cupboard plus clearances to suit it. The boiler is much more valuable than a cupboard.

Edited by juliusceasor
typo
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  • 2 months later...

I have an Ariston boiler. This is in London in a 4 bedroom house - bought the house 3 years ago. teh boiler was installed in 2000. we have had homecare agreement with BG since we moved here. boiler has been having problems from time to time - has parts replaced and continues to work. last week it started making very loud noises - called BG - engineer came drained the large red device at the back & said very black water system will need powerflush at some point but it is fixed for now. after he left i noticed the boiler wasnt working - called BG again - different engr arrived & found a rubber tube at the top had burnt off so replaced it & said it is ok for now. after he left when the hot water was used the boiler started making loud noises again. same engineer coems back & says that 2 valves under the boiler need replacing but the system needs powerflush cost £699. if i dont have it done the boiler will keep getting clogged. he will come back next week to replace valves but says not sure if the system will work as it is clogged with sludge.

 

i am not sure whether to do the powerflush as it will not resolve the cause just the symptom. the sludge seems to have suddenly appeared into the system as no engineer has raised teh issue before and there have been visits at least one every year.

 

if someone can help i will be very grateful. I am trying to get a second opinion next week - any advice re the questions that i should ask etc will be very helpful.

 

Many thanks

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Hi Pere

 

Sorry to hear of your troubles.

 

I had a similar experience with British Gas, wanting to charge an extorsionate rate for a power flush.

 

I wasn't even aware they existed, let alone what one was. I got a second opinion from a local plumber. He agreed it was beneficial. He didn't do them but suggested I try a plumber he knew. I did, he charged me less than half BG's fee, and indeed he was right. My system heats up far quicker, radiators are consistently hot, quieter, and when I remove them to decorate, I don't get dirty water everywhere.

 

I would highly recomend the company who did mine.

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Hi, Yet another newbie.

 

Just had BG round for my annual service and they said that there was sludge in the system. However, instead of offering my a powerflush, they said to install Magnaclean for £250.

 

I am a bit surprised at the sludge being there as I had BG do a powerflush in 2002 when the system was just 5 years old. Since 2002, We have changed a few radiators, added 1 new one and replaced the huge potterton boiler with a WB. The last job was the boiler change in 2007 and the plumber used all the right chemicals etc.

 

So. I have 2 questions I'd like feedback on before I give BG a call.

 

1. If they did a Powerflush correctly in 2002, should sludge still be in my system ? given that we have added new stuff but each time it was drained and topped up etc.

 

2. Is the Magnaclean worth it ?

 

Thanks

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hi vji6697

 

hope I can answer your questions.

 

1) BG offer a lifetime guarantee on powerflushes because the sludge does come back after a certain point. its different for everyone, i've seen it again after 3 years and it can go right up to 15. The lifetime guarantee did however, come in 2003.

 

2) Magnaclean is only worth it if your system is clean to begin with. Magnaclean stops rubbish from gathering in your system when installed, but what is already there will stay there, and still cause problems.

 

My advice would be to request a free reflush as a gesture of goodwill through the field manager, and tell them you would take the magnaclean if you get this flush for free. Otherwise it's not really worth your while.

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Go through the call centre, tell them you have a field complaint and advise them to direct it straight to their customer relations department. They send details directly to the field manager or "TSM (Technical Service Manager)" as they are referred to in the call centre, and you will be contacted within a day or 2.

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Hi Vji,

 

I wonder if BG will refuse to help, saying the system should have been thoroughly flushed when the new boiler was installed.

 

Thats v handy info from Mr Handyman about the Lifetime Guarantee on PF's.

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Thats the same as the lady at the leicester call centre told me. As I have kept the homecare since then, and had regular services, they should do this for free. Not heard from the Field office yet, but she did say it could be 48 hours, so should get a call either tomorrow or Monday. Will keep you posted.

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I said I'd give an update....

 

I got a call on Friday saying that my query had been received and they will soon be in touch.

 

No call on Monday, so I called them yesterday and was told that it is with the local field manager. A comment was made (somewhere) that I had been chasing this up.

 

Still no call today, 8 days after my initial query.

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Keep chasing them at the Managerial level.

 

;)

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Just been on the phone to them again. "messages have been left with the service manager"

 

I know it's not the helpdesks fault but I asked them to make a note to say that if I get no call back in 24 hours then I will cancel all my services with them. AAARGGGHHHH How hard can it be to pick up the phone and call me ?

 

I can't even get a number off the helpdesk to call them myself,

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When you call back in ask to be put through to the stockport call centre, as they cover preston. when you do that you can then ask them to phone the field manager on your behalf and ask when he is gonna deal with your complaint. Local service centres always have a list of field managers and direct contact numbers. If they cant help you, ask for an office manager instead.

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Thanks.

 

Ironic that initially I had a query and now due to the lack of comms it has morphed into a complaint.

 

I have also submitted something via the online complaints form, so will see what drops out of that.

 

Thanks for your help

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Bit of an update. After no call back this morning, I rang the 0800 number again and asked to be put thru to the stockport call centre.

 

Apparently, I was already there, so that was good.

 

The lady then read thru my notes and said. Well, the powerflush guarantee came into effect in 2005 so you would have to pay for it again. and that "anyone who has been here a while would have told you that" also that "its the hard water composition which makes the sludge come back".

 

No apology for no call backs at all. She then said she would ask "Mike" her line manager to ask the Field Manager to call me "but, they will just tell you the same thing".

 

No idea if she was fobbing me off or not. MrH said ealier that the guarantee came into effect in 2003, she was adamant that its 2005. I am not sure what the Field Manager will say.

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While all this is being done by phone, there's nothing in writing to back you up.

 

Get the relevant address and write to them by Rec'd Del'y. Use the info in post #171 to get the address you need.

 

And don't let call centre staff fob you off.

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Further update. Got a call back from the Field Manager who apologised for the delay in contacting me, but he was on holiday and just got back today. He put his hands up re their fault for not informing me of this sooner.

 

He was very good and helpful, explained that some inhibitors do make the water black (Fernox?) but will send a man round to check and if he feels there is iron in the water, he will approve a powerflush. I said thank you and that once we understand if there is a requirement for the powerflush, we can talk about the magnaclean.

 

So from despair with the call centre to contentment as soon as I got the chance to speak to the man in the know.

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