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    • Hiya    I don't know.if this is something this forum can help me with.     I had a account with ee and for 2 years everything was great.  Then I got a hard period in my life and got addicted to gambling which I funded by topping up through my.phone credit through a feature called boku.    My phone bill went from £40 a month to £700-1000 . Every month my phone would be disconnected I would phone them.to reconnect a extra few days pay my bill . And then use the phones to deposit another £700-£1000 .   This happened for nearly a year . Finally one of their agents realised there was a issue and blocked any 3rd party payments .    But due to this I wasn't able to pay my bill and I.was disconnected and contract terminated and a default if £2300 added to my.credit file .    I contacted them.at the time to.say I think that was unfair.and they should have spotted there was a issue especially as my phone bill went from £440 a year to around £10k for a single phone line . But they refused to take any responsibility and said it's not up to them to.look for problem gamblers    I'm looking to.get the default removed any advice 
    • I think yearly 'boosters' might not be enough, especially if the mutations continue It may well end up like the flu and need targeted vaccines every year, with possible extra boosters for significant changes.   How serious? Dunno yet. But consider that 'flu' is a number of different virus' and the vaccination effectiveness depends on whether the right strains are picked to go into the jab. The pandemic which peaked over last winter and spring was with a very limited number of strains of Covid - the number of variants of covid are growing and growing in infectiousness   https://www.medicalnewstoday.com/articles/how-do-covid-19-vaccines-compare-with-other-existing-vaccines https://www.cdc.gov/flu/symptoms/flu-vs-covid19.htm https://www.hopkinsmedicine.org/health/conditions-and-diseases/coronavirus/coronavirus-disease-2019-vs-the-flu   Its quite likely that we will still be very significantly in the thrall of Covid and its offspring all through this year and quite possibly longer. That possibility growing the longer Johnson and Handcock are leading the fight against it here.   Consider that the Scot gov released detailed information that included vaccine deliveries expected - and Johnsons crew went apes**t and had everything taken down including tweets with the detail it seems Undoubtedly not for 'commercially sensitive' aspects - but because the info gave the lie to Johnsons 'the Liars' claims of number of injections and his claims garbage waffle that it will be all great in a week or two/by spring etc as we have already seen.
    • Was informed today my mums carehome are getting their 1st vaccine jab on the 20th January.
    • The Facebook-owned platform still says its users must accept the update or stop using the service. View the full article
    • Hiya    Many years ago on this site there was something called default removal templates to send to creditors . In the form of letter one,  then a second letter then a third .    Sometimes these were successful sometimes not I was just wondering do these things still work
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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  • 3 months later...

On boxing morning the sales started

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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the year when the government goes

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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