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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Using chargeback for flights?


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Hi everybody at CAG.

 

I booked flights (for September) a month/ 6 weeks ago through on the beach. Checked them several days ago and was unsure who the flights were with. After ringing them they confirmed Gold trial.

 

Now I understand flights only may not be ATOL protected so have rang my credit card company which is Nationwide. I now have a form to fill in and need to provide evidence of sale (receipt) and a liquidation document. I have looked on GT's website and there are several PDF's but I am not sure which one to use?!

 

Should I include a covering letter to outline other details of the sale?

 

Thanks for your time,

 

Chris

 

MODS: This has also been posted in another section. Please remove if this breaks CAG rules.

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You don't say what amount, and what card.

 

If flights only, there's no ATOL fund to call on, but who took the money, Goldtrail or On The Beach?

 

If the latter, they may be deemed a processor/intermediary and as they are not in liquidation, you may be referred to them.

 

If a Credit Card, you have Section 75 protection for amounts over £100 if you paid directly. If a Debit Card, you may be stuffed UNLESS it is Visa, which has a seperate customer satisfaction protection plan.

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£400 - flights to Turkey and back for me and my girlfriend. Nationwide credit card (visa).

 

Paid through onthebeach so I am guessing they act as the 'middle man'

 

Thanks for your previous replies. Chris

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Thanks again Buzby.

 

Would I need this refusal in writing? My only concern is the letter from nationwide needs returning within 2 weeks. What do I do if they agree minus administration fees ect?

 

Just checked the actual transaction and it was made on the 30th of May which is about 8 weeks ago. The payment was also taken in 2 transactions of £361 and £51.

 

Thanks Chris

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Do it by email to speed things up. Admin fees should not be an issue, you are seeking repayment not because you changed your mind, but because of their suppliers inabilioty to perform.

 

So remember, a s75 claim only works on a single transaction, they cannot be aggregated - so only the £351 is valid.

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Something along the lines of:

 

Onthebeach Refrence: xxx

 

 

I am requesting a full refund for flights I booked on (date) due to the liquidation of Gold Trail.

 

Any other info needed?

 

Chris

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Heck yes.

 

"The following undernoted transactions were debited by your company in respect of flights to be provided by GoldTrail (List flights/names)

 

Date of Card Debit - Reference - Description - Amount

ditto

 

The total amount I require in refund is £XXX.XX. I look forward to receiving this within 28 days by way of a credit to the same card provided for payment. ""

 

Then wait!

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bit concerned about this:

 

Where customers use a credit card to buy airline or other travel tickets from a travel agent, they cannot normally claim against the travel agent if the airline delays or cancels the flight. This is because the travel agent contracted to supply the ticket, not the flight. So the customer would not have a claim under section 75 either.

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Correct. This issue is based on the agent not providing the service as required by the customer. You need OTB to refuse you to allow the Visa assurance scheme to kick in. You'll not be alone in this, hence the delay!

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Thanks again.

 

Do I wait on replying to the bank? Currently at the 2 week limit by the banks dated letter although I have only had it for 1 week.

 

On the beach has also removed my account so no longer able to log in. Shall I ring them?

 

Chris

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Just off the phone to 'OTB' and this is what they say.

 

Flights only through them is protected via ATOL.

 

If I try to go through my credit card and they pull the money back from OTB, OTB will charge me or pass the bill on to me - or something along those lines... They were reluctant to give me a confirmation of no refund as she told me to go through ATOL.

 

What happens now?

 

Chris

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They're talking nonsense. ATOL only bond holidays (flights and accommodation). Shame you didn't get it in writing. Do a chargeback if you can. Sure they can pass a bill on to you - but for a service you never recieved? That's clever, I doubt they'll succeed if they try that in court!

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The lady on the phone put me on hold and asked an advisor who was "sorting all these GoldTrail problems out, so he should know!" :rolleyes: lol.

 

I will get this off to nationwide and let you know of the outcome.

 

You have been a great help Buzby.

 

Chris

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Just filling out my forms to the bank...

 

Is the merchant 'On the beach'?

 

Do I include a copy of the email I sent OTB requesting a refund? I can pen in that I have had no reply - near enough a refusal?

 

Chris

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There are two scenarios, in that (a) they are wilfully misleading customers as they don't want to be left with the debt as they own. (b) They're making it up as they haven't a clue.

 

I'm with (b) because saying flights only are bonded by ATOL is so wrong it isn't even funny.

 

Keep us posted!

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Just received an email:

 

Good Afternoon

Many thanks for your email.

As you flights were covered through the Atol scheme your refund will be provided by the Civil Aviation Authority (CAA). Further details of this process can be found on our website. We are not liable to refund the costs of your original flights.

If you have any other queries please do not hesitate to contact us.

Regards

Amber

 

Should I reply putting them right and telling them how I shall be proceding or just wait on the bank? Posted my chargeback paper work today.

 

Chris

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Hi Buzby. I can't seem to find the right part to copy from: http://www.caa.co.uk/default.aspx?catid=1080&pagetype=70

 

Reading through it all there seems to be no section that specificly says 'flights only are not covered'. It also quotes flights only will be covered if your flight company is ATOL protected and you had confirmation of this. I paid an extra £1.75pp for 'Total Finantial Protection' what ever this is?

 

Very confused, chris

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