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email for capital one bank complaints?


mrsfedup
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if you manage Cap1 CC online then there is a facility to contact them by a secure message..............However I would suggest you use the proven route of letter/recorded delivery.............then they cannot say did not receive your email...just a thought................FS

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  • 4 weeks later...

Hi,

I would send all complaints to their head office in London and mark the top of the letter "FORMAL COMPLAINT"

I was reading something somewhere that companies that receive complaints that are not headed as such don't treat it as a complaint (looks good on their figures)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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