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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Newtons Furniture


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Hi

 

Has anybody else had issues with deliveries from this Company ?

 

The Story so far................

 

I ordered some furniture (Bedside Cabinet, Wardrobe and Chest of Drawers) from this Company on 08/04/2011 and they told me they would deliver in approx 8-10 weeks. No problem. I also paid them a deposit of £648.50.

 

On receipt of a card saying my furniture had arrived I spoke to them on Monday 21/06/2011 and paid them the remainder of the cost and and they said they would contact their delivery company in order for the delivery company to ring me and arrange for me to take delivery. They did so on the 23rd June and arranged to delivery the furniture on the 25th June.

 

They came on the 25th June and delivered the Wardrobe and Bedside Table but said they had not got the Chest of Drawers and that it would follow but they were not sure when! The driver also told me that they had delivered the same set of Drawers to another lady before me !I telephone Newtons Furniture and asked why this had happended and they said ALL the furniture should have arrived as it was showing as in the warehouse and they could not undestand what had happened. They said they would investigate and then get back to me. Eventually they did and said it had gone missing ! They said they would arrange for me to have another set delivered on the 02/07/2010 until they had received the set to match my furniture and they refunded my delivery cost (£80).

 

I rang Newtons again this morning to check that the spare set of Drawers were infact being delivered today and he said he would check and get back to me.

 

Newtons rang me back and said they had not been put on the van for delivery (because the girl who was dealing with it has lost her Dad on monday)and it would now be next week before I got anything and my original drawers have not been found but he has ordered a new one and they were expecting to receive them at the end of the month.

 

When I said I was not happy with this situation he said he would arrange for ALL the furniture to be collected and refund my money and then said 'goodbye'!

 

If anone is thinking of using this Company please be careful or you too could end up paying money out for 12 weeks+ and not seeing your order.

 

JB

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Why aren't these companies stricter with the manufacturers as in the end, it is them that gets the bad feedback when a lot of the time it is the maker or delivery company that makes the errors.

 

At least you were offered a full refund without having to jump through hoops and I think they should be commended for that.

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Think yourself very lucky to be dealing with a company like that; I've spent the last three months battling with Ikea over a damaged bed and at no point have I been offered a refund. You obviously don't know when your well off!

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Excuse me. I do know when I am well off and I find that remark offensive. It has taken me nearly 4 years to get the money to purchase this furniture and your crass remark does not help.

 

I posted this to alert others so they would not have to pay their money out for weeks and then not receive their goods. I have paid them a substancial amount of money and felt I should receive a decent service.

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  • 1 year later...

I think you need to realise mistakes can be made, noone is perfect, and a company should be judged on how they handle these mistakes and in my opinion the dealt with the problems exceptionally. Yes more than one mistake was made but some if the mistakes were completely out of the companies hands such a the girl who lost her father. I don't think you should hold it against them that she forgot to log your new delivery as she was going through extreme emotional turmoil and had much more to deal with than insuring you receive your chest of drawers. I would also like to add that I think it is exceptional service that they were willing to refund delivery cost and that they would give you a full refund for ALL the furniture, even though you only had a problem with one item. You may have wrote this post to warn people about the problems they may encounter if they order from Newtons, but I think it was a waste of your time because most people won't see it as problems cause they are more understanding.

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  • 4 years later...

Newtons Furniture are without doubt the worse company I have ever dealt with. I paid them a lot of money and the quality of the furniture they delivered was appalling.

They eventually replaced the poorly manufactured items but caused damage to my home on two separate occasions during the delivery process.

I had to send them pictures of the damage and obtain sub contractor quotes for the repairs. Despite giving them the option to sort it themselves they left it to me and were then reluctant to pay.

When I threatened legal action they even put into writing that they would refute causing the damage.

When they eventually settled they did not pay for all the damage and I was left out of pocket.

I realise all company's make mistakes but the problem with this company is that they will not admit or address them when they occur.

I am sure they must have some happy customers somewhere but if you use them just hope all goes well as they are not an honourable company.

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  • 5 months later...
  • 2 weeks later...

I have had a number of deliveries from this company and have found them to be extremely professional and helpful. I had specific requirements on one of my orders that required goods to be delivered outside of their normal remit. They were fantastic at arranging it for me. I was advised of the lead time for the delivery when I placed the order so I already knew how long each delivery would take and they were spot on with their timing. The furniture that arrived is absolutely beautiful and I am over the moon with both the look and the quality. I will certainly be ordering from them again soon.

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  • 4 months later...

I really wish I had found this thread before ordering from them!

Absolutely shocking service! 8 week wait turned into a 10 week wait, no delivery confirmation other than a text only for them to have given the wrong postcode to the courier (home direct) who refused to delivery to the correct address (they are apparently only capable of reading postcodes!). All this confounded by the fact that they only open mon-fri 9-5 despite arranging delivery on a Saturday!! So I couldn't do anything to get this sorted out. The contact over my complaint made it clear that they didn't care and actually dared to quote terms and conditions when I asked for recompense.

MD Mike Evans called me personally to cancel my order out of pure spite for posting negative reviews! Think this tells you all you need to know about this company's "customer service". He wrote clearly didn't care at all that I'd has such awful service or been put through so much inconvenience, simply kept repeating that they've never opened on a weekend and obviously didn't understand that not advertising you opening hours was a problem to curlers arranging deliveries. There's no way I'd have accepted a Saturday delivery if I'd have had any way of knowing when the company was open!

Very dodgy company, steer clear!!!

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F

I really wish I had found this thread before ordering from them!

Absolutely shocking service! 8 week wait turned into a 10 week wait, no delivery confirmation other than a text only for them to have given the wrong postcode to the courier (home direct) who refused to delivery to the correct address (they are apparently only capable of reading postcodes!). All this confounded by the fact that they only open mon-fri 9-5 despite arranging delivery on a Saturday!! So I couldn't do anything to get this sorted out. The contact over my complaint made it clear that they didn't care and actually dared to quote terms and conditions when I asked for recompense.

MD Mike Evans called me personally to cancel my order out of pure spite for posting negative reviews! Think this tells you all you need to know about this company's "customer service". He wrote clearly didn't care at all that I'd has such awful service or been put through so much inconvenience, simply kept repeating that they've never opened on a weekend and obviously didn't understand that not advertising you opening hours was a problem to curlers arranging deliveries. There's no way I'd have accepted a Saturday delivery if I'd have had any way of knowing when the company was open!

Very dodgy company, steer clear!!!

 

Search for all the review sites you can find and make recommendations on them as well, let the whole world know.

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