Mystery Vodafone claim from Lowell DCA, no proof after a year of asking!

[picard1959]

Please help

I moved to Oz in 2005 for work and we cancelled our mobile phones and sold house etc paid all services off and left.

6 months into being in Oz had massive accident which has left me disabled, had to repatriate back to UK, shame but thats life!

Went to Vodafone for new phone, was denied guy in shop said was because we had come from overseas and had not been here long, did nt think anything of it, Got a phone from 02 and no worries.

This year nearly 5 years after being back here and not hiding from anyone, I get a DCA letter saying I owe Vodaphone over £400, I have disputed this with the DCA and initially could not think what it was about as i dont have a phone with Vodaphone, only O2.

It then transpires that this is my old phone contract and they had not cancelled it {but how a £15 phone contract racks up £400 is beyond me, especially as I wasnt using it}

I dont know what to do, we dont have any copies of correspondence from then it was a long time ago, can anyone please help I dont know what to do and dont want to pay for something which I never did anyway.

[buzby]

The amount could be anything - from unauthorised use or more likely - the balance of your contract to its earliest termination date. If you entered into an 18 month contract, and attempted to cancel after 12. they would chase you for the balance.

 

You will be pursued by a firm that specialises in chasing debtors -so you need to ask them to provide proof of how the amount was calculated as you have no information other than you cancelled and emigrated. You should also take a look at your credit file to see what other things are supposedly outstanding against you.

[picard1959]

I had no term on my contract to serve, I was never one to upgrade so had same phone for years, I gave them 30 days notice and paid my final bill a month before we left for over £100 and that was it but I never expected to be chased for something which is cancelled and paid for and after all this time dont have any proof jst this DCA saying I owe this money. I gave the proper notice period and paid the final bill oct 05 inc call charges, no more bills in nov 05 left in dec 05.

[buzby]

Great - simply challenge them to prove the debt exists, and checking your credit file regardless is still a good move.

[Lee Vodafone Company Rep]

Hi picard1959,

 

From what you've posted here I think it's worthwhile you getting in touch with the Web Relations Team so that we can take a closer look at what's happened.

 

To get in touch with us just follow the steps in our pinned thread http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed/213340-vodafone-webteam-customers-problems.html. While I appreciate that you may not remember either the mobile number or the account reference number I should be able to trace the account through your previous address.

 

Many thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[picard1959]

Hi

I have been/am being chased by Lowell/Red collection for a huge sum for a mobile I dont have, { I'm with O2}

I have asked thenm for a CCA copy which I cant have a its a mobile rental agreement apparently, so asked for subject access request and for over a year they are still saying they are waiting for copies from Vodafone and they will get back to me soon, than a few months go by and another letter saying the same thing appears, I dont want to call these people, why should I waste my time and money when they cant even be bothered to send the bill to the right person or not even send proof the bill exists.

I did have a Vodafone phone some 6 years ago and had it cancelled when we went overseas for work, I cancelled in writing and paid the last bill. It was only a £15 tariff so could never be over the £400 they wont even prove.

Am at a loss, help please

[silverfox1961]

Hi,

If the Leeds Losers have sent you nothing from your SAR, I would write one final letter saying that they have 14 days to reply to your SAR or you will take it to the Information Commissioner. This is just to cause them trouble as I'm like that

 

This debt could well be Statute Barred anyway.

 

If you are having no joy, why not get hold of Lee. He is the official Vodafone Rep on the forum and he has been quite helpful to some members

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html#post2343770

[kiptower]

Lee has been asked to come on here and have a look for you

 

Kip

[buzby]

Firstly, a SAR to a DCA is pointless. You are not their customer, Vodafone was, so your SAR should have gone to them. Secondly. why ask a DCA for a CCA 'copy'. You had no credit agreement, but a service contract with Vodafone. If you did actually pay the £10 and didn't get it, you should ask for your money back. If you paid nothing, then you did not make a complian SAR application, and all this is irrelevant.

 

You need to query with Vodafon whay was left outstanding on our account (if anything).

[Lee Vodafone Company Rep]

Hi picard1959,

 

I do recall you posting last year about this but I don't recall receiving an email from you.

 

To enable us to get this investigated could you email your details across to the Web Relations Team via the steps in our pinned thread which silverfox1961 has kindly linked you to.

 

As soon as you've sent it could you update the thread with the reference number you'll get when you receive our automated reply?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[MARTIN3030]

I have merged the earlier thread here with this one.

[Lee Vodafone Company Rep]

Thanks Martin.

 

Lee

 

Web Relations Team

 

Vodafone UK

[picard1959]

Re: WRT135 Mystery bill [#2781498]

Hi

Have sent info again via link as requested, and posted here as well.

Am at a complete loss with this, up to a few weeks ago my wife still had her phone with vodafone, if it wasnt for signal issues out here I would still be.

I am sure this is someone else.

 

[Lee Vodafone Company Rep]

Hi picard1959,

 

Thanks for coming back to me.

 

I've just checked our emails and am pleased to confirm that I've got and will be coming back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK