Energie Fitness - Please Help

[Tricksy]

I recently cancelled my membership to Energie fitness club in Milton Keynes. I was well outside of any 12-month fixed term contract. I informed them via e-mail that I was cancelling my membership on the 1st April which was the same day as my direct debit went out. I then cancelled the direct debit so no payment was made after the 1st April.

 

Six weeks later I received a letter with the title ACCOUNT OVERDUE FINAL REMINDER. They are saying I am £31.00 in arrears (my monthly fee) and that if they do not receive payment "your account will be passed on to an independent debt recovery agency without further notice to pursue the balance owing on your account. This could affect your personal credit rating and may involve legal action being taken against you."

 

I was wondering if someone could tell me where I stand here, as I gave notice one month before the next fee would have been due, and did not go to the gym at any point during this month (or indeed the previous 2 months).

 

I have phoned the gym twice in the last 2 days, both times I was promised a call back from either the manager or membership person, although I am still waiting for this call.

 

If it changes things at all, I didn't even sign a contract with Energie as the club was owned by Fitness First when I joined and was recently bought by energie.

[Tricksy]

Any ideas people? I'm a bit worried about this and any advice would be much appreciated.

[dx100uk]

they will ignore you to keep you thinking they are correct in still charging you.

 

have a read of a few threads here, you'll soon get the idea.

 

dx