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Sometimes mobile phone companies do get it right


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Hi all,

 

My O2 contract was just due for renewal, and checking my bills I realised I wasn't using my free minutes/texts each month and as I was already on the cheapest contract (O2 25) I worked out how much it would be on PAYG. This turned out to be cheaper for me so I called them up and told them what I wanted to do.

 

They then offered me an 18 month contract, O2 25 for £6 per month, plus a re-sign credit on my account of £100. So, 6 x 18 = 108 - 100 = 8! £8 pound for 18 months phone service (as long as I don't go over my free 25 minutes/25 texts each month).

 

I was a bit suspicious at first and so asked them how they could do this to which they replied that wanted to keep me as a customer and that if in future I wanted a new phone or more minutes/etc that I would stay with them.

 

Nice to know that sometimes mobile companies do value their customers.

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