Currys whatever happens tv cover

[Lozzie82]

Hi, I was wondering if anyone has managed to get Currys to repair/replace after they have sent a TV back. After buying a TV for £1000 2 and a half years ago and buying the cover for £179 we were decorating 4 weeks ago I had painted 3 of my walls and the wall with the TV on needed stripping and papering. My coffee table was underneath where the TV was with some ornaments on it. I stupidly decided not to wait for my husband and took the TV down myself and I dropped it and it fell on the table. I rung them and they picked the TV up which they sent back I was told on the phone there was some inconsistencies(they thought it had been damaged on purpose) I went through the appeals process and explained everything and after 3 weeks I got a phone call today from an investigator I explained everything and how it was a genuine accident after me talking to him he said he believed everything I said and is satisfied that what I told was the truth which it was!!

However he has said he is rejecting the claim because I have neglected the policy by taking the TV down by myself and I should of had 2 people do it. Then I said so your telling me if there were 2 people I would be covered his reply was basically yes but also no as it would not have happened if there was 2 people. So pretty much they would wriggle out of it no matter what. I have read my terms and conditions and no where does it state anything about 2 people lifting the TV or the cover is void. I have been on the phone to consumer direct today who were really helpful and advised me to write again which I am going to do but I just wondered if anyone has had a similar problem. When I bought the cover the salesman advised me to buy it as he knocks his TV over a month before the cover runs out to get a new TV but I have a genuine accident and they won’t do anything. I am covered by home ins but its £200 excess and loose 3 years no claims so its not really worth claiming as the TV has come down in value. We cannot afford a new TV and I just don’t know what more I can do. Any advice would be much appreciated. Thanks

[maroondevo52]

Hello and Welcome, Lozzie82.

 

I'll move this thread to the Curry's Forum.

 

Regards.

 

Scott.

[Lozzie82]

Thanks wasnt sure where to put it xx

[dx100uk]

this is a grey area i'd say not covered either TBH

 

 

however

we do have a member that might help

 

 

http://www.consumeractiongroup.co.uk/forum/currys-dixons/253663-currys-mobile-broadband-laptop.html#post2851598

 

try sending this member a PM.

 

dx

[peepboon]

@Lozzie82

 

Hi, I am in a similar situation, was wondering how you have gone about it? Also, what advice were you given? I've had the call from the investigator and he was very intimidating and made me feel as if I was a liar.

 

Please update asap. Thanks

 

Peter

[xc59]

Hi, I have the same problem with this people. to me they are just thief, I had the accident in january and still no one called or answerd me. any one can help what to do?

[dx100uk]

as post 4

 

dx

[srdjanuk]

hi i want to ask that i canceled before my insurance and can i start to isure again