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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Not received items from online purchase


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Not sure if this is the right place to post (sorry if not, please let me know where to post). I purchased some items from a company online (not sure if I'm allowed to post their name). They have no contact details other than email, which are not responded to. I've only ordered £17 worth of items but I've not received delivery. My debit card (wish I'd used a credit card as there is more protection) has been debited.

 

Can somebody tell me what steps I need to take to recover my money or receive the items.

 

This has never happened to me before as usually I receive the items for online purchases.

 

Many thanks

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How long have you been waiting?

 

You have protection under DSR, as they must deliver goods in a 'reasonable' time. If you've never recieved the goods, cannot raise the firm and want your money back, should prompt a chargeback or dispute resolution refund.

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Section 10 of the Distance Selling Regulations details the appropriate procedure to cancel a distance contract, which would thus entitle a complete reimbursement, e.g.

 

(d) sends it [notice of cancellation] by electronic mail, to the business electronic mail address last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent).

Statutory Instrument 2000 No. 2334

 

:cool:

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I ordered the goods mid February, it's been a month. Their website says delivery should be between 7-10 days and they would email if it is likely to take longer (they haven't).

 

I did a check on the company and there is a history of complaints from other customers in the same position. It seems that very few people ever receive the orders they've paid for. I should have done the check before ordering, but I just didn't think.

 

So, am I right in thinking that I simply email them and ask for a refund and that cancels my order? If they don't reply (and others have tried this) what do I do next?

 

This is brand new territory to me so please accept my apologies if it appears like you're explaining this to a complete idiot (actually, you'd probably find explaining it to a complete idiot easier).

 

Thanks again

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The history of complaints suggests that it's a waste of time to complain to the seller, so the advice would then be to sue the firm, except that it may be just as much of a waste of time if the reason for the poor performance is a firm on the rocks, failing to make ends meet, or downright criminal.

 

It is an offence to start with, to trade with no contact details other than email, which is to suggest to report that to Trading Standards and insist that they investigate.

 

You may find that an enforcement officer is not exactly in need of the extra work, tending to the view that it serves you right if you were daft enough to buy from a firm with no contact details. Point out none the less that

 

Duty to enforce

 

19.—(1) It shall be the duty of every enforcement authority to enforce these Regulations.

 

The Consumer Protection from Unfair Trading Regulations 2008 No. 1277

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Why does anybody pay money to a site like that, with nothing apparent to tell who runs it?

 

Fortunately, a name and address comes up here: argoth.co.uk WHOIS domain registration information from Network Solutions

 

I would trace the local Trading Standards office and have a word with them about it, wherever it is. If you go to your own local office they would forward the complaint to the same place anyway.

 

:cool:

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Our Contact details:

Riverside View

Thornes Lane

Wakefield

WF1 5QW

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Our Contact details:

Riverside View

Thornes Lane

Wakefield

WF1 5QW

 

I have a feeling this could just be a maildrop as there's a mail forwarding company at that address

 

I don't know why I didn't check out the reviews first, I usually do, but I was tired and in a rush, so I got sloppy.

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An address should be available sufficient to send a summons to if need be, which is to suggest that the failure to declare as much is a deliberate attempt to avoid the responsibility.

 

Not only is that a matter of common sense, it's a legal requirement:

 

The Electronic Commerce (EC Directive) Regulations 2002

 

A supplier is also bound by the Distance Selling Regulations to inform the consumer that the right exists to cancel the contract.

 

Did it happen?

 

Presumably not, so that is also an offence.

 

:cool:

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