Sleepmasters uses deceptive practices

[sian2010]

SleepMasters has refused to refund money to my elderly mother. My mother purchased a single foam bed two days ago and became very ill with the smell of it. She continuously aired the room out but the smell would not go away. The packing stated it would take between 2 to 24 hours for the smell to subside. This was not true.

 

I called and explained and the company was very rude and unprofessional. They basically told me, "too bad, you are stuck with the bed now. It's not defective". But it is defective because of the horrible smell making my mother ill. It has only been two days and the bed has not been used (it was for a spare bedroom). We are returning the bed to the store tomorrow even though they are refusing to refund our money. We are going to file a formal complaint with Trading Standards, Watchdog, and the Financial ombudsman - are they any other agencies we can contact in order to get my mother's money returned to her?

 

This is the most unprofessional company I have ever dealt with. They didn't tell her about the smell of the mattress and the wrapping on the matterss was deceptive and inaccurate. Any further suggestions would be appreciated? A company should not be allowed to treat customers so disrespectfully, especially an 85 year old woman. It's shameful. Avoid this company at all costs

[Conniff]

Don't forget to mention the sale of goods act and unfit for purpose.

[sian2010]

Thanks Conniff for letting me know that - I'll make sure to mention those things in my complaint letter!

[kiptower]

LETS HOPE YOU GOT YOUR REFUND

 

the smell is probably from the memory foam mattress, it smell like green tea

 

when wife bought a memory foam mattress last year , i found the smell offensive , I thought there was something wrong with it , on the wrapping it actually explained the smell and said it could take upto 14 days to fade away, thankfully its gone now , strange thing the wife didnt mind it , but she likes all sorts of herbs and spices etc , anfd said she did'nt mind the smell