MBNA Loan PPI

[landy_alert]

Hi Moose:)

 

I've just been having a read of your thread - gosh, I thought I was having problems with MBNA, but your probs with cheques are far more complex!

 

Something similar did happen to us with Sainsbury's Bank last year - two cheques were sent out (by two different depts in different parts of the country) - both were for lower amounts than requested though, although both accompanying letters stated that this was the amount they believed was right.

 

I queried it with them in writing as CitB has suggested to you, but they never replied. Mr L even called them about it and they promised to get back to him, but never did. In the end I came to the conclusion that the two cheques added together came to roughly my original request so we banked them both - naughty I know, but we had given them plenty of opportunities to correct their error.

 

To complicate matters further, yet another cheque had previously been issued, but this one never reached us - the first we knew about it was when a cheque-cashing company got in touch regarding a cheque they had cashed which had then bounced - turned out someone had intercepted our post and pretended to be Mr L to cash it

 

Regarding the point about FOS acceptance forms, on my recent LTSB complaints I catagorically told the FOS we wouldn't sign any forms until the amounts were provided. The FOS at first maintained this wasn't possible, but after a few more irate emails, letters and calls they back-tracked and asked Lloyds for the info which they duly provided.

 

Hope you get this sorted soon!

 

Landy x

[moose73]

update on Loan PPI:

 

Was going back over letters sent from MBNA, and found one saying basically please find attached a cheque for £1880. I never had this cheque and this letter had got mixed up with my other MBNA claim for a similar amount which I had received cheques for.

 

Now the claim was for £5k ish so this was their first attempt as a settlement.

 

What should I do regarding this lost/not sent and deffinatley not cashed cheque?

[moose73]

Update -

 

Today received a cheque for the 8% interest part and a breakdown of how they worked their figures out. I am happy with their amount but there are 2 issues outstanding.

 

1 - I never recieved the original cheque for the PPI refund part, and have wrote to them again about this.

 

2 - I am happy with the figures which add up to the point where the loan defaulted, however I don't know the amount that was sold off to westcot and if this included the full PPI amount, if so then this needs looking at and the outstanding amount reducing i.e. the PPI and associated interest after default. But I am a little confused about this bit.

[citizenB]

Hmmm, I think I am confused as well

 

I think you need to get all the monies in first before you can assess what is left.

 

You can write to both the original creditor and the new owner to find out how much was transferred on assignment and how much will be due now.

 

Did they perhaps send the PPI amount to the new owner of the account ?

[moose73]

I received a letter today from MBNA to say they will not refund the court fees, yet they have already sent me a cheque for them! What an earth is going on?