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    • So if I've understood correctly, you had a meeting with a company who employ PPM to manage their car park, but PPM gave you a ticket and the company refuse to get it cancelled.  Eh???!!! You are being somewhat secretive with the details and it would help us to give correct advice if you would be crystal clear about the story.  Who did you have the meeting with?  What is their address?  Why do you think it was them who called in PPM?  Were you informed about the matter of the permit by this company?  Etc.
    • What a disgraceful shirking of responsibility.  Par for the course though I'm afraid with Iceland. You could get nasty and send them a version of the below (you know the local area so change what needs to be changed). Unfortunately the people who are replying are having to comply with the company policy which is being foisted on them - which is not to cancel tickets. But you might as well send the mail and try.   Dear Cissy, thank you for today's mail. Of course you are "able" to cancel the charge, you simply contact Excel and tell them to cancel the charge. I will wait for exactly 24 hours and then contact the local newspaper XXXXX and the local radio station XXXXX about Iceland's disgraceful disability discrimination.  Nothing much happens in Gravesend so I'm sure both will be happy to do a piece which will generate terrible publicity for your store and drive away customers, which is exactly what you deserve. Yours, XXXXX 
    • You are absolutely right to be cautious. It would be helpful if you will be prepared to send me a private message containing details of the outlet and the address et cetera. It might help me to get things more into perspective. So I understand that you had a business selling your husband's photographs. You were unable to continue your direct involvement and so you made an arrangement with a manager who you trusted to carry on the business for you while you were recovering elsewhere in the country. Is this correct? This manager has possession of all the files of your husband's photographs. Is this correct? Do you have any copies of the files? You made a reference to having a Co-op. Does that mean that you are running a Co-op supermarket or groceries outlet? I don't quite understand here. In terms of the possibility of continuing the arrangement with this manager – my own view is that you need to bring the arrangement to an end and I don't see how you could trust them. As far as I can see you are asking about two issues. Making sure that the files in the manager's position are destroyed so that you regain control of the photographs. Obtaining some damages for the loss of revenue. How many photographs do you believe are in his possession? What you estimate is your loss of revenue so far – probably calculated on your average revenue over, say, the five years before you stopped your involvement in the business? You are talking here not only about a breach of contract. You are talking also about breach of copyright and frankly you're also talking about deliberate copyright infringement – which is a criminal offence. Also fraud. Additionally, if you begin the dispute with this person, I would say that they will probably leave immediately. Have you got somebody else to run the business or would that be the moment that the whole thing collapses? If it is the latter, then this is something else that you need to prepare – somebody to take over as seamlessly as possible   Also, do you know the address of this person – and do they own their own home or any other assets?  
    • Just as i thought (from above post) : i just hope this is not the normal customer service that say they cant do anything and that you have to appeal to excel parking 🙄 this is the response my friend has received today - totally ignoring the subject which was: 'victim of disability discrimination on the part of your agents' does anyone have any ideas to reply with please?     Thank you for your response.   I would like to apologise for the error in the previous email; our CEO, Tarsem Dhaliwal had received your email and tasked ourselves in the Executive Resolution Team with looking into this.   We have raised this with our internal property department who have more information on parking charges and any appeals, we can see that you had appealed the PCN with excel which was rejected, you then appealed the PCN with IAS which was also rejected.   Because of this, we would not be able to cancel or refund the charge.    I understand this may not be the outcome you had hoped for, I am sorry for any inconvenience caused.   Kind regards, Cissy
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moorcroft please advise on what do next


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i have cca alot of our creditors as husband as been made redundant,

we were struggling before but now even worse,

 

i cca four to moorcroft (have been paying them £2 per month for quite a while but they had started to get annoying and trying to get more so when news of redundancy came we cca them)

 

i have had one back with the £1 postal order with the following:

""thank you for your recent letter at this stage we are currently unable to supply you with a copy of the agreement as we have been in contact with our clients studio cards, who have confimed that the original cca was sent with your clients first invoice and they were instructed to keep in safe place. if there are any areas where you feel that a dispute in relation to the account still requires resolution please provide details. If not then we look forward to receiving your settled proposals we have therefore returned your postal order"". Morrcroft MDRL any advice what to do next please.

 

 

The following response was from moorcroft on the other 3 accounts (in which they have not returned the postal order, the following "we duly confirm that we have requested the relevant documentation from our client and once received with forward to you, meanwhile all collection on this account has been put on hold,until such time as the documentation has arrived.

 

In the meantime however we believe it may be of assistance to all parites if we also take this opportunity to ensure that any potential areas of dispute are addressed prior to any possible court action or further investigation. to this end can you provide an indication of the information you will be relying upon, when giving evidence to the court or information to the relevant statutory authorities in relation to the alleged subject matter of this account. Please could you provide this information by return as this will ensure that all areas of possible dispute are identified as quickly as possible thereby minimizing potential costs and delays." moorcroft MDRL.

 

Any advice or info on what we should do most welcome please. thank you

 

m

img001.jpg

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i have cca alot of our creditors as husband as been made redundantlink8.gif, we were struggling before but now even worse, i cca four to moorcroft (have been paying them £2 per month for quite a while but they had started to get annoying and trying to get more so when news of redundancylink8.gif came we cca them) i have had one back with the £1 postal order with the following: ""thank you for your recent letter at this stage we are currently unable to supply you with a copy of the agreement as we have been in contact with our clients studio cards,who have confimed that the original ca was sent with your clients first invoice and they were instructed to keep in safe place. if there are any areas where you feel that a dispute in relation to the account still requires resolution please provide details. If not then we look forward to receiving your settled proposals we have therefore returned your postal order"". Morrcroft MDRL any advice what to do next please.

 

Oh really. You have sent a legitimate sec 78 request - 12+ 2 workng days after the date they recieved it - send the account in dispute letter and stop paying them.

 

The following response was from moorcroft on the other 3 accounts (in which they have not returned the postal order, the following "we duly confirm that we have requested the relevant documentation from our client and once received with forward to you, meanwhile all collection on this account has been put on hold,until such time as the documentation has arrived.

 

As above - when the 12+2 days have past, send the account in dispute and stop paying them.

In the meantime however we believe it may be of assistance to all parites if we also take this opportunity to ensure that any potential areas of dispute are addressed prior to any possible court action or further investigation. to this end can you provide an indication of the information you will be relying upon, when giving evidence to the court or information to the relevant statutory authorities in relation to the alleged subject matter of this account. Please could you provide this information by return as this will ensure that all areas of possible dispute are identified as quickly as possible thereby minimizing potential costs and delays." moorcroft MDRL.

 

They're fishing - ignore it.

 

Any advice or info on what we should do most welcome please. thank you

 

 

David

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oh brilliant i thought that might be the case but wanted to make sure, could i just ask when you say 12+2 days is that working days, say i sent another cca out today to another dca, when should i send a dispute letter?? do the 12+2 include weekends etc,example:: post one today the 3rd feb when will the 12+2 days be up?? many thanks, your a star.

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The 12 days is 12 working days - it excludes weekends and bank and public holidays.

The '+2' is to allow for postage at each end. If you send your requests by recorded delivery then it becomes '+1' from the date your request was signed for.

I really do appreciate all those 'thank you' emails - I'm glad I've been able to help. Apologies if I haven't acknowledged all of them.

You can also ding my gong if you prefer. :)

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Hi there

Why not send them this

 

Dear Pre School Division

 

The "Alleged" debt you refer to was SOLD to XXXX -- so please address any further communication to

 

Dr Zijani

Uk Enforcemants Division,

1080 Main St

Tirana

Albania

 

who as my agents will render any further assistance you require in this matter.

 

Yours sincerely

 

xxxxxxxx

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i have cca alot of our creditors as husband as been made redundant, we were struggling before but now even worse, i cca four to moorcroft (have been paying them £2 per month for quite a while but they had started to get annoying and trying to get more so when news of redundancy came we cca them) i have had one back with the £1 postal order with the following: ""thank you for your recent letter at this stage we are currently unable to supply you with a copy of the agreement as we have been in contact with our clients studio cards,who have confimed that the original ca was sent with your clients first invoice and they were instructed to keep in safe place. if there are any areas where you feel that a dispute in relation to the account still requires resolution please provide details. If not then we look forward to receiving your settled proposals we have therefore returned your postal order"". Morrcroft MDRL any advice what to do next please.

 

 

The following response was from moorcroft on the other 3 accounts (in which they have not returned the postal order, the following "we duly confirm that we have requested the relevant documentation from our client and once received with forward to you, meanwhile all collection on this account has been put on hold,until such time as the documentation has arrived.

 

In the meantime however we believe it may be of assistance to all parites if we also take this opportunity to ensure that any potential areas of dispute are addressed prior to any possible court action or further investigation. to this end can you provide an indication of the information you will be relying upon, when giving evidence to the court or information to the relevant statutory authorities in relation to the alleged subject matter of this account. Please could you provide this information by return as this will ensure that all areas of possible dispute are identified as quickly as possible thereby minimizing potential costs and delays." moorcroft MDRL.

 

Any advice or info on what we should do most welcome please. thank you

 

m

tell em nothing ,like me always have an ace up your sleeve! which ever one it may be.illusion is the art of deception!:p
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I am in the same boat with Moorcroft - their latest letter says they have passed on my request for the agreement to Lloyds TSB and in the meantime they state:

 

In the meantime however we believe it may be of assistance to all parites if we also take this opportunity to ensure that any potential areas of dispute are addressed prior to any possible court action or further investigation. to this end can you provide an indication of the information you will be relying upon, when giving evidence to the court or information to the relevant statutory authorities in relation to the alleged subject matter of this account. Please could you provide this information by return as this will ensure that all areas of possible dispute are identified as quickly as possible thereby minimizing potential costs and delays." moorcroft MDRL.

 

I assume that as the 12 + 2 days has passed since I originally sent the CCA letter I can either send dispute letter and not provide them with the info they are requesting in their last paragraph or just ignore it! ?????

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Yes send them the account in dispute letter, recorded delivery, stop any payments to them, and send them nothing else, they are not at any liberty, legally or otherwise to any information you will use against them should they be foolish enough to entertain the idea of court!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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