Bank charges for one month £654.00...!

[DUCKEGG_LOU]

I'm wondering if anyone can advise me on the following:

 

This matter is entriely my fault, i was guaranteed a payment of £1000 into my natwest bank account in lieu of some consutlancy work i did - this money didn't get paid in when it was guaranteed and unfortunately i was very trusting as i was away from home i didn't have any access to internet so didn't check my balance for 2 weeks which is very unlike me (Lesson learnt dont worry!).

 

Because of this my account was a mess and in total for the last month i was charged £654 by my bank they didn't contact me in writing or anything and im in a complete financial mess now as virtually none of my esential household bills have left my account.

 

Any advice on what i can do would be so gratefully received - im £6 short of my rent and they have refused to extend my overdraft by this account to ensure it goes out of my account which will of course incur further charges

[Mistermind]

I am surprised. I believe most banks have a maximum charge per day or per month. Have you checked the fine print of the bank's rules? Presumably your account was not hit by £30 penalty daily spread over each of 22 working days in a month.

 

It's possible the punitive charges were sanctioned by human employees, and their IT system did not have automated checks to countermand 4 penalties where their own rules say only 1 penalty is applicable per day even if 4 bounces occurred.

 

Perhaps your bank would be interested in human intervention and reduction if you point out a News of the World interest in your story, and its aftermath.

[DUCKEGG_LOU]

This is what shocked me so very much - as i always understood there was a limit to the number of charges which could be placed on your account over any 1 month period but ive double checked hte volume of charges and they total whopping £654. I haven't got any kind of special account its a normal run of the mill current account and there is in the terms a limit ot the number of charges which should be applied for the month.

 

I've emailed the bank about it as i want to make sure i have an audit trail on this matter but i just cant belive they could eb so incompetent I have gone over my overdraft limit before but they should have surely seen that the activity on my aco**** just wasn't right in line with my profile!

 

If it is human error its a pretty big one isn't it, ive had no end of problems with Natwest over the years starting when chip and pin came in, changes of address - they just don't seem to know what they are doing, or is it just me?

[Guest NATTIE]

At least one person does know what they're doing!! What were the charges comprised of? My guess, Card misuse, Unpaid items any others?

[Grapes]

We can beat that over £900 in one month! If there are any rules about how many charges they can apply we have never noticed them!

[Guest NATTIE]

no

[gaz2006]

Ive had £3500 charges in 3 months see thread below

[Guest NATTIE]

I'll add an additional yes and No. Yes for paid referral fees, £30 an item(max 3 a months) and No for the rest of the charges