Buy as you View appear to want to be famous... ???

[Lefty]

Is it just me, or has anyone else noticed the unusually high number of complaints we seem to be getting about the rent to own (BrightHouse clone) Buy As You View?

Looks to me like the company is two or three years behind BrightHouse, and maybe need a little helping hand at complying with consumer law and a serious crash course in customer care... ????

Any BBC researchers watching? Looks like your next target to me!

Cheers

Lefty

[boswell]

Is it just me, or has anyone else noticed the unusually high number of complaints we seem to be getting about the rent to own (BrightHouse clone) Buy As You View?

 

Looks to me like the company is two or three years behind BrightHouse, and maybe need a little helping hand at complying with consumer law and a serious crash course in customer care... ????

 

Any BBC researchers watching? Looks like your next target to me!

 

 

 

Cheers

Lefty

 

Sounds like a good idea to me and I have been reading several of the Brighthouse Horror stories and they could well dowith a little help with teir "publicity"

 

Remember the old saying Lefty= "He who gets the Vision-gets the task"

Keep us posted.

Edited January 26, 2010 by boswell
typo - k/b again

[welsh_girl123]

at least they monitor forums like this though and try to help. i saw one where they gave the name of a cutomer service person saying sorry for the problem. i can't find it now though, i think it's disappered

[The Truth "Rare Indee]

Interesting view Lefty given a couple of interesting facts

 

1. As Welsh Girl 123 correctly pointed out the company had posted the Service Directors name "Linda Davies" and contact number and email on this site.

 

2. As a result if one would care to check began resolving consumer issues ( A significant reason for the very existance of this site??)

 

3. For some reason the contact details were then removed by the site administrators and despite several emails have refused to explain the reason for this? Given the desire is to resolve consumer issues, one must rightly therefore ask the question does CAG wish to have constructive and productive diologue to improve consumer issues?

 

4. Clearly I am an employee responding so perhaps I can also expect to be removed?

 

5. To be fair I must say I have found your comments balanced and constructive generally advising consumers the best action whilst operating within the law.

 

6. Perhaps then given your stance a meeting and review of this company would be a way to achieve a clearer and fuller understanding,which I am sure the company would be more than prepaird to do.

[MARTIN3030]

A provisional check would appear to show that LD was asked to contact admin following the postings of contact details.

Whether this request was complied with,is not clear at this point.

 

No doubt Lefty will answer your other questions posed.

[welsh_girl123]

i cant believe they've been taken down - no wonder i couldn't find it.

thats a bit naughty. Any problems I have I would prefer the company say sorry and sort them out here

[MARTIN3030]

If I may say so Welsh Girl your posts appear to be very supportive of them,its also interesting to see that you have only just registered.

Can you confirm that you have no connections or vested interests here ?

[MARTIN3030]

Its not "naughty" it is against site rules to post details or links to emails without sanction from admin.

It would seem therefore that procedures were not followed and that site team removed the details as per the rules.

[welsh_girl123]

Ok sorry, i'll keep out of it. My mum is a buy as you view customer and has a problem at the minute so yes i have a connection. ive been following for a while to find out more about them

[BAYV]

Hello. I am a representative of BAYV. I can confirm that two requests were submitted by email, asking permission to post responses on this forum. The time and dates are:

22 December 2009 at 3.03pm and 30 December at 10.06am.

Unfortunately we have not had a response yet.

At BAYV our only interest is to resolve any customer issues as quickly and efficiently as possible.

[MaxxPower]

Shouldn't you also be interested in stopping the issues occuring in the first place?

[BAYV]

Absolutely!

[MARTIN3030]

Fair enough.

I will relay the information to Admin.

You will need to give an undertaking to comply with site rules.

You should understand and appreciate,that there will be many here who question your motivations and intent,given the problems CAG members have experienced.

However time will tell.

 

It needs also pointing out that we have a very low tolerance of trolls,and any incidence of manipulation will be viewed as a negative initiative.

We also expect to see reporting of any resolved issues.

[BAYV]

Hi, Of course we will respect the site's rules and regulations. Many thanks for your time.

[MARTIN3030]

Lefty theres some interesting bed time reading for you in team canteen.

[sweets-on-the-move]

yes i must say very intresting reading .i think is the fact that welsh girl s mother is a customer having a valid problem with b a y v .the only person i found willing to help at b a y v was a loveley welsh lady kathrine jones director she grabs the bull by the horns.all the secret b a y v people know who i am this lady intervened when no one showed intrest when there washer burst into flames .

176 days me and mrs and 3 kids from 4 to 11 lived like hermits for 25 weeks .

we had no facilities no heating nowashing no cooking for 176days . no one gave a dam from b a y v to indeset . but give the woman her dues she got builders in stood no nonsense without katherine jones this would not have happened.no praises for no other in this company she does care .

but seperate b a y v im not impressed with at all have customer service problems . i was speaking to some one the other day and they had been threatened over the phone due to non payment sounded like brighthouse .lessons must be learned you cant treat customers like crap they pay your wages ........

[Lefty]

Well, I must say... What a reaction to my original post! (Thanks to Martin for keeping order on here today - and yes, the bedtime reading was very interesting indeed!)

 

I have been finding it quite interesting at just how many BAYV threads have appeared in this BrightHouse forum lately... But, then again, BAYV do seem keep a very close eye on BrightHouse, and CERTAINLY have the same business model... I particularly like the way they try to hijack potential BrightHouse customers on search engines... (just type BrightHouse into Google and see what comes up first!) ;)

 

Pretty clever that - so, you see, we have a very internet savvy company here, and one who thinks that, perhaps, by hijacking any threads on CAG with questions/problems/complaints about them, the said questions/problems/complaints will simply disappear and, thus, will NOT rate highly on search engines - just like many of our BrightHouse threads do!

 

So... As long as CAG admin are happy with BAYV registering in an official capacity (and their contact details are verified) I think it could, possibly, be of great use to all concerned...

 

But... I expect to see BAYV contribute to threads relating to them with CONSTRUCTIVE and HELPFUL advice, and NOT to simply provide a link to their customer service department. I also expect to see full CLOSURE on any BAYV threads. By doing this, it allows OTHER people to learn and benefit from any advice.

 

Any BAYV posts that do simply refer the complaint to their customer service department will be removed.

 

Cheers

Lefty

[sweets-on-the-move]

perhaps as previously stated b a y v should have there own section you may consider.

i have numerous e mails from linda davies over 25 weeks resorting in no action at all.

so i am not confident at all about the help customers will get from her.

i also assume THE TRUTH RARE INDEED is also a member of the b a y v set up .can i suggest lefty for your consideration please.

my intrest in this company is well known no im not at all complimentery about the way they preform indeed.

but i found the operational director kathrine jones at b a y v in a month resolved part of my problem refurbished my kitchen cost of £8000.

damaged caused by a faulty washing machine .

this woman did more in a month than the rest of b a y v did in 25 weeks

so this is the lady u need to sort out these consumer problems seriously .

her words to me we take customer complaints very seriously.she did and quick .that is the type of person you need a lady of action not broken promises.

[MARTIN3030]

1 post unapproved.

 

Hazeleyes,as much as I am sure your post is well meaning and could be of interest to people,You dont appear to have asked for nor given permission to post the links as per site rules.

Nothing personal-I have flagged this for Lefty to look at and respond further.

 

Thanks for understanding