Jump to content


  • Tweets

  • Posts

    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Petition to: Regulate the UK's Credit Reference Agencies. | Number10.gov.uk


master woody
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5116 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 291
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Any chance of getting an extension due to Bank Holidays?

 

 

Aw...I imagine this is asked with the innocence of someone who doesn't usually deal with Govt depts I do, so don't think it will happen, even with hell freezing over.

 

I do hope a new petition is set up though..

 

: ) Tinks

:|If you're going through hell, keep going! :|
Link to post
Share on other sites

Aw...I imagine this is asked with the innocence of someone who doesn't usually deal with Govt depts I do, so don't think it will happen, even with hell freezing over.

 

I do hope a new petition is set up though..

 

: ) Tinks

 

I actually thought similar:)

 

Gov. Depts dont work that way!

Link to post
Share on other sites

I actually thought similar:)

 

Gov. Depts dont work that way!

 

I`m sure if some one asked that Nice Mr Brown, he would take time out from leading the Country Out of the Credit Crunch. He will make sure we are Alright.:rolleyes: Sureley.

 

Cheers, MARK

Link to post
Share on other sites

Hmmm; Mr. Brown?

 

Well, if he is a wise man, then he should listen re: this particular issue...there is an election coming up!

 

In reality, there are numerous petitions running all the time;

if another petition is created along the same lines, it needs to be well thought out and;

give sufficient time for petitioners to sign.

 

Perhaps, we should get David Davis or, similar involved!?

Edited by angry cat
typo
Link to post
Share on other sites

You're right. Thank God I don't. I did deal with two over the same issue some years ago and it was an absolute nightmare. We also had a petition, and I can't remember whether we had to give a closing date, or got so many days to get the signatures, which is why I was wondering about an extension.

Link to post
Share on other sites

Hmmm; Mr. Brown?

 

Well, if he is a wise man, then he should listen re: this particular issue...there is an election coming up!

 

In reality, there are numerous petitions running all the time;

if another petition is created along the same lines, it needs to be well thought out and;

give sufficient time for petitioners to sign.

 

Perhaps, we should get David Davis or, similar involved!?

 

You are quite right Cat to use the same petition worded in the same way can`t much use. It appears to me that this would not matter if the Original Petition/Petitions have the maximum signatures possible they would be more than effective in Grabbing the Attention of Our Supposed government.

 

They can not afford to Ignore a petition with 300,000 signatures.

 

Dreaming again!:Cry:

 

People obviously have things that bother them, enough to enrol to CAG. So, why are they still so Apathetic when there is a Rare chance to make their Opinions Heard?

 

I don`t understand.:Cry:

 

cheers, MARK

Link to post
Share on other sites

News

MPs call for probe into credit searches - 22/12/2009

 

 

The Treasury Committee has called on the Office of Fair Trading and Information Commissioner to assess whether credit application searches by consumers should appear on credit files.

 

The cross-party committee has called on both regulators to launch assessments amid fears that when shopping around for personal loans and credit cards, consumers build up application searches on their credit reference files and in turn, make it harder for themselves to obtain credit.

 

In a report published today, entitled Credit Searches, the committee calls on the OFT to investigate the complex trade offs between the need to prevent irresponsible lending and the need to ensure consumers can search freely for unsecured credit without being penalised.

 

John McFall, chairman of the committee, said: "While it is right to protect consumers from potentially reckless lending; equally, they shouldn’t be penalised for shopping around for loans."

 

The report has been made as part of an inquiry into the impact of credit searches on credit files and unleashes several obligations on the OFT and Information Commissioner’s Office (ICO).

 

The inquiry will also be looking at the quality and accuracy of data held by credit reference agencies (CRAs). The committee has recommended that the Information Commissioner consider seeking assurances that data quality at the CRAs conforms with the Data Protection Act. The MPs raised concerns that credit applications, which are rejected because of incorrect data, may remain on file and affect future credit scoring.

 

The Information Commissioner has also been asked to consider whether it is fair for credit reference files to contain details of application searches made while credit reference files were "demonstrably incorrect."

 

McFall added that people should be able to afford to access their credit files and that correcting inaccurate data should be simple and easy.

 

He said: "There may be a case for free access, and we have asked the ICO and OFT to look at this."

 

The OFT has also been told to look at the information presented in credit files, and ensure that consumers can understand the data included in them. The regulator has also been asked to investigate the impact of multiple applications on the availability and price of credit to customers, as many do not end up with the interest rate that was originally advertised.

 

The committee said it has not received unequivocal evidence that application search data is "critical" for lenders, who can assess more than 400 indicators of a consumer’s credit worthiness. But neither did the committee receive "overwhelming" evidence that it is a major source of direct consumer detriment.

Link to post
Share on other sites

You are quite right Cat to use the same petition worded in the same way can`t much use. It appears to me that this would not matter if the Original Petition/Petitions have the maximum signatures possible they would be more than effective in Grabbing the Attention of Our Supposed government.

 

They can not afford to Ignore a petition with 300,000 signatures.

 

Dreaming again!:Cry:

 

People obviously have things that bother them, enough to enrol to CAG. So, why are they still so Apathetic when there is a Rare chance to make their Opinions Heard?

 

I don`t understand.:Cry:

 

cheers, MARK

 

I signed an e-petition asking for Gordon to resign...it had over 72,000 signatures and in response the Prime Ministers office said...The Prime Minister is completely focused on restoring the economy, getting people back to work and improving standards in public services.

 

I recall thinking, 'that's a no then'..

 

If they can ignore the masses who invaded London to protest, in person, about going to war, they can ignore most things, methinks...but not going to stop me trying

 

tinks

:|If you're going through hell, keep going! :|
Link to post
Share on other sites

I signed an e-petition asking for Gordon to resign...it had over 72,000 signatures and in response the Prime Ministers office said...The Prime Minister is completely focused on restoring the economy, getting people back to work and improving standards in public services.

 

I recall thinking, 'that's a no then'..

 

If they can ignore the masses who invaded London to protest, in person, about going to war, they can ignore most things, methinks...but not going to stop me trying

 

tinks

 

Let's hope all those people remember to vote for someone other than Labour in the Election, this time, then, eh? :rolleyes:

 

Link to post
Share on other sites

Let's hope all those people remember to vote for someone other than Labour in the Election, this time, then, eh? :rolleyes:

 

 

Lol...I want to come and live on your cloud...

 

: )

 

Tinks

:|If you're going through hell, keep going! :|
Link to post
Share on other sites

We`ve just got to keep Trying and Trying.

 

If that Ultimately Fails. Then Shoot The **EDITED**. LOL:D

 

I knew I`d be Cagbotted for that! ;)

 

I did think it might be My Opinion that our Beloved Prime Minister should be Shot that would get me Cagbotted though, not the swearing LOL. :D

Link to post
Share on other sites

as the the OP could please ask one of the very smart site team to take a look at the wording of the of petiton, reword it and lets have another go in say a month?

 

Why limit to the site team? Surely everyone's contribution and ideas are as valuable as anyone elses.:confused:

 

Regretably experience has taught us that petitions are not often very effective, although the Icelandic population seem to have got a result, so maybe we shouldn't give up on them.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Many petitions have in fact, brought about a change!

 

Agreed which is why I'm involved in trying to organise an effective petition too. It's very difficult to pitch to get the right level of interest for it to be effective, as the recent one in Iceland was leading to a referendum.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...