poor service

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I signed my son up for Keyboard lessons from a private company who would give this lesson 1hr a week and the payment was for a term of 8 weeks. throughout the course of these 8 weeks he recieved only 6 lessons, he was not given the other 4 lessons as the teachers child needed to be taken to college amoung other personal errands she had to run instead of giving the lesson. when it come to pay for the next term I queried these other 4 lessons and suggested that since he did not recieve the 4 lessons I should only pay half price for the next term, get a refund for half the payment or the outstanding lessons be given attending twice a week. They decided to go with the extra lessons until cought up. Cancellation of these lessons required half a terms notice, which would mean I would have to pay for a full term in order to cancel half way through. I sent them a letter stating that since half a term is 4 lessons and that they owe my son 4 lessons we can regard the 4 lessons as half term notice (hope it makes sense), and concel the contract with imediate effect. No replies to the letter except the odd reminder of outstanding monies £68.

 

My question is, is there a letter template I could compile and send to them to get them off my back before they decide to blemish my credit record. I know this falls under the sale of goods and services act, but i need a template letter outlining this act and their poor service.

[chesham]

Maybe I'm not reading this right but:

 

8 lessons = 1 term

6 lessons = what you received

2 lessons = paid for, but not recieved (therefore "outstanding")

 

So this doesn't make sense when you say:

 

the payment was for a term of 8 weeks. throughout the course of these 8 weeks he recieved only 6 lessons, he was not given the other 4 lessons as the teachers child needed to be taken to college amoung other personal errands she had to run instead of giving the lesson. when it come to pay for the next term I queried these other 4 lessons

 

4 lessons? You had 6 our of 8, that means there are 2 lessons outstanding?

 

If you could clarify, then advice may be given

[scanner]

A slight correction here after checking the calendar it is

8 lessons = 1 term and paid for

4 lessons = recieved

4 lessons = outstanding

bill for next 8 lessons as half term notice is needed = 4 lessons

As i have not recieved 4 lessons (half a term) they owe me half a term service, therefor rather than give the service consider it as half term notice and cancel the next bill