Apex

[jonregular]

Hello All,

 

 

I came across these forums when in googled "Apex credit management complaints".

 

So I registered.

 

I had an outstanding balance(over £5,000 less than £8,000) with my credit card but was unable to keep full repayments.I agreed to a payment plan with my credit card provider which i could afford.

Now they have sold my debt on to Apex.

 

I would just like to know.

 

credit card supplier sold on to Apex at a loss to gain a lump sum?

 

if the above is true why did'nt they offer me the chance to settle?

 

What exactly can a CCA do for me in this situation with Apex.

 

 

By the way i am not trying to avoid paying my debt,i just dont want to agree to anything with Apex until i am sure what my rights are and not be paying over the odds

 

 

Many thanks:)

[cerberusalert]

First send them a CCA request to see if they are entitled to collect this debt & if it's enforcable. If they fail to provide it within 12 working days from receipt, or the CCA is unenforcable you can legally withold any payment until they do. Send it recorded delivery enclosing a £1 postal order. When you get a reply, scan it & remove any identifying details and post it back here where we can have a look at it. We'll advise you from there; http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter

[jonregular]

Many thanks for the quick reply

 

 

I will do that!

[jonregular]

Hello again,

 

I have just recieved this today and would like an opinion on what Apex plan to do now

 

If they have purchased my debt from egg,would they have not aquired my CCA in the deal?

 

or

 

is this a violation which comes under supplying me CCA within the 12 day period?and are just buying some time?

 

Many thanks

 

 

 

 

 

 

 

[cerberusalert]

It's a standard letter stating that they've requested the CCA from the original creditor, which is normal. If they haven't supplied it within the 12 working days from receipt of your request send this; http://www.consumerforums.com/resources/templates-library/86-debt-collectors/571-failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

[andydd]

Hello again,

 

I have just recieved this today and would like an opinion on what Apex plan to do now

 

If they have purchased my debt from egg,would they have not aquired my CCA in the deal?

 

or

 

is this a violation which comes under supplying me CCA within the 12 day period?and are just buying some time?

 

Many thanks

 

 

 

 

 

 

 

 

'Manage your expectations' ?!. Does this mean that they are busy at Apex ?. Oh dear !. Best i get my CCA request off to them then

 

Andy

[Seminole]

"Managing expectations" is hogwash. They are required to comply with the law within a set timescale.

 

Debt buyers like Apex could avoid this problem by requesting copies of the original agreement for each debt when they buy it. Why doesn't the law require debt buyers to make some basic checks of the enforceability of each debt when they buy it?

[jonregular]

thanks for the replys

 

so I should go ahead with the "time scale letter" after the 23rd of Nov by the sounds of it!

 

 

Again many thanks

[andydd]

"Managing expectations" is hogwash. They are required to comply with the law within a set timescale.

 

Debt buyers like Apex could avoid this problem by requesting copies of the original agreement for each debt when they buy it. Why doesn't the law require debt buyers to make some basic checks of the enforceability of each debt when they buy it?

 

Although I'm sure if debts were enforceable then the actuall credit card companies wouldnt be so eager to sell them at knock down prices

 

Personally I dont care if DCA's buy lots of duffers it makes life easier for us, the law says 12 days so 12 days it is, best Apex pull their fingers out and get working.

 

Andy

[jonregular]

"We are limited on the number of requests we are able to send"?

 

what does that mean?

 

We can only write/call Egg so many times,no CCA! before we come back to you with same mantra?

[babybear39]

The answer to the never ending question 'why are debts sold without a CCA' is they're too thick to think of that one, it's way too obvious and simple for their minds to grasp

[andydd]

"We are limited on the number of requests we are able to send"?

 

what does that mean?

 

We can only write/call Egg so many times,no CCA! before we come back to you with same mantra?

 

Im hoping my request will be one too many !...the straw that breaks the camels back

[jonregular]

Honestly,you would wonder how these people dress themselves in the morning.

 

Surely under law they have to abide by every CCA request put into them,even if (no matter how many times) they have to apply to original creditor?

[hackedoff007]

Hey how you getting on with Apex? I had exactly the same letter (we are managing your expectations and account on hold)

Keep us posted......

[jonregular]

Hello

 

Have not recieved any CCA's yet and i think it has passed the 12+2 days(request sent on the 12th Nov).

 

Should i go ahead with the Disputed Account letter template?

 

 

Many thanks

[babybear39]

Yes

[jonregular]

Hello again,

 

I recieved another letter today in response to my Account in dispute letter,which i think was justified in sending due to the 12+2 days not being met by Apex.

 

CCA request sent- 12/11/09

Acc in Dis sent- 30/11/09

 

Any advice on my next course of action would be much appreciated.

 

Thanks

 

 

 

 

[cerberusalert]

Typical Apex rubbish, the extra time limit which was 30 days was removed from the Act & they should know that.

 

Ignore the idiots, you've put the a/c in dispute but it wouldn't do any harm to send a copy of that letter to the OFT and ask how can Apex be expected to abide by OFT guidelines when it is obvious that they are not even conversant with the CCA 1974 & its amendments.

[fairbyblue]

I'm in exactly same boat but not had that last letter yet. They have to comply. The account is now is dispute.

[jonregular]

Thanks for the quick reply.

 

 

Should i notify Apex that they are wrong and i am reporting them to the OFT or would that aggravate the situation for me?

[babybear39]

It wouldn't hurt to copy apex in on your letter to remind them how inadquate they are

[hackedoff007]

I too had a reply from Apex although slightly different from your letter? Mine said along the lines of we are investigating the matter, account on hold. We will respond in four weeks with an update, if not after 8 weeks a final written response!

[jonregular]

Hello again,

 

Update concerning complaint made via email to OFT over last reply to me from APEX stipulating that APEX have a further 28 days (along with 12+2 days) to supply a "True" copy of CCA.

 

If someone could please advise whether I should pursue this?

 

 

All opinions welcome!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[jonregular]

nobody have any opinions or advice?

 

 

Thanks in advance!

[F_DCAs]

No, 12 + 2 is all they have. Once that elapses, they're in default and you can legally cease payment until your request has been complied with.