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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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I want to reject Barclays offer - what do I do?


chrismillard
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I apologise in advance if this has already been answered, but I'm accessing the net via a mobile phone and it's horrendously slow and expensive!

 

I've had a letter back from Barclays offering me £1000.00 as a "goodwill gesture" - this is much less than my calculation.

 

I want to decline this offer and try and get the full amount. Is there a letter template for my next step? I couldn't see one in the template library.

 

Also, do I enclose a copy of an N1 form (before I file it obviously)?

 

Your guidance would be appreciated.

 

Thank you.

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You do not specify at what stage the offer has been made ?

 

Did you send a prelim then a letter before action ?

As you have no dedicated thread with no history then its difficult to answer.

 

There are procedures to address the offer......simply write and tell them you reject it,

There are letters in the bank temps folders (link below)

 

However if you need further help it would assist users if you could give a full account of how your claim was started and how its progressed since then.

 

You could do this by replying to this post !!

 

:)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi - sorry for my "vagueness". Here's the history so far.

 

Having read the article on the Motley Fool website, I requested copies of all of my statements for the previous 6 years, which Barclays sent me. I worked out that all of the fees came to over £4800 (without interest added).

 

I wrote to Barclays using the preliminary letter template, asking them to pay back the money that I felt they owed.

 

They initially responded with a letter saying it was being looked into, and they enclosed a complaints proceedure leaflet.

 

Next, I received a letter stating that they are "sorry to learn that you feel that the bank charges are unfair..." and saying that I was given a copy of the T's & C's when I opened the account.

 

They then go on to say "I am willing to offer the sum of £1000.00 towards the total amount you are seeking. This is with the cost and inconvenience inherent in a further dispute in mind and is intended as a gesture of goodwill. If you would like to accept my offer please sign and return the enclosed form in the pre-paid envelope provided. I will arrange for the payment to be credited direct to your account within seven working days of receipt of your acceptance."

 

Now, £1000.00 is tempting considering I'm on minimum wage, but I also think "in for a penny, in for a pound" - I don't feel that I should settle, and it would appear that they obviously know they are in the wrong even though they don't admit it.

 

So what I want to know is how to word my reply declining their offer and ensure that I get what I feel I am owed. One final thing though, I DON'T want to ask for the interest as this would take me over the £5k threshold for a small-claim!

 

Your help is appreciated.

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A quick note along the lines of:

 

"Dear Sir/Madam,

 

With reference to your letter of XXXX, I am willing to accept your offer of £1000 only as part payment of my claim and I will continue to seek redress for the remaining balance through the courts if necessary.

 

Yours sincerely,

 

Chrismillard."

 

They'll write back to you saying that their offer was only as a full and final settlement and it is with regret that they will see you in court. At that point, its Moneyclaim time.

15/08 - Premilinary letter sent to Barclays - £2565

 

29/08 - No response to Preliminary letter. Sent Letter Before Action

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You then need to send a final letter before action the temps folder has this letter (link at bottom )

 

You can make reference to their offer within the letter itself by modifying it slightly.

 

You can add.........I acknowledge reciept of your letter of ............in response to my request for a full refund of unlawful charges taken from my account.

As your offer of .........falls considerably short of the total amount being claimed,I am unable to accept this as full and final settlement.I would however consider this offer as part payment,on the understanding that I shall be pursuing recovery of the balance in the County Court should you fail to make a full refund.

 

 

5k is quite a lot and if it goes back a long time the interest will be good.

Personally I would consider splitting it into 2 as you will get your costs back and of course once you have all the figures can do the process quite quickly,

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Good Morning! We are in a similar situation. Had an offer, it has now been upped by £185 but falls some £1,200 short. I'm a little muddled onhow to approach that we will accept as part settlement but will be pursueing for the rest. Sorry if I'm being thick. Anyone got any ideas? Thank you !!!

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Well if the post above aint clear enough........?????

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi, I'm in the same position as ChrisMillard do I sign the letter they sent with the partial settlement offer and send that off with the "thanks but I'm still after the rest" letter? or would me signing that mean I've agreed to something and can't take it further which is what they elude to in their letter?

 

Many thanks.

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No you are stressing that the offer will be accepted as part settlement only.

 

 

Claim for the full aamount will continue.

 

The offer is likely to be withdrawn and they only offer it in the first place as full and final.

Therefore you are refusing on their conditions.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...

OK, I sent a letter to Barclays stating that I would only accept £1000 as an interim payment. They have since written back saying that their offer was a goodwill gesture and was offered as full and final payment. They are still offering me the £1000 but say that they will not increase their offer.

 

Obviously, £1000 is not peanuts, but it does not compare to the £5000 I am trying to reclaim.

 

Is this a standard response? Do you suggest I take the £1000 and "run" or would I benefit from continuing? If so, what steps do I take next?

 

Many thanks

Chris

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Was this a modified Letter Before Action you sent.

If it was, the 14 days are up and you start with Court Action unless you are SOOOOO desperate for their paltry £1000 you will give up on the other £4000.

 

They are just playing with you - YOU are calling the shots - THEY are in the wrong !

 

 

Spotty

[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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I have received the same letter and I am filling in my money claim online as we speak. If they weren't in the wrong they wouldn't have offered you Jack, I mean £1k is an awful lot of "goodwill". Lets bring them down as a united front!

Good luck

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