HELP Pastdue chasing sisters EON debt

[closeshave]

Could someone please help. My sister has received a letter from Pastdue credit solutions asking her to contact them urgently about a "serious matter". She has rung them this morning and they are saying that she owes money to EON from a passed leaving bill at a previous property. This final bill was paid in full by the estate agency that she was renting with.

 

She has rung the Estate Agency this morning and they say she does not owe anything.......

 

The DCA are saying she owes £100 and yet her final bill was only for £20 when she left and this was paid in full....

 

She is in tears here, what does she need to do?

 

Please help asap.

 

Thanks

[Revenant]

First of all your sister needs to sop crying/panicing, not easy when first threatened I know and DO NOT phone Pastdue again

If her old Estate Agents have verbally confirmed she owes nothing why not drop them a line asking for a letter of confirmation (Or ask over the phone if they're that nice)

Once the letter comes back copy it send it to Pastdue and tell them to leave you alone

[silverfox1961]

Hi,

 

Firstly send this to this supposed reputable company

 

The Consumer Forums - Debt collectors

Send this by recorded delivery and don't sign it

 

Then contact the estate agent again and ask for written confirmation that she owes nothing