dpa letter sent - no reply UPDATE

[ash005]

hello

 

i sent my dpa letter by recrded deliery on the 8th March 2006

 

as yet i haven't received anything, not even a letter acknowledging receipt?

 

any ideas what i can do to check that this are progressing?

 

cheers

 

 

ash.

[Spiceskull]

You know when it was sent - allow time for them to receive it (1-2 days max). Assuming you used the standard DPA letter, mentioning 40 days, there is no need for a reminder. If they miss the deadline - report them.

[rivendale0506]

I can only assume they are snowed under with requests - they received mine on 3rd March.... have heard nothing.... ho hum... tick tock, tick tock...

[ash005]

thats ok then

 

 

i'll keep waiting

 

 

ash.

[brecken]

Were did you send your letter to and did you request statements in it, if so how long did you give them to reply.

[ash005]

i have received my reply today

 

here is the letter word for word

 

Account Charges

 

Dear Mr ***********

 

You have requested a copy of duplicate statements for the past 6 years. There is a charge of £5 for duplicate statements however, in the interest of customer service, i have enclosed a list of bank charges which have been applied to your account since 2000.

 

The information enclosed has been provided informally and free of charge. If you still require statements from the date quoted above, please let me know aqs soon as possible.

 

Turning to your request for a list of all the members of staff that have manually intervened on your account. Unfortunately, an investigation of this kind would involve a dispropotionate effort and HBoS plc is not legally obliged to supply this information.

 

 

Yours sincerely

 

Marella Foy

 

Customer Services

 

so what now?

 

is she correct

 

can i pursue them for the information

 

is it worth it

 

or do i just get going with the info they have sent (about a ream of printed A4!)

 

 

regards

 

ash.

[ash005]

i am just wondering how other people received their information

 

the info i received came by normal post and has royal mail tape on it stating

 

"found open or damaged and officially secured"

 

now i have found that there are a few sheets missing, i find this very worrying as pages inside clearly show;

 

my full name

my previous address's

my current address

my date of birth

my phone number

when my account was opened

my account no.

my roll no.

my sort code

my local branch

my mothers maiden name

my employers name and address & phone number

all my direct debits

all my external payments

my banking history for the last 6 years

 

am i right in thinking that this is a bit worrying

 

 

ash.

[Spiceskull]

What...? That is disgusting...

[BankFodder]

I think that if you can show that the package was not adequate that this iteslf is a matter for complaint.

 

Are you still with the bank? i would start off by insisting on a new account number, card and everything which relates to your account.

[ash005]

I think that if you can show that the package was not adequate that this iteslf is a matter for complaint.

 

Are you still with the bank? i would start off by insisting on a new account number, card and everything which relates to your account.

 

 

just got back from doing that

 

now going to write to them

 

 

ash.

[maddyrose1664]

Exactly the same has happened to me. Got home today to find my statements in a weedy envelope ripped to shreads and out in a royal mail bag.

 

The info is so garbled I'm not sure if something is missing or not!

[BankFodder]

Same thing, then. New account number. All activity on previous acocunt stopped. All dds etc transferred.

request in writing and require confirmation in writing

[ash005]

This topic was closed on 03/07/19.

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