Adams Credit Card

[knapper78]

Hi,

 

Not sure if this is in the right section, My wife paid her Adams credit card bill using her online bank account, she has since received a bill stating that she missed her last payment and they have put charges on the account. My wife went to her bank and they confirmed that the payment was received by Adams and have gave her all the reference numbers, my wife rang Adams and they were really unhelpful, they actually tried to get her to pay and then they would refund back on to her card if she was right?!?!? They have asked to have the proof faxed over to them but when I try it won't work on the number they have provided, are there any letter templates out there for any similar situations that I could send to them?

 

Many thanks

[Guest Old_andrew2018]

Bump

[katpuss]

If you have proof that your wife has paid the account in full by having a copy of the bank statement then you don't have to pay anything.

 

Do you have a final copy of a statement from adams stating that the balance is zero?

[Revenant]

Just digging back into my mental archives

I had a similar experience just before the Woolwich became Barclays, remember those days when at least they made you feel a bit more than just a number lol

I assume the same still applies now as then

I was told that as they (The Woolwich) could prove that I made my contractual payment on time and in good faith the fact that it was not received at the other end was not my problem

We're back down to the onus of proof being with Adams and with regards to charges being put on the account I'm sure these can be claimed back

If you can't fax the required proof of payment to them just send it Recorded Delivery and await the reply