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    • You will receive a Notice of Judgment with details of the judgment and payment details
    • Hello, welcome to CAG. It would be a good idea for you to read other shoplifting threads here to get an idea of how this works. The police won't get involved now, so no chance of arrest. You need to avoid that branch of John Lewis for a while though. Basically, John Lewis's security people will give your details to either a firm like Retail Loss prevention or DWF solicitors who will then write to you with scary-sounding letters to frighten you into paying them some kind of penalty. They have no legal power and can't take you to court, only John Lewis can. Last time we saw a retailer in court against shoplifters, it went very badly for them and we haven't seen a case like that since - over 10 years ago. But you need to figure out why you did this. If you need support, talk to your GP and aske them. They will have heard it all before and won't judge you. Best, HB  
    • In addition to the information you've been given above, I suggest that you spend some time reading up on the stories on this sub- forum. There is a lot of information about suing as an entitled third-party. Take a couple of days – and by Monday you will be much more confident. More in control and you will have fewer questions to ask but the questions that you do think up will probably be more relevant and more interesting to your case. Do the reading. This is always an essential first step   Additionally please can you give us more details. What was the item, was it correctly declared, was the value correctly declared, what was the value that was declared? Very importantly what date did you send it?
    • I got caught today shoplifting some shampoo & conditioner at John Lewis. I felt absolutely awful. The people were quite nice as I returned the items without any hesitation, gave them my name, address & DOB. They did not ask for official ID, and let me go after taking my picture and then handing me a paper saying I am banned for life. I just now read on the paper that they may share my details with third parties (police) and am extremely stressed. I've previously shoplifted, not at this John Lewis but others of their stores (an absolutely horrible habit made worse by cost of living crisis).... How likely is it that they will actually start an investigation for this offense? May I get arrested for this? While I was in the backroom, the security was quite nice and told me that no police would be involved unless I broke my ban.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Served with S21 Requiring Posession


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Hi People,

 

I've read the "Unfair Deposit Deductions" thread, in particular that if there is no initial inventory then the landlord has no grounds for deducting from deposit for condition of property, but I'm seeking, before responding to the agent/landlord, clarification if this makes such a deduction illegal and/or if the TDS will agree regarding no inititial inventory etc.

 

Here is my scenario:

 

My 6 months tenancy came to an end during April, whilst the landlord had appointed an agent to find tenant(s), and my deposit was paid to, and held by, the agent the landlord thereafter managed the property and thereafter my rent payments were paid directly to the landlord.

 

Upon vacating the property the landlord & wife and myself all did a walk round inspection of the property, all was sound and indeed the landlord thanked me for taking good care of the property, the landlord asked for, and I provided, my thereafter contact information and indeed we subsequently exchanged emails just clarifying the utility providers, I mention this as there can be no subsequent excuse why he should not contact me relating to other matters.

 

Since vacating the property I have been mega busy doing other things, and unfamiliar with TDS procedures regarding the return of the deposit, and 3 weeks after vacating the property I emailed the agent to enquire regarding why my deposit has not yet been returned.

 

The agent, one afternoon, informed me of the TDS procedure but the following morning, obviously having then been in contact with the landlord, then informed me that a deduction from the deposit will be made for a dirty carpet, there was no dirty carpet at the time I vacated the property and they are only informing me of this 3 weeks after the event and only, now, because I have requested the return of my deposit!

 

I'm seeking advice before I respond to the agent, or landlord. Before even getting down to the nitty gritty there was no initial inventory made and/or I certainly didn't sign any inventory, is this sufficient to win the argument that I am about to raise, will the TDS back me merely on the fact that there was no inventory or do I need to go further regarding the departure inspection being passed with only compliment and I not being informed of a supposed dirty carpet until long after departure and only when I ask for the return of my deposit?

 

Thanks

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Guest Old_andrew2018

I notice that you have not received replies I am not expert, however can I suggest that you look around the forum there are similar scenarios to your own.

Consider inviting some of the experts to visit your thread, to do this send a PM with link to the thread, finally look at posts by kentish lass, she has some expertise in this field.

 

Andy

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